Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,277 Reviews)
Rating breakdown 13,277 reviews
5 Stars
9,068
4 Stars
2,159
3 Stars
934
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Exceptional Sound and Call Quality
on November 16, 2024
Posted by: lovemoney756
[This review was collected as part of a promotion.] The Galaxy Buds 3 Pro deliver incredible audio, with deep bass and crisp highs that enhance every song. I especially love how Galaxy AI enhances the active noise cancellation, not just for music but during calls—completely blocking out external noise so I can focus on the conversation. The design is comfortable, and the battery easily lasts through my day. These earbuds are a game-changer for both music and calls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best noise cancelling microphone
on November 17, 2024
Posted by: TruckinTortuga
Been searching for 2 years to find a headset or earbuds with a good microphone that cancels background noise while on cell phone calls. Watched numerous headset reviews from Headset Advisors and other YouTubers. Tried trucker Parrot headsets, Poly Voyagers, Jabra, previous year Galaxy buds. Nothing could block out cars passing by while outside walking, dogs barking, doing dishes, loud cafes, noises in a busy hotel, until I found these Galaxy Buds 3 Pro. Now customers barely hear my loud background. Friends state they cannot tell that I'm driving. They say my background is very quiet. My search is over. They're so good that I'm buying a 2nd pair.
Written by a customer while visiting Samsung US
Customer Rating
5
I likem there not bad
on November 17, 2024
Posted by: Soupyyy
[This review was collected as part of a promotion.] For all the hate they got on launch there not bad. And galaxy AI helps with noise cancelation
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Boston
Expertise:Intermediate
Verified Purchase:Yes
They just amazing. As a samsung user just buy it because they are great
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Iggiemomma
from Central PA
Verified Purchase:Yes
Does not work independent of each other.. have to wear both for noise cancelling. The battery life is bad, in my opinion. (only get about 3 or 4 hours) I have had other earbuds that last longer. Other than that, they work nice. Sound is great.
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 20, 2024
Hi there Iggiemomma, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are so happy tohear you are enjoying the audio quality and features of your new earbuds. We would love to help you ensure you are getting the intended battery life for your device, and have linked an article below for your convenience. We have also shared a link to the Samsung Support Team if you believe your earbuds are not operating as intended, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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Written by a customer while visiting Samsung US
Customer Rating
3
Very Uncomfortable
on November 17, 2024
Posted by: ServernOne
from Los Angeles
Expertise:Expert
I bought these last week, because I lost my Sony XM5 earbuds. The sound quality is decent. The app works properly as does the ANC. The issue that I have is they are very uncomfortable. My ears are very sore after hours of wear. It gets worse as days go by. I don't see how the designers let these go on the market like this. They look cool, but the phrase "no pain, no gain" should not apply here.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 18, 2024
Hi ServernOne, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how frustrating it is when you have a brand new device that is not meeting your expectations. We have provided a link to an article to help you with the placement for a secure and comfortable fit. We also recommend using the Samsung Wearables App to help you perform a fit test for any recommendations for this matter. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Darklyter
from Fl
Expertise:Expert
Verified Purchase:Yes
I had the Buds 2 Pro before these. Had to get used to that new style but I like the function of Volume control and other controls with the new design.
I also like the Voice controls.
Ambient sound works better than the Buds 2 Pro. ANC is also good.
I have the discomfort using the silicon tips as before with the Buds 2 Pro, so I got memory foam tips for these as well. There is a sight difference in sound quality with but using the silicon tips, but until Samsung can make tips that don't get uncomfortable after a short while in just, I'll have to use aftermarket tips.
Overall a great purchase.
I also like the Voice controls.
Ambient sound works better than the Buds 2 Pro. ANC is also good.
I have the discomfort using the silicon tips as before with the Buds 2 Pro, so I got memory foam tips for these as well. There is a sight difference in sound quality with but using the silicon tips, but until Samsung can make tips that don't get uncomfortable after a short while in just, I'll have to use aftermarket tips.
Overall a great purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Falls out a lot
on November 17, 2024
Posted by: Hannah
Expertise:Expert
The sound is decent, same quality as my earbuds 2 non pro ones. The issue is this design does not stay in your ears. I would have returned these if I had known the different ear tips sizes wouldn't make a difference in the fit. Get something else that will stay in your ears while trying to wear.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 18, 2024
Hi there Hannah, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot the fit of your earbuds and help you have the best experience possible with your device. We have provided a link to an article to help you with the placement, and recommend following up in the Samsung Wearables App with a fit test to achieve the ideal fit. We have also shared a link to the Samsung Support Team if this experience continues or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US