Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,219 Reviews)
Open Ratings Snapshot
Rating breakdown 13,219 reviews
5 Stars
9,021
4 Stars
2,150
3 Stars
933
2 Stars
524
1 Star
591
78%of customers recommend this product. 
(
3,496 out of 4,510
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Pretty darn good!
on October 23, 2024
Posted by: StupidNephilim
from Chesterfield, MI
Expertise:Beginner
Verified Purchase:Yes
The sound needs a bit of improvement, in my opinion. However, I absolutely love the adaptive sound. Now I can wear my buds while driving and still hear everything around me. The siren detector is really cool too. They're a bit expensive. I had to use my Samsung Financing to get them.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there StupidNephilim, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are enjoying the use of your earbuds in your car while being able to have the safety of surrounding awareness. We would love to help you troubleshoot the overall audio quality and help you align the settings to your listening preferences. We have provided a link to the full device manual and the Samsung Support Team to help you in this exploration. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
IMPORTANT !
on October 23, 2024
Posted by: Ido zemach
Verified Purchase:Yes
Great build put it disconnects for a couple of seconds a lot in certain situations which is very annoying
Response from Samsung USBy Social Commerce, October 24, 2024
Hi there Ido Zemach, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are overall happy with the usage of your earbuds, and we would love to help you troubleshoot the Bluetooth connection of your earbuds. We have provided a link to an article to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sound is great, quality is not
on October 23, 2024
Posted by: Kerry P
from Kansas City, MO
Expertise:Expert
Verified Purchase:Yes
I had the Buds2 Pro which I truly enjoyed but they did not fit well in my ears despite changing out the tips, so reading reviews and watching videos on these new Buds3 Pro I assumed the quality all around was going to be much better. They are more comfortable, but they don't seem to seal any better and the ANC is actually worse than the older ones and they pop and crack with loud noises, and don't cancel out noise very well in comparison to other ANC devices.
I did change out the tips for more flanged tips that hold better in the ear and seal better, but even with those they don't seem to want to stay in my ears and the ANC doesn't want to drain out sound as well as I would hope
One thing that would be a nice additional feature is the ability to turn on/off the lighting on the ear buds through the app so they can be quick adjusted based on your environment.
Overall really they are still great.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 24, 2024
Hi there Kerry P, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are overall happy with the usage of your new earbuds, and we would love to help you troubleshoot the features that are causing frustration and help you maximize your overall experience. We have provided a link to an article to help you with the overall audio quality, and another to the ANC setting. We have also shared a link to the full device manual to help you with the settings in the Samsung Wearables App regarding the sliding scale for the ANC setting that can be turned up or down in intensity depending upon your surrounding. We have also shared a link to the Samsung Support Team if you would ever like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Pair I Have Had
on October 23, 2024
Posted by: Nathan
from Maysville, Ky.
Expertise:Intermediate
Verified Purchase:Yes
I love these Buds 3 Pro! A wonderful upgrade from the Buds 2 Pro's. It cuts out background noise so much better than the Buds 2 Pro and let's in automatically the things you need or want to hear. Great pair of earbuds. Love the pinch and swipe controls.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Better but not great
on October 23, 2024
Posted by: Jason
Expertise:Expert
Verified Purchase:Yes
The sound and noise cancelation is better but while in my ear, it consistently fall out. I recently had it on a 3 hour flight and it must have fallen out 5 times while I was sleeping. Mostly when my head was leaning to the side. Other than that, it is better than the previous model
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, October 24, 2024
Hi Jason, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you found the new Adaptive Noise Canceling setting to be enjoyable for your usage. We would love to help you with the fit of your earbuds and have provided a link to an article to help you with the placement, and recommend doing a fit test in the Samsung Wearables App as a follow up. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Huge step up from Buds2 Pro
on October 23, 2024
Posted by: Sterling
from Manhattan, KS
Expertise:Intermediate
Verified Purchase:Yes
Best earbuds I've had to date. The bass, treble and mids are so clear. I actually took a phone call while mowing my yard and the person on the other end didn't know it...active noise cancelation rocks. They make my Buds2 Pro look simple.
I wish they didn't have to dupe the air pods design though.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth the upgrade
on October 23, 2024
Posted by: ReignSupreme
[This review was collected as part of a promotion.] Yo, these earphones are lit! I had some probs with the Buds 2 Pro, especially with the left one acting up. But when I made the switch, all those issues disappeared. The sound is way louder now, and there are so many more options to tweak the audio. If you're looking for top-notch earphones, these are the ones, my friend!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Like my Beats better
on October 24, 2024
Posted by: T Harris
from Raeford, NC
Verified Purchase:Yes
They are ok. I have to keep pressing them into my ear. They are not very loud.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 14, 2025
Hey T! Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We appreciate your feedback and noted your concerns about comfort and volume. To maximize your audio experience, having the right fit is crucial. The Galaxy Buds3 Pro comes with various ear tip sizes, and we strongly recommend finding the size that fits your ears perfectly. A secure fit prevents sound leaks and enhances the rich audio quality these earbuds deliver. Try adjusting the earbuds based on the directional markings for left and right, and angle them slightly for optimal microphone positioning. Additionally, the Galaxy Wearable app features an earbud fit test to confirm you have the perfect fit. Remember, these earbuds have significant upgrades over their predecessors, including enhanced drivers for improved sound and Active Noise Cancellation to provide a more immersive listening experience. If you find that the volume could be enhanced, please check your device settings for additional sound customization options. Also, be sure to check and make sure there is no debris and keep your buds up to date with the latest software update. We hope these tips help you enjoy your Galaxy Buds3 Pro even more! If you have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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