Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,275 Reviews)
Rating breakdown 13,275 reviews
5 Stars
9,066
4 Stars
2,158
3 Stars
935
2 Stars
525
1 Star
591
77%of customers recommend this product.
(
3,496 out of
4,511)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
poor quality
on November 8, 2024
Posted by: george
Samsung stated that this is a durable product with an ip rating of 57, not long after I got them, the left bud stopped charging (something I have seen other people state in thier reviews, must be a common issue), so when I sent it in to get repaired (it's still under warranty) they denied repairs unless I pay close to the full price of the earbuds because of water damage. I have not submerged the buds in water at all, and they have an ip rating of 57. So that was either a lie, or my buds were defective in that category. Either way it is unacceptable and the "poor quality control " accusations are still true even after Samsung allegedly fixed it. It's a shame, because I was a samsung guy, and thought these buds would go great with my s24 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 11, 2024
Hi there George, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day, and wanting the full functionality expected. An IP rating of IP57 does not indicate that your earbuds are waterproof and immune from damage. This indicates they can exposed to some liquid. We do always recommend ensuring your earbuds are clean and dry prior to placing back in the charging case, as the salt in sweat or other minerals in liquids can be a root cause of the damage. We have provided links to the full warranty information for your device, and the Samsung Support Team if you would like to use the chat function to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful features
on November 8, 2024
Posted by: Ashep101
[This review was collected as part of a promotion.] The Buds 3 Pro have great features and sound great! I use them at work and don't feel any discomfort using them for hours at a time, which is easy to do with the great battery life. The voice controls are one of my favorite features. Which is just one of the great things these buds can do with Galaxy AI built in!
Value
5
Written by a customer while visiting Samsung US
Posted by: Andy
from San Bernardino, CA
Expertise:Expert
Verified Purchase:Yes
This new set of buds are drastically better than the Buds2 pro I had previously.
They sound better, they are nicer to use, and most importantly of all I don't accidentally trigger the touch controls when trying to reposition it in my ear like I did with the buds2 pro. They seem to fit better as well but that's subjective. Also the transparency mode is GREAT! Especially compared to the Sony WH-1000XM4s.
There is one annoyance, it could be a 'feature' triggering but I'll have them in ear, a chime will go off like if they think they came off my ear and pause randomly. I might need to go the settings to disable it because it's annoying.
They sound better, they are nicer to use, and most importantly of all I don't accidentally trigger the touch controls when trying to reposition it in my ear like I did with the buds2 pro. They seem to fit better as well but that's subjective. Also the transparency mode is GREAT! Especially compared to the Sony WH-1000XM4s.
There is one annoyance, it could be a 'feature' triggering but I'll have them in ear, a chime will go off like if they think they came off my ear and pause randomly. I might need to go the settings to disable it because it's annoying.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 13, 2024
Hi there Andy, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are enjoying the enhanced audio quality of your new earbuds. We have provided links to the full device manual to help you with the settings, and to the Samsung Support Team if you would like one on one assistance with the settings that detect your earbuds in your ear. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Houston Texas
Expertise:Intermediate
Verified Purchase:Yes
I love them. They block all the outside noise, that is amazing because you are able to enjoy you favorite music at all time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Guillermo l
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Excellent buds. I love, They are very comfortable and the sound spectacular
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Darkhulk90
from Hernando, MS
Expertise:Intermediate
Verified Purchase:Yes
Love the way they fit inside my ear. And the noise cancelation is amazing!! Works great on an airplane
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice Upgrade with new features and better sound.
on November 9, 2024
Posted by: CK1935
[This review was collected as part of a promotion.] Excellent sound. I switched to these Buds and they are by far the best ones I have ever owned. They fit better than the Buds Pro 2. Nice directional sound feature when when you turn your head. Touch features and voice commands work well. I use them with my Z-Fold 6, Galaxy Book4 Pro 360, and my Samsung Tablet.
Value
5
Written by a customer while visiting Samsung US
Posted by: Dave S
from Washington State
Expertise:Intermediate
Verified Purchase:Yes
By far the best Buds that I have used so far. The audio is excellent and I have full control over the sound. They actually make decent hearing aids for those of us with poor hearing. The integration with my Samsung smart phone is perfect. The language translation feature still needs work. I was dismayed to discover that Swahili was not one of the translation options. They provide good protection in noisy environments.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US