Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,280 Reviews)
Open Ratings Snapshot
Rating breakdown 13,280 reviews
5 Stars
9,069
4 Stars
2,161
3 Stars
934
2 Stars
525
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,512
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Bad experience
on December 2, 2024
Posted by: Drod
from USA
Expertise:Expert
Have never had issues with any samsung headphones until these. Always had issues charging since I received them just used them about 5 times and sent them to get repaired.. worst experience ever.
Also the fittings are not great compared to past buds.
I honestly think these will be my last headphones from samsung.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, December 2, 2024
Hi there Drod, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We know your earbuds are important to your every day and wanting the intended experience with your device. We have provided links to help you with the charging including ensuring your earbuds are clean and dry prior to placement. We have also shared a link to an article to help you with the placement and another to a video to help you change the ear tips with ease to the size most aligned to your ideal fit. We have also shared a link to the Samsung Support Team if these experiences continue and you would like one on one assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Stellar sound
on December 2, 2024
Posted by: Casey Fox
Expertise:Expert
Verified Purchase:Yes
Stellar sound, the hiss issue when touching them went away after an update. Very happy with the quality and they fit great!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
XarityLoc
on December 2, 2024
Posted by: DayDay
I bought the 2nd generation earpods in those ones work to my most liking so I know that the third generation earpods is going to be out of the park further to my liking
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent
on December 2, 2024
Posted by: Marito
Perfect fit on my ears excellent audio quality I love it
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
HARD TO GET GOOD FIT
on December 2, 2024
Posted by: MIKIE
Verified Purchase:Yes
THESE SOUND GREAT, GAVE 3 STARS DUE TO NOT BEING ABLE TO GET A GOOD ENOUGH FIT FOR THE ACTIVE NOISE CANCELLING TO WORK ON FIT TEST IT IS ALMOST IMPOSSIBLE TO GET A GOOD FIT. IT USAULLY TAKES LONGER THAN I FEEL LIKE TRYING
Response from Samsung USBy Social Commerce, December 5, 2024
Hey there Mikie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how crucial a secure fit is for your activities and optimal audio quality. We have provided a link to an article to help you with the placement and another to a video to help you change the ear tips to best align to your ears. We have lastly shared a link to the Samsung Support Team if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Toooo big
on December 2, 2024
Posted by: Yyyyy
from Washington
Expertise:Intermediate
Verified Purchase:Yes
Still too big. Every time when I wore this earbuds, it felt like stuffing in my ears. And as long as i wore longer than 20mins, this earbuds hurt my ears, no matter how small the size of rubber-dome earbud tips are. Please size down the earbuds. We don't have elephants' huge ears.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, December 3, 2024
Hi Yyyyy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a comfortable fit is to you for wearing your earbuds throughout the day. We have provided a link below to help you with the placement for a comfortable fit, and another link to the Samsung Support Team. You can reach these experts directly through chat for one on one assistance with any experience. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love this product, they sound amazing.
on December 2, 2024
Posted by: K Hendricks
from NY
Expertise:Intermediate
Verified Purchase:Yes
Absolutely love them, the only reason I gave it a 4 8nstead of a 5 is that for whatever reason if I'm using them and then get into my car it automatically switch to my car audio instead of staying connected to the buds but I think that's just a setting I need to find and change.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, December 4, 2024
Hi there K Hendricks, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We couldn't be happier to hear you are loving the usage and enhanced audio quality of your earbuds. If you are looking to adjust the settings we have provided a link to the full device manual, you can also use the manual for your phone to determine optimal Bluetooth connection settings. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Get it!
on December 2, 2024
Posted by: HOng
Verified Purchase:Yes
Awesome! Just Perfect. And Even better with my Galaxy 24 Ultra!
Written by a customer while visiting Samsung US
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