Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,221 Reviews)
Rating breakdown 13,221 reviews
5 Stars
9,022
4 Stars
2,151
3 Stars
933
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Great Sound
on October 25, 2024
Posted by: MissBritt90
[This review was collected as part of a promotion.] I was initially skeptical in reading the older reviews for these earbuds, but I am glad i
I decided to buy them (especially since it require I switch from my older buds). They are great. I mostly use them to facilitate online meetings and the noise cancelation is fantastic.
I decided to buy them (especially since it require I switch from my older buds). They are great. I mostly use them to facilitate online meetings and the noise cancelation is fantastic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great buds!
on October 25, 2024
Posted by: Markksd
[This review was collected as part of a promotion.] Upgraded from the buds w pro, wasn't a big fan of the stem design, however the sound is an improvement from the buds 2 pro. Updates have really helped sound quality, fitment could use some tweaking, overall great buds!
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Atlanta, GA
Expertise:Expert
Verified Purchase:Yes
One bud won't charge. I have barely had them a month.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 28, 2024
Hi there Vince Jones, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as intended or expected. We would love to help you further troubleshoot this experience and fully love your new earbuds. We have provided for your convenience links to the Samsung Support Team and warranty information for your device. You can reach out to these experts through chat to work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: James
Verified Purchase:Yes
Terrible. The earbuds every time I inserted them in my ear made a very high pitched squeal that hurt my ears. I returned them and requested my earbuds pro 2 back. I never had that issue with those.
Response from Samsung USBy Social Commerce, October 28, 2024
Hi James, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We completely understand how frustrating it is to have this experience you mention with the audio quality. This occurance usually happens when the microphone of your earbuds are obstructed during placement and adjustment. We are happy to hear you have found your ideal earbuds in the Samsung Galaxy Buds2 Pro, and hope you'll reach out to us again if you have questions or would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Kay Pee
Expertise:Intermediate
Verified Purchase:Yes
Sound quality is excellent! However I don't like the fact that the buds can not be turned off without placing them back in the case. I wasn't aware of that prior to purchasing. Also, like with most bud type headphones, secure fitting is an issue. Sometimes the buds move around in my ear especially during workouts and perspiring. Someone should invent the earpiece that conforms to the inner ear for a more personalized fit.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hi there Kay Pee, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are overall pleased with the usage of your earbuds every day. We would love to help you with the fit of your earbuds if you would like. We have provided a link to an article to help you with the placement, and recommend performing a fit test in the Samsung Wearables App. We have provided a link to the Samsung Support Team as well to offer additional assistance if you are interested with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Joseph
from New Hampshire
Expertise:Intermediate
Verified Purchase:Yes
Great TW headphones. Comfortable and the battery lasts a long time.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rloowey
from New york city
Expertise:Intermediate
Verified Purchase:Yes
I enjoy it for work but the active noise canceling is a hit or miss when I'm on the subway or at a train station.
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hey Rloowey, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the features and overall usage of your earbuds. We would love to help you with the ANC setting you are using during your louder commute or other experiences. In the Samsung Wearables App you can adjust the ANC intensity with a sliding scale. We have provided a link to the full device manual to help you with this setting. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Trevor
from Arizona
Expertise:Expert
Verified Purchase:Yes
Sound quality and fit is perfect. Controlls are a huge improvement over previous models. Definitely worth the upgrade! Best earbuds on the market!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US