Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,271 Reviews)
Open Ratings Snapshot
Rating breakdown 13,271 reviews
5 Stars
9,063
4 Stars
2,158
3 Stars
935
2 Stars
524
1 Star
591
78%of customers recommend this product. 
(
3,496 out of 4,510
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Could be better on sound and quality
on November 6, 2024
Posted by: Marcus
from South Carolina
Expertise:Expert
Verified Purchase:Yes
The sound and quality isn't what I thought it to be.The buds fall out i have changed the ear tips it still saying poor fit. That the reason I'm not giving them the 5 stars have had better older one that sounds better
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 7, 2024
Hi there Marcus, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would be thrilled to help you resolve any frustrations you are experiencing with your earbuds and help you maximize your daily experience. We have provided links to articles to hep you with the fit, and audio quality. We have also provided links to the full device manual and the Samsung Support Team to help you adjust the settings to align to your listening preferences, and offer additional assistance if these frustrations continue. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor fit
on November 6, 2024
Posted by: David
from Detroit Mi
Expertise:Expert
Verified Purchase:Yes
They don't stay in my ears despite trying all of provided tips.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, November 7, 2024
Hi there David, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would be more than happy to help you with the fit of your earbuds and help you have the best experience possible with your earbuds. We have provided a link to an article to help you with the placement, and also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Rubber tips break easy
on November 6, 2024
Posted by: Pieces break
Verified Purchase:Yes
Sound is great and the design ..rubber pieces break easily and trying to get replacement isn't easyb
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are enjoying the audio quality of your earbuds, and we would love to help you with the fit and changing the accessories when needed. We have provided a link to a video to help you change the ear tips. We have also shared a link to the Samsung Support Team. These experts can be reached through chat to resolve the matter with you one on one. We appreciate you being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrades
on November 6, 2024
Posted by: OG BJ
Verified Purchase:Yes
A most definite improvements on the design, style, and quality
I would recommend this to a friend!
Features
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Earbuds
on November 6, 2024
Posted by: MRBs
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I cant find information about how to setup the translator.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 8, 2024
Hi there MRBs, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important specific features of your earbuds are to you every day. We have provided a link to the full device manual that will help you with the setup and usage of the Galaxy AI features. We have also shared a link to the Samsung Support Team if you would like to use the chat feature for one on one assistance. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Hate to pinch or press to change the music track
on November 7, 2024
Posted by: Anonymous
I hate having to pinch or press to change to the next or previous music track, as it often misaligns the fit of the earbuds. The same goes for adjusting the volume up and down. I really liked how the Buds Pro used to have a tap function to change music tracks, tapping rarely misaligned the buds ever!
Response from Samsung USBy Social Commerce, November 8, 2024
Hello Kax Choudhry, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you with the features of your device that are causing frustration and not aligning to your expectations. If you are finding the pinch feature to be disruptive, we have provided a link to the full device manual to help you discover the voice control options for your earbuds that may better suit your preference. We have also shared a link to the Samsung Support Team if you have additional questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better ear buds
on November 7, 2024
Posted by: No name
Expertise:Expert
Verified Purchase:Yes
They stay in your ears better. They sound way better also.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Would recommend
on November 7, 2024
Posted by: Durville
Not crazy about the look alike look but I like them because they sound good.
Written by a customer while visiting Samsung US
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