Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,271 Reviews)
Rating breakdown 13,271 reviews
5 Stars
9,063
4 Stars
2,158
3 Stars
935
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Stunning audio quality, impressive battery life!
on November 5, 2024
Posted by: Thomps
[This review was collected as part of a promotion.] Recently after the drop of the Buds3 Pro, I switched from my Airpods and it has been the best decision of my life. These Buds are genuinely the nicest sounding earbuds I've worn in the past 5-6 years. The increased audio quality when connected to a newer device, say the Tab S9 Ultra is unreal. I was skeptical of the noise cancelation at first too but honestly they outperform most if not all over ear headphones at this price. The build quality is solid and looks nice too. The stem is refreshing and adds slide controls as well as tactile feedback but I honestly wish they kept the old design. It is quite difficult to use these while sleeping but if you are able to lay flat in your sleep, these Buds last more than the average 8 hour sleep time. Overall, I love them very much and can't see myself switching off them anytime soon!
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Springville, Utah
Expertise:Expert
Verified Purchase:Yes
Love love them they are perfect, they have great features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sirphonesalot
Verified Purchase:Yes
Was a joke. Smelled like burnt plastic. Triangle stem is straight up moronic. ANC hisses
Response from Samsung USBy Social Commerce, November 6, 2024
Hello Sirphonesalot, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day, and how frustrating it is to recieve a device that is not aligning to your expectations. We have provided a link to the Samsung Support Team and warranty information to work with you one on one to resolve this matter with the smell of your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Ashley
from Aurora, CO
Expertise:Intermediate
Verified Purchase:Yes
By far the best earbuds I have ever used. I had the first 2 Samsung's but these out beat those. Highly recommended to invest in these.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kunta
Verified Purchase:Yes
Even better than the previous one. I like the improved tap for play/pause, next/previous feature.
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Hurts the ears with the silicone tips, and it didn't get better after buying memory foam
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, November 6, 2024
Hi James Purkey, we appreciat your feedback on your Samsung Galaxy Bud3 Pro. We understand how important a comfortable fit of your earbuds is to you every day, and we would love to help you troubleshoot the fit of your earbuds, and have provided a link to an article tohelp you with the placement. We also recommend doing a fit test with your earbuds in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you would like to discuss this experience further, or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Shady business & product is not what you think.
on November 5, 2024
Posted by: 1st and Last Samsung
from VA
Expertise:Expert
Verified Purchase:Yes
None of the marketed functions work with anything other than a Galaxy phone. Theoretically it should still connect to other phones and be usable as basic earbuds, but it wouldn't even do that. Samsung takes 10% of the cost for their "restocking fee" on the return for a broken product. Don't buy from Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, November 6, 2024
Hi there 1st and Last Samsung, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how exciting some of the Galaxy AI features of the earbuds are including the Live Translate feature. These features do come from compatigble Galaxy phones that function through the earbuds. You can always use them as earbuds connecting through Bluetooth to your device. We have a great article we have linked below that helps our customers with this connection. We have also shared a link to the Samsung Support Team if you have any additional questions. We appreciate you being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Connection issues with Samsung earbuds
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Written by a customer while visiting Samsung US
Posted by: Kevin
Verified Purchase:Yes
Much improved designed. I had the original Galaxy Buds Pro, and they sounded great but never stayed in my ears. It was very frustrating. These sound great and stay in my ears. I can even fall asleep with them in
I would recommend this to a friend!
Written by a customer while visiting Samsung US