Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,274 Reviews)
Rating breakdown 13,274 reviews
5 Stars
9,066
4 Stars
2,158
3 Stars
935
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Great sound
on November 7, 2024
Posted by: Frosty007
[This review was collected as part of a promotion.] I like the sound of these new buds. I also like the ambient sound feature.
Value
5
Written by a customer while visiting Samsung US
Posted by: ChasM
from Upstate, NY
Verified Purchase:Yes
These are very good, and I would purchase them again.
*What I like is the sound is great. Even better than the buds+ that were always good for me. *Sound cancellation works well until they start to slip out. *When it works, the adaptive sound works well. *I like being able to control the volume from the ear piece. *FINALLY! Voice control. Start, stop music. Answer, decline calls. I used to do that with another brands head set almost 10yrs ago. Why did this option not happen sooner.
*What I dont care for is the fitment. When they are in, they fit well, but they don’t stay in without pushing them back in occasionally. They didn't come with other ear pieces to try, so I have to deal with these with no options. Even the directions says to try them but not included. Why? *The adaptive sound waits until i talk before picking up ambient noise. So if someone speaks to me, i have to ask them to wait, while i talk to get the ambient sound on. An update to do this by decibel level would be better. Noise cancellation should kick in after a certain decibel level and kick off when under that. I dont like the back and forth between the two when there shouldn't be. *Pinching to stop or start music doesn't have an audible tone. An update to correct that would be nice (there is a tone with voice controls). In bad reception, i dont know if it is me not pinching it correctly or the reception. Also tapping was easier then pinching like the buds+. *Battery life isn't as good as i expected. About 7hr of music without the built in lights on. Still not to bad though. Just was hoping for better.
Overall, I'm happy with the upgrade from my Buds+
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy Social Commerce, November 8, 2024
Hi there ChasM, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We absolutely love hearing that you are such an enthusiastic user of the new voice controls and overall pleased with the features and functionality of your new earbuds. We have provided a link to an article to help you with the placement for a secure fit, and recommend doing a fit test in the Samsung Wearables App as a follow up. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Poor design
on November 7, 2024
Posted by: Larson833
Expertise:Expert
These are the worst ear buds I've ever owned I'm on my second pair and the wife just sent hers in for repair as well. The charging and pair of these are garbage it's a major design flaw
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 8, 2024
Hello Larson833, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it must be to have a brand new device that is not meeting your expectations and operating as intended. We have provided a link to the Samsung Support Team to offer additional assistance through chat if you would like. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Chuck
from Washington Louisiana
Expertise:Expert
Verified Purchase:Yes
Love these earbuds and i highly recommended it awesome sound too
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy them!
on November 7, 2024
Posted by: Cevey2003
DO NOT BUY THESE BUDS! Me and my buddie bought these. There's an issue with the charging case or the buds. You think they are charging and sometimes one maybe charging and the other isn't. Until Samsung fixes this issue I would recommend not getting them. I called Samsung and was told to take them to a repair shop.
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there Cevey2003, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as intended. We do have a few options available for repair if it is not convenient for you to take your earbuds to either a Samsung Experience Store or UBreakIFix location. We have provided a link to the Samsung Support Team if you would like to discuss a mail in repair option. We appreciate you being a Samsung customer, and look forward to assisting you further. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Germain
from Cambridge, MA
Expertise:Intermediate
Verified Purchase:Yes
Great improvement over the Buds2 Pro. I feel like the noise isolation is noticeably better. The "touch panel" also works better; I felt like the Buds2 Pro always confused my gestures. Finally, the sound quality is so much crisper (especially the low-frequency sounds).
The only confusing aspect is the "Adaptive" sound mode—after two weeks of using the buds, I am still not sure what it adapts to or how it differs from "Ambient" mode.
The only confusing aspect is the "Adaptive" sound mode—after two weeks of using the buds, I am still not sure what it adapts to or how it differs from "Ambient" mode.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Cristian T
from Germantown, MD
Verified Purchase:Yes
Great fit, easy controls. Amazing awareness mode for listening to your surroundings. Great sound quality with customizable presets.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 8, 2024
Hi there Cristian T, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are loving the audio quality and features of your new earbuds. We have provided a link to the full device manual to help you discover additional features that may enhance your daily experience of your new device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound quality!
on November 8, 2024
Posted by: Germain
[This review was collected as part of a promotion.] I switched from Buds2 Pro and I can definitely feel the difference in the sound quality - it is very crisp, especially the low frequency sounds. The noise isolation is so much better, and it works even in crowded areas.
I also like the new touch panel, as it is easier to use and my gestures are rarely confused by the buds.
I am a bit unsure about some features like the "Adaptive" sound mode, as I am not sure what exactly it does compared to the "Ambient" one. Similarly, I am not sure what exactly the "Adjust sound to fit" does.
I also like the new touch panel, as it is easier to use and my gestures are rarely confused by the buds.
I am a bit unsure about some features like the "Adaptive" sound mode, as I am not sure what exactly it does compared to the "Ambient" one. Similarly, I am not sure what exactly the "Adjust sound to fit" does.
Value
5
Written by a customer while visiting Samsung US