Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,103 Reviews)
Rating breakdown 14,103 reviews
5 Stars
9,652
4 Stars
2,310
3 Stars
993
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Sebastian s
Expertise:Expert
Verified Purchase:Yes
Buds 2pro are much better than the the 3 in fitmen
I would recommend this to a friend!
Performance
4
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 6, 2024
Hi there Sebastian s, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you have the best experience possible and get the desired fit with your earbuds. We have provided a link to an article to help you with the placement, and another to a video to help you change the ear tips to best align to your ear size. We also recommend a fit test be performed in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound!
on November 3, 2024
Posted by: Scull122
[This review was collected as part of a promotion.] Great sounding and comfortable buds. Much better than the previous model.
Value
5
Written by a customer while visiting Samsung US
Posted by: R Wolfe
Verified Purchase:Yes
My phone kept telling me they weren't charging. Put them in correctly or remove the obstructions. Completely useless and they didn't sound as good as my old pro 2's. Now fedex lost them when I sent them back for the trade in program. Ridiculous all around.
Response from Samsung USBy Social Commerce, November 4, 2024
Hi there R Wolfe, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have provided a link to the Samsung Support Team to offer one on one assistance through chat for any frustrations you are experiencing with your Samsung products, and help you resolve this matter you mention. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Kevin J
from California
Expertise:Expert
Verified Purchase:Yes
The best earbugs I ever own. We'll recommend these products to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound & capabilities
on November 3, 2024
Posted by: StacyStrong
[This review was collected as part of a promotion.] I am absolutely in live with my buds, and when I'm using them with galaxy ai they are even better. They help me dictate letters and essays and play back what I've recorded so I dont miss anything. I can't say enough great things about them!! The adaptive ambient is amazing... I love that even when I'm listening to music or streaming a movie and somebody starts talking to me the bud instantly go to ambient so I can hear them for the conversation and when we are done talking it goes right back to noise canceling... just simply amazing!! Ty Galaxy
Value
5
Written by a customer while visiting Samsung US
Posted by: HectorG
from Nj
Expertise:Intermediate
Verified Purchase:Yes
They slip out often. Forget ever working out with these. Other than that they're good.
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All
on November 3, 2024
Posted by: Pancakelova
from Jersey
Expertise:Expert
They sound amazing! I purchased the white pair and they look slick thinking bout purchasing the grey ones next!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Features.
on November 4, 2024
Posted by: Loni
So I've had these for a little over 2 months. I'm trying to stay positive with them. They don't stay in my ears good. And I have used all the tip sizes that came with them. Sound quality is great! The light up function doesn't seem to work on mine but I'm going to keep trying in case it's user error. But if I'm not extremely satisfied soon, these will be going back. Sorry Samsung. Just being honest!
Response from Samsung USBy Social Commerce, November 4, 2024
Hi there Loni, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how valuable that ideal fit of your earbuds are to you every day and we would love to help you troubleshoot this matter. We have provided a link to an article to help you with the placement, and recommend following up with a fit test performed in the Samsung Wearables App. We have also shared links to the full device manual to assist you with the blade lights, and another to the Samsung Support Team. These experts can offer additional one on one assistance through chat if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US