Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,287 Reviews)
Rating breakdown 13,287 reviews
5 Stars
9,075
4 Stars
2,162
3 Stars
934
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Forbes
from Ny
Expertise:Expert
Verified Purchase:Yes
Excellent sound and quality. Finally I see real innovation
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Olga D
from Chicago
Verified Purchase:Yes
On of it stopped charging in a couple of weeks. It was a gift for my son
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 10, 2024
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro, Olga! We always look forward to hearing from our customers and getting your insights. The Buds3 Pro features a long-lasting battery life, allowing you to enjoy your music for hours. With the charging case, the Galaxy Buds3 Pro provides up to 30 hours of listening time. We hate to see that you haven't been able to charge one of your buds. If you’re having trouble charging one of your earbuds, it could be related to the earbuds themselves or the charging case. Using a non-approved charger may lead to charging malfunctions, and it's also possible that the earbuds could be damaged. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. We recommend checking out the link attached for options to help troubleshoot this. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Posted by: Danny
from Brooklyn NY
Expertise:Intermediate
Verified Purchase:Yes
Love these best upgrade I had as far as wireless headphones
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Alex
from Texas
Verified Purchase:Yes
I really love these earbuds, they have amazing sound and can get pretty loud, my only problem is after a while my ears hurt because I think the rubber is a bit bigger than what im used to, other than that everything is going smooth
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Falcon
from Washington State
Expertise:Intermediate
Verified Purchase:Yes
Feels great in ear, work great feel and look are awesome. Easy to use and set up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New York
Verified Purchase:Yes
Son fabulosos ! Súper cómodos, el sonido en las llamadas es muy claro ! Y la calidad de la música increíble , sin duda los mejores que he tenido !
Written by a customer while visiting Samsung US
Posted by: CRASH
from AZ
Expertise:Intermediate
Verified Purchase:Yes
Good product, showed up on time. The button is a bit difficult to first find, I like the touch better. Sound is great and functions worked fine. Will see how long the batteries last. Only thing was with the website, directed the id.me for military and nothing was discounted as advertised.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for your thoughts on the Galaxy Buds3 Pro! We’re glad to hear you enjoy the sound quality and that the functions are working well. We designed the Galaxy Buds3 Pro for a seamless user experience, and we appreciate your input about the button location. We understand that a pinch controls may take some time to get used to. Regarding battery life, you’ll be pleased to know that the Galaxy Buds3 Pro provide up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. This means you can enjoy uninterrupted listening without having to worry about frequent recharging! In regarsd to the discount, we would like to gather some information about this. Please be sure to reach out to us at Samsung Support so that we can further assist you with this. Thank you for choosing the Galaxy Buds3 Pro, and we hope they continue to meet expectations. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Great Upgrade from Buds2 pro but..
on December 7, 2024
Posted by: Clay
from Minnesota.
Expertise:Expert
I bought this half a week ago and they're great, the noise cancelling surprises me every time I can't hear my fan next to me or anything in the car. The adaptive mode is amazing if I want to get rid of distractions but still hear people. The battery life lasts 6-7 hours which is amazing and I don't have to worry about charging the case.
The one major downside is the sound is subpar, It has lots of bass and midrange is clear but the high end is EXTREMELY LOUD even when I eq it this causes the overall sound to be "muffled" and I can't enjoy music when I cant go above 50% volume with the high end being dramatically louder than the rest of the sound making it unbalanced.
TLDR; Great earbuds but sound needs to be refined
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, December 11, 2024
Thank you for reaching out to provide your feedback on the Galaxy Buds3 Pro, Clay. We're pleased to hear that the noise-canceling feature has been effective in blocking out ambient sounds, such as a fan or car noise. The Buds3 Pro is equipped with Dual Amplifiers and features our first-ever independently controlled woofer and tweeter, allowing you to experience a wide range of sound. If you have concerns about the high-end sound quality, we recommend checking your phone's sound settings by opening the Settings app on your connected phone and looking for any enabled sound settings, such as sound personalization or Dolby Atmos, as these could impact your music's sound quality. Please restart both your phone and the earbuds; for your phone, press and hold the Power key or the Side and Volume down buttons, tap "Power off," and then tap "Power off" again, and once it's shut down, press the Power key or Side button to restart it. After restarting your phone, try restarting your earbuds as well. Additionally, consider completely resetting the earbuds and check for any software updates through the Galaxy Wearable app or a PC. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US