Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,280 Reviews)
Open Ratings Snapshot
Rating breakdown 13,280 reviews
5 Stars
9,069
4 Stars
2,161
3 Stars
934
2 Stars
525
1 Star
591
78%of customers recommend this product. 
(
3,497 out of 4,512
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
No Smaller Eartips
on November 29, 2024
Posted by: Odie
from miami
Expertise:Intermediate
Really love the product, I wish they had an Xsmall ear tip, the smallest size they have does not fit and I might return them if there is no solution to this!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, December 4, 2024
Hello Odie, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand our customers have different ear sizes and shapes and will need different accessories for the ideal fit. We have provided a link to the Samsung Support Team for your convenience. These experts can be reached through chat to see what options may be available to resolve this matter with you. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Better shape
on November 29, 2024
Posted by: Dlink
from Florida
Expertise:Beginner
Verified Purchase:Yes
Great sound quality , everything is great, got better shape than buds 2 pro but still doesn't fit right to my ear. Easy to falls.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, December 4, 2024
Hey there Dlink, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are enjoying the great audio quality and features of your new earbuds. We have provided a link to an article to help you with the placement of your earbuds, and another link to a video to help you change the ear tips with ease to align to your ears. We also recommend using the Samsung Wearables App to perform a fit test with your earbuds. We have lastly shared a link to the Samsung Support Team if you continue to experience this matter or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor
on November 29, 2024
Posted by: Greg
from Ohio
Expertise:Beginner
Verified Purchase:Yes
Have to charge after 2 hours
Not very good for communication when on a call
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, December 2, 2024
Hi there Greg, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We would love to help you with thebattery and audio quality of your calls to have the best possible experience with your earbuds. We have provided below links to troubleshooting articles to help you with both of these experiences. We have also shared a link to the Samsung Support Team if these experience continue or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Buds 3
on November 29, 2024
Posted by: Anderalb7
from NY
Expertise:Expert
Verified Purchase:Yes
I like everything except the time I have to wait until the buds are activated, when I take them out and put them in my ears, it takes time for the ambient mode to be activated and for putting its sound that is in your ear.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, December 4, 2024
Hi there Anderalb7, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are enjoying the features and enhanced audio quality of your new earbuds. We have provided a link to an article to help you with the connection of your earbuds. We have also shared a link to the Samsung Support Team if you believe your earbuds are not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Location trace feature working is waste.
on November 29, 2024
Posted by: Ma ko
Verified Purchase:Yes
Location trace is waste for this buds , i forgot it in my car but it is showing 10 miles far away from car as pods location.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, December 2, 2024
Hi there Ma ko, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important it is to you to be able to locate your earbuds when you have left them behind during the day. We have provided a link to an article to help you reset your earbuds to see if this can resolve this matter. We have also shared a link to the Samsung Support Team if this experience continues and you would like one on one assistance. We appreciate you being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fit perfect
on November 29, 2024
Posted by: Chris
from West virginia
Verified Purchase:Yes
These earbuds fit great. I love the amazing sound that these earbuds deliver.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Product
on November 29, 2024
Posted by: S P Singh
Expertise:Expert
Verified Purchase:Yes
It was amazing experience.I like samsung products.there service is very good.
Performance
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product
on November 30, 2024
Posted by: Yardie
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Great product. Highly recommended. Noise cancelation and other features works very good
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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