Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,274 Reviews)
Open Ratings Snapshot
Rating breakdown 13,274 reviews
5 Stars
9,066
4 Stars
2,158
3 Stars
935
2 Stars
524
1 Star
591
78%of customers recommend this product. 
(
3,496 out of 4,510
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Loose
on November 8, 2024
Posted by: Jhon
from MA
Verified Purchase:Yes
No matter what ear tips i put on pods. They keep falling off.
Response from Samsung USBy Social Commerce, November 8, 2024
Hi there Jhon, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot the fit of your earbuds and maximize your experience. We have provided a link to an article to help you with the placement and recommend following up with a fit test you can perform in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have additional questions or continue to experience any frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product. Just could fit better in the ear.
on November 8, 2024
Posted by: Pedro Ribeiro
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
Product is excellent! However, it doesn't fit well in the ears. The best Buds to fit and stay comfortable in your ears still being Buds2 (not pro). I tried all sizes.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 8, 2024
Hello Pedro, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are enjoying the enhancements to your new earbuds. We would love to help you further troubleshoot the fit of your earbuds. We have provided a link to an article to help you with the placement, and recommend as a follow up doing a fit test in the Samsung Wearables App. We have lastly provided a link to the Samsung Support Team if this experience continues and you would like additional assistance.Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelente sound
on November 8, 2024
Posted by: Jesus v
from CALIFORNIA
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound and quality, very light and comfortable.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Buds 3 issue
on November 8, 2024
Posted by: Jason V
from TN
Expertise:Intermediate
Verified Purchase:Yes
The battery life on these is not great. I have cheaper buds that last longer.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, November 8, 2024
Hi there Jason V, we appreciate you sharing your feedback on your Samsung Galaxy Buds3 Pro with us. We know how important lasting battery on your earbuds is to you every day with usage. Without knowing the specifics of your experience, we have provided a link to an article to help you with the battery features of your device. We have also shared a link to the Samsung Support Team if you believe the battery of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent
on November 8, 2024
Posted by: Anonymous
Verified Purchase:Yes
Excellent product, I love it. It is perfect to use in all places!
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great buds
on November 8, 2024
Posted by: Jon W
from Terre Haute, IN
Expertise:Expert
Verified Purchase:Yes
I absolutely love these ear buds. Great sound, the noise cancelling works really well. Only problem is if you actually touch them the music stops playing and you have to get your phone out to hit play again.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there Jon W, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you much you are loving the audio quality and features of your new earbuds. We would love to help you enhance your experience and have a great uninterrupted listening experience. We have provided a link to the full device manual to help you explore the voice commands available for this device. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy buds pro 3
on November 8, 2024
Posted by: Averagejoe
[This review was collected as part of a promotion.] I switched from the Galaxy Buds to the Buds Pro 3, and I’ve seen significant improvements in style and comfort.
The sound quality is similar to the previous buds, which speaks to their excellence. Compared to my Bose earbuds, the Buds Pro 3 deliver superior audio quality.
The comfort is exceptional! After a week of adjusting, I can now wear them for 8 to 10 hours without discomfort, which wasn’t possible with the older bean-style buds.
The fit is great—I’ve run, lifted weights, biked, and canoed without them feeling loose. They are much better than previous models.
However, the SmartThings app has its flaws. I've mislaid the buds a couple of times, and while the case is convenient, it easily slips out of my pocket. The app doesn’t track the buds in the case, though you can perform a local search if you’re nearby. Connecting to SmartThings takes about two minutes, even with the phone just inches away, which is disappointing.
The Active Noise Reduction (ANR) is lacking; the originals blocked out more noise. Even at maximum settings, some sounds still come through. The ambient mode is similarly unimpressive.
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 14, 2024
Hi there AverageJoe, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Bud3 Pro. We are so happy to hear you are pleased with the enhancements that have been made to these earbuds from previous versions. We would be more than happy to help you with the ANC and Ambient Sound settings of your earbuds. We have provided a link to the Samsung Support Team to help ensure your earbuds are operating as intended. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nothing negative
on November 8, 2024
Posted by: Samsung Guy
Expertise:Expert
Verified Purchase:Yes
Great product xbdhvdvdvdjnd send bdhbdvdvjxbxvd to xvdb
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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