Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,928 Reviews)
Open Ratings Snapshot
Rating breakdown 12,928 reviews
5 Stars
8,816
4 Stars
2,093
3 Stars
913
2 Stars
519
1 Star
587
78%of customers recommend this product. 
(
3,494 out of 4,504
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Just OK
on August 21, 2025
Posted by: MichaelR
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
Sound quality has been improved over the 1st gen. Noise canceling is deaccent.
I have tried all three size tips and the bud doe not stay in vey well. I would have to say the 1st gen Buds Pro fit better and are far more comfortable to ware.
Not sure why Samsung saw it necessary to copy the design of it's competitor, please go back to your original buds design stop copying the other guys.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 21, 2025
Thank you so much for your candid feedback regarding the Galaxy Buds3 Pro, Michael. We truly appreciate your loyalty, especially as a user of the first Buds Pro! We understand that you're having some concerns about the fit, and we want to help. We encourage you to check out the fit test available on our wearable app, as it can guide you to find the perfect fit for your buds. Additionally, we added a link with step-by-step instructions on how to wear them correctly. Your experience is important to us, and we’re here to support you in getting the best out of your Galaxy Buds3 Pro! For any further concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Sometimes fallout
on August 21, 2025
Posted by: Stranger
[This review was collected as part of a promotion.] The ear buds feel great and the sound quality is amazing! The only real problem i have had is when Im moving around like going bowling the tend to get loose and fall out of my ears easily. I have tried all the different ear pieces and sizes but still have a slight problem with that. I haven't used the galaxy AI feature yet but hear its great.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fitment is good
on August 22, 2025
Posted by: Desire6
[This review was collected as part of a promotion.] No complaints yet they don't disconnect, battery life is pretty good so it's the sound quality
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Okay
on August 22, 2025
Posted by: Wasimcard
Expertise:Expert
Verified Purchase:Yes
Sound quality is good but keeps falling out. I have small ears. No extra small tips like the other buds offer. Also there’s white noise when no music is playing. I couldn’t resolve it
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 25, 2025
Thank you so much for your review of the Galaxy Buds3 Pro! We're always thrilled to hear your thoughts. The Buds3 Pro are designed to accommodate all types of ear sizes, reflecting our commitment to ensuring everyone has an exceptional experience. We understand that getting the right fit is crucial for optimal sound quality, so it's important to find the tip that fits the best for you. Your buds should come with three different-sized bud tips, but if this is not the case for you, please be sure to reach out to us for further assistance with that. If you ever need assistance with changing the tips, we have a guide just for that. Remember to match the R and L indicators when you put them in; the right earbud is for your right ear, and it’s always helpful to angle them slightly forward to ensure the microphone is positioned correctly. If you want to double-check your fit, our Galaxy Wearable app has a feature that can help with that called the Fit Test. We’re so glad you chose the Buds3 Pro, and we're excited to know that you're a part of the Samsung community. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my Buds
on August 22, 2025
Posted by: Galaxy Fan
Verified Purchase:Yes
The Galaxy Buds Pro are really great for listening to music, watching videos, even gaming.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sound quality
on August 22, 2025
Posted by: Jaelow
[This review was collected as part of a promotion.] The moise canceling is the best. Listen to music or movies in great you feel like your in a movie theater just uou and the movie or music. Better get ya some. 💖
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I really hate these and wish I could return them.
on August 22, 2025
Posted by: Yd_sd
Expertise:Intermediate
I would love these if they charged correctly. I have to spend a long time fiddling with them ao they make contact in th3 case to charge. It is really frustrating and drives me crazy.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 25, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro! We're glad to see that you love the buds! However, it looks like you've faced some challenges when it comes to charging them. We understand how frustrating this must be, but we're here to help. Please ensure you're using an approved charger. When charging, use the included USB cable and a Samsung-approved wall adapter (sold separately). Also, please make sure the charging contacts inside the case and on the earbuds themselves are clean and free of debris. If the earbuds still do not charge, check both the case and the earbuds for any damage, as damaged earbuds will not charge. Keep in mind that if one earbud is damaged, the other earbud may still charge. For your peace of mind, Samsung offers a 12-month limited warranty for manufacturer defects. Additionally, you can add extra coverage with Samsung Care+ on eligible devices, which provides extended protection and additional support. If you continue to experience this, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the earbuds!
on August 23, 2025
Posted by: C Misas
from Daytona Beach FL.
Verified Purchase:Yes
Sound is good, but they seem to keep slipping out of my ear..
Other than that they are great!
Written by a customer while visiting Samsung US
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