Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,222 Reviews)
Rating breakdown 13,222 reviews
5 Stars
9,023
4 Stars
2,151
3 Stars
933
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Naram
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
Not comfortable like buds2
Ears are plaining with few hours of usage.
Ears are plaining with few hours of usage.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, October 28, 2024
Hi there Naram, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the comfort of your earbuds are to you for prolonged usage and thorough enjoyment. We have shared a link to an article to help you directly with this experience, and also recommend doing a fit test with your earbuds connected in the Ssamsung Wearables App. We have also shared a link to the Samsung Support Team if you continue to experience this frustration or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5
The latest and greatest buds!
on October 27, 2024
Posted by: AllAboutTheTech
[This review was collected as part of a promotion.] I had rocked my gals buds pro 2's since they came out and when these popped up in the Samsung shop I instantly switched. Could not be happier to upgrade to these! With all the galaxy AI features and how they seamlessly integrate with the rest of the Samsung ecosystem these buds are the perfect fit for not just my ears but also my needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product has amazing features.
on October 28, 2024
Posted by: HZAIN12
[This review was collected as part of a promotion.] I'd be glad to offer my thoughts on the Galaxy Buds 3 Pro. The sound quality is quite impressive, with a noticeable richness and depth. Comfort is another strong point, as they fit securely and comfortably in my ears. Noise cancellation is effective, creating a serene listening experience. Battery life has been more than satisfactory for my usage habits. Overall, I'm very pleased with the Galaxy Buds 3 Pro.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed in new product
on October 28, 2024
Posted by: Samsung4Life
from Cibolo, TX
Expertise:Intermediate
I bought the Galaxy Buds3 Pro almost a month ago, and I am very disappointed with the product. The fit of the buds is awful. The tips provided do not have a small option and are difficult to replace, ripping easily. The sound quality is horrible, but may be attributed to the poor fit and tip issue. I'm glad I kept My Galaxy Buds 2, because everything about them is better than the new design.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Social Commerce, October 28, 2024
Hello Samsung4Life, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We know your earbuds are of great value to you every day and we would love to help you with any frustration you are experiencing and help you have the intended experience with your device. You should have received the additional tips for your device in both a smaller and larger size than the ones placed on the device when received. If this is not your experience, we have provided a link to the Samsung Support Team to help resolve this matter. We have also provided a link to a video to help you change the ear tips with ease. We have also shared a link to the full device manual to help you adjust the audio settings to align to your preferences, and have provided a link to an article to help you if you believe the audio quality of your device is caused by an underlying factor. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
A new era of buds begins
on October 28, 2024
Posted by: Brosam
[This review was collected as part of a promotion.] I recently upgraded to the Samsung Galaxy Buds 3 Pro, and I’m thoroughly impressed. The sound quality is exceptional, delivering rich bass and clear treble that truly enhances my listening experience. One of the standout features is the integration of Galaxy AI, which intelligently adjusts noise cancellation levels based on my environment, making it perfect for both commuting and quiet settings.
I switched from a different brand, and the difference is noticeable. The comfortable fit allows for hours of use without discomfort, and the battery life is impressive. Plus, the touch controls are intuitive and responsive. Overall, the Galaxy Buds 3 Pro have exceeded my expectations, combining advanced technology with user-friendly design. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Posted by: Wayne
from Fairview, TN
Expertise:Expert
Verified Purchase:Yes
Fit surprisingly well, sound quality definitely a step up from buds 3 pro, and saying "next song" works perfectly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Cece
from Florida
Expertise:Expert
Verified Purchase:Yes
Excellent product and sound . But falls out of the ear easily.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 14, 2024
Hi Cece, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We absolutely love hearing you are so pleased withthe audio quality and features of your new device. We have provided a link to an article to help you with the placement for a secure fit, and recommend following up with a fit test you can perform in the Samsung Wearables App. We have lastly provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
From Pixel to Galaxy
on October 28, 2024
Posted by: IPlacido
[This review was collected as part of a promotion.] I've been a longtime Pixel user, including the phone & watch. I was given the Buds Pro as a birthday gift so I switched from using the Pixel buds to the Galaxy Buds Pro 3 & I'm hooked. They fit comfortably in my ears & the sounds quality is very good. I love using the Galaxy AI, it's seamless & easy to use. The noise cancelling options are some of my favorite features, especially when walking to work in the city. As much as I really enjoyed using the Pixel Buds, I'm sure that I'll stick with the Galaxy Buds for a long time
Value
5
Written by a customer while visiting Samsung US