Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,287 Reviews)
Rating breakdown 13,287 reviews
5 Stars
9,075
4 Stars
2,162
3 Stars
934
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Love the sound, but they fall out.
on December 7, 2024
Posted by: Justme444
from Owatonna, MN
Expertise:Beginner
I jut got these, and I love the quality in the sound but they keep falling out!
So instead of leaving this review, I tried to contact support to see if they had any tips but that was a HORRIBLE experience. I was transferred and transferred so I gave up.
If you think you can use these when doing any sports, forget it. Mine fall out and I am only walking fast. They will work in the car I guess but I am very disappointed in how easily they fall out. I bent forward a little and one fell right out and into a bucket with some water! So can't use them if moving around.
I'll keep them because the sound is good but will use them carefully because one also feel out when I was out walking and I thought it was lost on the ground with the leaves and grass.
I did change the little thingys that go into the ear but it didn't help.
So instead of leaving this review, I tried to contact support to see if they had any tips but that was a HORRIBLE experience. I was transferred and transferred so I gave up.
If you think you can use these when doing any sports, forget it. Mine fall out and I am only walking fast. They will work in the car I guess but I am very disappointed in how easily they fall out. I bent forward a little and one fell right out and into a bucket with some water! So can't use them if moving around.
I'll keep them because the sound is good but will use them carefully because one also feel out when I was out walking and I thought it was lost on the ground with the leaves and grass.
I did change the little thingys that go into the ear but it didn't help.
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy R&R Team, December 10, 2024
Thanks for reaching out to share your thoughts on the Galaxy Buds2 Pro. Our goal is to make sure our customers have the best experience with our devices. We're glad to see that you're enjoying the sound quality. We also see that you are encountering challenges trying to get these buds to fit. To improve the fit, we recommend trying the included ear tip sizes to find the most secure option for your ears. The proper fit is essential for comfort and sound quality. Check out the link attached for instructions on how to ensure you have the right fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Charles
Expertise:Intermediate
Verified Purchase:Yes
Fit much better than the s2 pros and they dont cut off randomly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Amazing audio, perfect fit, better touch controls.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kenny S
from Camden, NJ
Verified Purchase:Yes
AWESOME EXPERIENCE WITH SOUND, TECHNOLOGY AND SAMSUNG QUALITY.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: k_gu
from NC
Expertise:Intermediate
Verified Purchase:Yes
I was hesitant to upgrade from Buds 2 Pro but this was the best choice I made,. I upgraded to foam tips and it is great experience. Stems are very intuitive in using and sound quality is great. Ambient noise mode greatly improved over predecesors
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dwreuter
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
They work great with my galaxy flip 6. Price was great with trade in.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Wils
from Philadelphia
Expertise:Intermediate
Verified Purchase:Yes
I'm everything samsung, the only problem I have with samsung earbuds is that it pops out of my ears but this one is a little better. Overall it does what it says it will do. Excellent!
Value
4
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Wils! We’re thrilled to know that you’re a fan of Samsung products. It’s great that you find these earbuds a little better when it comes to fit! The Galaxy Buds3 Pro are designed with an upgraded ergonomic shape, which helps ensure a more secure fit during use. We understand how frustrating it can be when earbuds don’t stay in place, so it’s fantastic to hear our improvements are making a difference for you. We're also glad that the earbuds are delivering on their promises. With features like Intelligent Active Noise Cancellation, 360 Audio, and an extended battery life, we're committed to enhancing your listening experience. If you have any further feedback or suggestions, please do not hesitate to reach out to us at Samsung Support.-Kelvin
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Written by a customer while visiting Samsung US
Posted by: T Mo
from Brooklyn, NY
Expertise:Intermediate
Verified Purchase:Yes
They fit well in my ear. I love the way it knows when to use noise cancelation and when not to. The sound is very good as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, January 16, 2025
Thanks for sharing your feedback on the Galaxy Buds3 Pro, T Mo! It’s great to see that they fit comfortably in your ears. We designed them with an ergonomic shape to ensure a snug fit for extended wear, so your comfort is really important to us! We’re especially pleased to see you appreciate the Adaptive Sound technology. One of the standout features of the Buds3 Pro is its intuitive noise cancellation, which intuitively adjusts based on your environment. This allows you to immerse yourself in your music or stay aware of your surroundings whenever you need to. And we couldn’t agree more about the sound quality! With 24-bit Hi-Fi audio and improved drivers, the Galaxy Buds3 Pro delivers rich and dynamic sound for an amazing listening experience. We truly value your feedback and are thrilled you’re enjoying your Buds3 Pro! If you have any questions or need further assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US