Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,278 Reviews)
Rating breakdown 13,278 reviews
5 Stars
9,068
4 Stars
2,159
3 Stars
935
2 Stars
525
1 Star
591
78%of customers recommend this product.
(
3,497 out of
4,512)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Anyelo
Verified Purchase:Yes
I didn't like the design and the noises are heard.
Response from Samsung USBy Social Commerce, November 18, 2024
Hi Anyelo, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We completely understand how valuable your earbuds are to you every day. We would be more than happy to help you troubleshoot the audio quality. We have provided a link to the full device manual that will highlight the differences between the Adaptive audio setting and the ANC setting that can be adjusted manually in the Samsung Wearables App to best align to your surroundings. We have also provided a link to the Samsung Support Team if you believe your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Weird sound in left every once and awhile 🤔
on November 15, 2024
Posted by: MPed
from Slc, utah
Expertise:Expert
Verified Purchase:Yes
Second time using them get a weird sound in the left bud told me take it to some battery shop. Hummm!!!!!! lost the address. Doesn't always happen but every once and a while it happens. Very disappointing!!!!!!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, November 18, 2024
Hey there MPed, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the audio quality of your earbuds. We have provided a link to an article to help you with this matter directly at your convenience. We have also shared a link to an article to help you ensure your earbuds are clean prior to being placed in the charging case. Lastly, we have provided a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Support
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Samsung Community
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Ivan
from Arizona
Expertise:Expert
Verified Purchase:Yes
These are pretty amazing. I had the buds 2 and these are significantly better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tennisman1
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
Galaxy buds 3 Pro sounds great. It works well with my Samsung phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: James
from Miami Beach Florida
Expertise:Expert
Verified Purchase:Yes
Excellent sound, great charging, AI capable, they are amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Michael
Expertise:Intermediate
Verified Purchase:Yes
The Buds3 Pro earbuds have awesome features and sound/call quality. The adaptive ambient sound with automatic volume dampening is very helpful, and call quality while commuting in my noisy vehicle bests any other set of earbuds I have owned previously. However, none of the ear tips provided seem to create a seal secure enough to keep the earbuds from sliding out of the ear over time, indicating room for improvement in design.
The Buds+ design achieved a great balance between sound and a secure fit, and while the Buds Live provided the ultimate experience with a secure fit, they leaked too much sound and did not provide the best listening experience unless you prefer the live (true ambient sound) experience they were designed for. Perhaps incorporating the rubber wing-like piece found on the Buds+ with the design of the next Buds Pro might be an improvement.
Additionally, the squeal upon touch that appears seemingly by random with the Buds3 Pro is truly upsetting. Some users have noted that it only happens when touching the microphones, but I have tried avoiding the mics and have still experienced this unsettling and harsh noise.
Overall, I am happy with my purchase, and hopeful that Samsung will continue to improve upon their earbuds and achieve an even better product next time around. Improved battery life would also be appreciated, but I recognize the tradeoff when you have adaptive and/or automatic features available and enabled.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there Michael, thank you for taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro. We are so happy to hear how awesome you are finding the enhanced features and audio quality of your new earbuds. We would love to help you troubleshoot the audio quality you mention with the occasional squeal and have provided a link to a troubleshooting article. We have also shared a link to the Samsung Support Team if you have any questions or would like additional troubleshooting assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Wolno
from NY
Expertise:Expert
Verified Purchase:Yes
Great sound - have has all galaxy buds since the buds plus
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Wolno
from NY
Expertise:Expert
Verified Purchase:Yes
Got extra for gifts - excellent response for Bluetooth buds
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US