Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,219 Reviews)
Rating breakdown 13,219 reviews
5 Stars
9,021
4 Stars
2,150
3 Stars
933
2 Stars
524
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Dashkov
Verified Purchase:Yes
I started using the Samsung Pro's when the first 1 came out and I hadf used that set for close to 3 years and only started having issues with the case no longer charging. However with these one's I can tell just by having used them for a little over a month now they will outlast those one's and hopefully be a good use to me especially at the gym. Would recommend especially for all its high tech features and snug fit!
Written by a customer while visiting Samsung US
Customer Rating
5
These Buds for you!
on October 22, 2024
Posted by: BeeevzBuds
[This review was collected as part of a promotion.] When i first saw the announcement of the Galaxy Buds 3 Pro, I was SUPER EXCITED! I am a huge fan of the stem/blade style earphone and was so glad Samsung decided to use it. It is so great with the touch controls, voice commands, interpreter, ANC, Ambiet mode... these earbuds are just second to none! Absolutely love them! Great job, Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Downgrade Much?
on October 22, 2024
Posted by: Gr8bobmarley
from Brooklyn
Expertise:Expert
This is a major downgrade from buds2 pro. The ergonomics is poor design. Nothing about this is intuitive. Terrible! Absolutely Terrible. My daughter hated it. I hated it. My wife hated. After that we chose to just return it. With much hassle by Samsung.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 23, 2024
Hi there Gr8bobmarley, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you every day, a nd the changes in both the touch settings and hardware design can take some adjustment time. We have some great resources available to assist you in this journey including the full device manual and a range of articles to help you maximize your experience. We hope you have found earbuds that you love using every day. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Eefactor
from Minneapolis
Expertise:Intermediate
Verified Purchase:Yes
I've had every version of of "buds". The Beans and the Original Pro fit did not work for me. Buds Pro 3 is next on the list
Probably just my ear shape, but these do not seat well in my ears for solid noise cancelling. Plus the "clickable stems feel cheap and angularly awkward. The case appears fine, but it too is awkward as a twisting turn is needed to return to bud from your ear to the angle they sit into the case. Sound appears to be fine, but without proper noise cancelling seating, I prefer the Buds pro 2.
Probably just my ear shape, but these do not seat well in my ears for solid noise cancelling. Plus the "clickable stems feel cheap and angularly awkward. The case appears fine, but it too is awkward as a twisting turn is needed to return to bud from your ear to the angle they sit into the case. Sound appears to be fine, but without proper noise cancelling seating, I prefer the Buds pro 2.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Social Commerce, October 23, 2024
Hi there Eefactor, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you with the frustrations you mention experiencing and have the best possible usage of your earbuds. For the fit, we have provided a link to an article to help you with the placement and another link to a video to help you change the ear tips to best align to your ear size. For the ANC setting and audio quality, we have provided a link to the full device manual that will highlight the adjustable ANC setting and how the Samsung Wearables App can be used to turn this feature up and down depending on your preferences and surroundings. We have also shared a link to the Samsung Support Team if you continue to experience any frustrations and would like assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Carlos
from Phoenix AZ
Expertise:Expert
Verified Purchase:Yes
Sound great and they feel really well made battery life is also great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Unknown
Verified Purchase:Yes
Nice sound and fit and really comfortable great value
Written by a customer while visiting Samsung US
Customer Rating
5
Finally Samsung, thank you for the redesign.
on October 23, 2024
Posted by: Jack C
from Orange Park, FL.
Expertise:Expert
Verified Purchase:Yes
These have been far the best ear buds I've purchased. I have had the Samsung Buds but this leap is the best so far, not having to push them in time and time again when working outdoors or in the gym.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Efrain
from California
Expertise:Intermediate
Verified Purchase:Yes
.i though that samsung learned from the previous buds but these buds 3 just as bad i not keeping them they are going back the buds 2 pro are better when it comes to sound if you manage to keep them on as fir the buds 3 pro they just dint stay on and the siund is bad
Response from Samsung USBy Social Commerce, October 23, 2024
Hi there Efrain, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the features of your new earbuds that are causing frustration for you. We have provided a link to an article to help you with the pl acement for a good secure fit, and another to a video to help you change the ear tips to a size that best aligns to your ears. We also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. For the audio quality, we have provided a link to an article to help ensure your device is operating as intended, and another to the full device manual to help you adjust the audio profile settings to best align to your preferences. We have also provided a link to the Samsung Support Team to offer additional assistance if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US