Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,103 Reviews)
Rating breakdown 14,103 reviews
5 Stars
9,652
4 Stars
2,310
3 Stars
993
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Could be better
on December 4, 2024
Posted by: Unhappy
Expertise:Intermediate
Wanted to love them. But I hate them
Constantly turning off with movements, they sliding off. Quality isn't so good. My original Beans were better. Love some of the features, hate the bud.
Constantly turning off with movements, they sliding off. Quality isn't so good. My original Beans were better. Love some of the features, hate the bud.
Response from Samsung USBy Social Commerce, December 5, 2024
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you for a range of tasks every day, and we would love nothing more than to help you maximize your experience with your new earbuds. We have provided links to help you with the fit including one to an article to help you with the placement, and another to a video to help you change the tips to best align to the size of your ears. You can also use the Samsung Wearables App at your convenience to perform a fit test. We have also provided links to the full device manual to help you with the different features and settings that will further enhance your listening experience, and to the Samsung Support Team if you have any questions or continue to experience any frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't charge
on December 5, 2024
Posted by: ElinK
from New York
I bought them a mouth ago and left earphone doesn't work properly, it charges poorly, only after several attempts, it starts charging and very slowly! I wiped it and cleaned it, nothing helps! It's really awful! I'm always with one earphone! Is that why I bought them??
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, December 5, 2024
Hi there ElinK, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it must be to have a brand new device that is not meeting your expectations. We would love to help you with this experience and have provided links to the Samsung Support Team and warranty information for your convenience. These experts can work with you one on one with any warranty claim to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Khai
from Washington DC
Expertise:Intermediate
Verified Purchase:Yes
I love the stem on these audio bud devices. I has significantly improved the comfort of wear in comparison to the 2nd Generation model. It does closely compare to other popular brands. However, the boxy design makes it easier to manage. I believe audio cancellation has improved. The embedded lights along the stem are attractive aesthetic. I'm looking forward to the experience with this model and how it will unfold over time.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Manny C
from Las vegas NV
Expertise:Expert
Verified Purchase:Yes
They fall off my ear very easily every time I move fast.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Social Commerce, December 9, 2024
We understand you had some difficulty keeping your earbuds secure while moving quickly. We recommend trying the additional tips that came with your buds and ensuring that you are wearing them correctly. The Galaxy Buds3 Pro come with various sizes of ear tips, so finding the right fit is essential to prevent sound leaks and ensure optimal audio quality. If you need guidance on changing the tips, please refer to our guide. Once you have the correct tips, make sure to check the directional marks on the earbuds for “L” and “R,” insert them into the corresponding ears with the labels facing you, and angle them so the microphones point toward your mouth. You can adjust the fit by rotating them until they feel comfortable, and running an earbud fit test in the Galaxy Wearable app can further ensure a proper fit. Open the app on your connected phone, go to the Buds3 Pro screen, and tap on "Sound quality and effects." From there, select "Earbud fit test." This will show either "In ear" or "Not in ear." Ensure both earbuds are in your ears, then tap "Start." The earbuds will chime for a few seconds, and the app will display your results as either "Poor fit" or "Good fit." If the fit is poor, make small adjustments and tap "Try again." Continue this process until you achieve a good fit result for both earbuds. We hope that this helps! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Rynn
Expertise:Intermediate
Verified Purchase:Yes
Great performance, the fit isn't great and the battery could be longer.
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy Social Commerce, December 5, 2024
Hi Rynn, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with the features and usage of your earbuds. We have provided some links to articles to help you with the fit of your earbuds and battery functionality. We have also shared a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: B Dog
from Eugene Or
Expertise:Expert
Verified Purchase:Yes
Alot better fit than the Buds2 and stays in your ear. Controls for play, stop and fast forward are excellent with an audible sound when used, Volume control sucks.Never functions right and can rarely get it to function properly. Connectivity to phones, Bluetooth speaker easy but will have issues connecting to computer
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, December 5, 2024
Hey there B Dog, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We are pleased to hear you are overall happy with the features and functionality of your new earbuds. We would be happy to help you troubleshoot the Bluetooth connection of your earbuds, and have provided a link to an article below to help you. We have also shared a link to the Samsung Support Team if you would like assistance with the volume control matter you mention or have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Posted by: Taylor
Verified Purchase:Yes
Could not get them to work with Microsoft Teams on my work laptop. Would freeze up the application. Not an issue with Buds2 Pro.
Response from Samsung USBy Social Commerce, December 5, 2024
Hi there Taylor, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your phone calls are to you every day. If you have already tried to adjust the audio settings inside the program directly, we have provided a link to the Samsung Support Team. These experts can work with you one on one through chat to resolve any frustration you are experiencing. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: QuintupleDwarf
from Music City, USA
Expertise:Intermediate
Verified Purchase:Yes
Feel like cheap plastic... no substance to them... they are ugly and require more than touches to operate...
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 5, 2024
Hi there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day and wanting to feel you have made a good investment in your new device. We have provided a link to the full device manual below that will help you maximize your experience and adjust the settings to best align to your preferences. We have also shared a link to the Samsung Support Team if you would like one on one assistance with your device or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US