Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,219 Reviews)
Open Ratings Snapshot
Rating breakdown 13,219 reviews
5 Stars
9,021
4 Stars
2,150
3 Stars
933
2 Stars
524
1 Star
591
78%of customers recommend this product. 
(
3,496 out of 4,510
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Lots of pros and one con
on October 20, 2024
Posted by: Keelo
from Atlanta ga
Expertise:Expert
Verified Purchase:Yes
They are good. Only ran into some interference issues when I go to the gym where there's lots of people with wireless headphones on... hopefully it can be fixed. My buds are paired with my s24 ultra
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy Social CommerceNovember 22, 2024
Hi there Keelo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are enjoying the features and overall functionality of your new earbuds. Without knowing your specific gym routine and whether you are carrying your device while moving around, we have provided a link to an article to help you troubleshoot the Bluetooth connection. The standard Bluetooth range is also about 30 feet unobstructed from your device. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
BEST GALAXY BUDS YET! Awesome!!
on October 20, 2024
Posted by: Jrcook7
[This review was collected as part of a promotion.] I use my Galaxy Buds3 Pro on a daily basis. I use them on my daily commute and thoughout the day. I even use them in loud areas of work and the noise cancelation works great. The sound quality is better than any of the Buds I have had yet. I would definitely recommend these for a first pair of earbuds or an upgrade from the Galaxy Buds2 Pro.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice features
on October 21, 2024
Posted by: Aj1710
[This review was collected as part of a promotion.] I got these buds along with my S24 Ultra two weeks ago. The first thing I noticed was the colour silver and there shaped. They have loads of cool features like the ambient sound can adjust to the noise canceling when there's sirens nearby. I really liked this feature, it's super helpful in knowing what's happening around us.
The next thing is the lights. They're really cool and the find app is super handy to find my pods. The sound quality is great for the songs and the youtube video sounds are great. And the shape is really flexible for my ears, so it won't hurt my ears when compared to other buds.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Bad design and issue with ANC.
on October 21, 2024
Posted by: Kee01
from Whittier, CA
Expertise:Intermediate
Verified Purchase:Yes
Bad design per my perspective because I need to flip 180-degree to put it on and put it in into the case. Sorry but I keep dropping it while doing 180-degree turn in my fingertip. And also, while putting on or taking out top clothe, it keeps popping out from my ears and fall on the ground. I may need to go back to old buds pro. Lastly the ANC is not reducing the high pitch noise but amplifying more so it kills my ears every time. Will see how it goes since I've had it for a month now.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social CommerceOctober 22, 2024
Hello Kee01, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day, and we would love to help you maximize your experience with your device. We have provided a link to an article to help you troubleshoot the audio quality, and a link to the full device manual to help you discover the adaptive ANC setting and how you can manually adjust the intensity of the ANC setting in the Samsung Wearables App. The high pitch noise you mention experiencing is often caused by an obstruction to the microphone of your device during placement and usage. We have lastly, provided a link to the Samsung Support Team if you have questions or continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love
on October 21, 2024
Posted by: Mulan27
from Colorado
Expertise:Intermediate
I love them I think these have been the best earbuds I've have owned in a long time
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Comfortable and Great Sound
on October 21, 2024
Posted by: GiveHim6
[This review was collected as part of a promotion.] Upgraded from the Buds Pro to the Buds3 Pro and they are so much more comfortable and have much better sound! Really like the controls and how it's easier to keep from accidentally changing or pausing your music when adjusting your earbud. The Galaxy AI is awesome on these too! Overall great buds!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It looks really pretty
on October 21, 2024
Posted by: Anonymous
from Florida
Verified Purchase:Yes
This is so sleek and better than the one I had before, clarity and the noise canceling is great,
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung buds
on October 21, 2024
Posted by: KenJi
from Orlando, Florida
Expertise:Intermediate
Verified Purchase:Yes
Sometimes I have issue switching from s24 to tablet and to samaung laptop
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy Social CommerceNovember 22, 2024
Hi there KenJi, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with the usage of your new earbuds. We understand how important the seamless transition between devices is to you, and we would be happy to assist you. We have provided links to help you reset your earbuds, and another to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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