Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,216 Reviews)
Open Ratings Snapshot
Rating breakdown 13,216 reviews
5 Stars
9,019
4 Stars
2,150
3 Stars
932
2 Stars
524
1 Star
591
78%of customers recommend this product. 
(
3,496 out of 4,510
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
its good
on October 19, 2024
Posted by: akam
Verified Purchase:Yes
its awesome. bass is good. tewble is good. overall happy with purchase
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It's ok.
on October 19, 2024
Posted by: Logan
from Washington
Expertise:Intermediate
Verified Purchase:Yes
I was expecting more of a generational leap after moving from the Samsung Pro 1st generation to the newest. I'm not a fan of the squeeze or pinch to use the buds I liked the tapping better.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 26, 2024
Hi Logan, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand that changing to a new set of earbuds can take some time to learn all of the new features and capabilities. We would love to help you in this journey, and have provided a link to the full device manual directly. This can help you discover the voice controls you can use if you are finding the pinch to be more difficult than you would prefer. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound
on October 19, 2024
Posted by: Kiran999
[This review was collected as part of a promotion.] Amazing sounds Their improved fit, dual speaker acoustics, and customizable sound make for many satisfying listening and gaming sessions.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
These headphones are a no brainer.
on October 19, 2024
Posted by: Ryan
from West Virginia
Expertise:Intermediate
Verified Purchase:Yes
Best bluetooth headphones i know of. They sound fantastic, have long range, and stay in my ears all day AND all night.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the hype
on October 19, 2024
Posted by: Zion0205
Expertise:Intermediate
I've had these since they released and I wish I would have stayed with my galaxy buds pro. First thing is they don't stay secured in your ear if you're lifting weights or any type of moderate intensity workouts. Second the controls on the actual buds are terrible. It basically impossible to control the volume without your watch or phone. Lastly getting the buds back into the case is a pain. You have to get it just right to swat back into the case. Sound is good, noise canceling not so much. I wouldn't make the "upgrade" save your money.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 21, 2024
Hey there Zion0205, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to hep you have the best experience possible with your earbuds and troubleshoot any frustration you may be experiencing. We have provided links to an article to help you with the placement, and another to a video to help you change the ear tips to best size for your ears. We have also shared a link to the full device manual to help you with the touch settings, and the new ways to use your voice to control your earbuds. We also recommend exploring the ANC setting that can be turned up and down with a sliding scale to your preferences for different environments. We have lastly shared a link to the Samsung Support Team if these experiences continue or you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung All the Way!
on October 20, 2024
Posted by: Samsungalltheway
[This review was collected as part of a promotion.] I use the samsung buds in every application. The Ai features are incredible and improve productivity. The buds have amazing noise cancelation and battery life.
I vote samsung for any device and will soon have a samsung fulfilled smart home!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
New User
on October 20, 2024
Posted by: SIMON
from Texas
Expertise:Beginner
Verified Purchase:Yes
The fit is not quite the best. There is always a high pitch when I try to adjust them in my ear. Although the do last 6 hours of continuous run which is ok.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 21, 2024
Hello Simon, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day for a variety of reasons. We have provided a link to an article to help you troubleshoot the fit, and recommend doing a fit test with your earbuds in the Samsung Wearables App. We also recommend ensuring the microphone of your earbuds are not covered during placement and adjustment as this can cause the feedback you mention experiencing. We have also shared a link to an article to offer additional troubleshooting for the audio quality of your device. Lastly, we have provided a link to the Samsung Support Team if you continue to experience frustrations or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Lighter buds with stylish lights
on October 20, 2024
Posted by: Mahe2310
[This review was collected as part of a promotion.] I been using these buds from past 1 month ,very nice first i cant feel it i am wearing them such light weight they are ,lights on the buds are unexpected i like them soo much sound is also unexpected very nice i feel i am in home theatre
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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