Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,220 Reviews)
Open Ratings Snapshot
Rating breakdown 13,220 reviews
5 Stars
9,022
4 Stars
2,150
3 Stars
933
2 Stars
524
1 Star
591
78%of customers recommend this product. 
(
3,496 out of 4,510
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Fitment
on October 24, 2024
Posted by: CSiR
from Nevada
Verified Purchase:Yes
Great fitment for in the ear buds, stays on pretty much the whole time with minimal adjustments vs others. Does not feel like they are falling out.
The range could be better.
Great upgrade
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hi there CSiR, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are finding the fit of these new earbuds to be secure and comfortable for prolonged wear and use every day. We have provided a link to an article to help you with the connection of your earbuds. We have also shared a link to the Samsung Support Team if you believe your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Garbage.
on October 24, 2024
Posted by: Fernando
from California
Expertise:Intermediate
These new earbuds are garbage, the pad got damaged just by changing it once, when you're eating they fall out of your ears, when something falls on the floor or you make a clicking sound it's like my eardrums burst, the noise cancellation is garbage, the sounds leak and mix making the music unenjoyable, they're the worst and very uncomfortable, I will not buy this type of headphones again.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 25, 2024
Hi there Fernando, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how valuable your earbuds are to you on a daily basis. We would love to help you troubleshoot any frustration you are experiencing and have the best experience possible. We have provided links to articles to help you troubleshoot the fit and audio quality of your earbuds. We have also shared a link to the full device manual to highlight the method to use the sliding scale to adjust the intensity of your ANC setting. We have also shared a link to the Samsung Support Team if you would like additional assistance with any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great fit and sound
on October 24, 2024
Posted by: RonMas80
[This review was collected as part of a promotion.] I love these buds. They sound great and fit perfectly. Music sounds great. I also play pub g mobile and the 3d sound effects are crystal clear
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Controls
on October 25, 2024
Posted by: Gustavo
from Giorgia
Verified Purchase:Yes
The sound is very good but the controls to operate them are not easy
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 25, 2024
Hi Gustavo, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We would love to help you find ways to enhance your experience with your earbuds and truly love your device. We have provided a link to the full device manual that can help you discover not only the touch settings but voice controls as well. We have also shared a link to the Samsung Support Team if you have any questions or experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good purchase.
on October 25, 2024
Posted by: Carlos
from Michigan US
Expertise:Intermediate
Verified Purchase:Yes
Excellent noise cancelation. Battery life is in range with expectations. Light and comfortable to use. Yes after a very long time gets somewhat uncomfortable just as any other. Pass-thru mode and the adaptive mode are a definite plus. The protective case that I got with it is very good looking but then I need to position it very well on the wireless charging station or it won't work.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Out with the old, in with the new
on October 25, 2024
Posted by: JurshMur
[This review was collected as part of a promotion.] The new Galaxybuds 3 Pro are the best that Samsung has put out yet. These stay in your ears better due to the new design. The Galaxy AI integration is neat, and they are comfortable and easy to control.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds 3 pro
on October 25, 2024
Posted by: John Charlton
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Excellent features. Great quality and superb sound.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Best Galaxy buds Ever
on October 25, 2024
Posted by: Rdmac86
[This review was collected as part of a promotion.] I have owned 3 different versions before these and I'm blown away with the fit, sound quality and the voice features with Galaxy AI are incredible
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hi Rdmac86, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro. We are absolutely ecstatic to hear how much you are enjoying the audio quality and new Galaxy AI features of your earbuds. We have provided a link to the full device manual to help you also use features like voice controls to further enhance your experience. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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