Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,157 Reviews)
Rating breakdown 13,157 reviews
5 Stars
8,977
4 Stars
2,137
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
These little guys sound amazing
on October 14, 2024
Posted by: gtqphoto
[This review was collected as part of a promotion.] The Galaxy Buds3 Pro sound so incredible, they fit well too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The sound is excellent.
on October 14, 2024
Posted by: Buds3Love
[This review was collected as part of a promotion.] I love the sound; it's excellent! When you put them on they cancel out the sound, they work very well! The only thing I didn't like was that when I went to change the ear pads, they broke, and it was very difficult to change them.
Value
4
Response from Samsung USBy Social Commerce, November 27, 2024
Hey there Buds3Love, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are thrilled to hear you are so in love with the listening experience you are having with your new device. We have provided a link to a video to help you change the ear tips with ease. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Sound, Amazing Features!
on October 14, 2024
Posted by: SAMSUNGFANBoy
[This review was collected as part of a promotion.] I have been a fan of samsung products ever since they released their first galaxy glide smartphone. I have a full ecosystem which includes a QLED TV, soundbar, laptop, tablet, phone, and now my Galaxy Bud 3 Pros. I love the galaxy Bud line of earphones but was extremely disappointed when I had to return my galaxy bud pros due to having an allergic reaction to the earbud material. I have been using the Galaxy Bud 2's ever since and was excited when the Pro 3 was announced. The fit on the earbud is perfect as it does not fall out of my ear. The sound quality is second to none and the features are simply amazing. I love the way the automatic Ambient sound automatically increases the noise cancelation when I am around loud noises. The voice recognition works well too when my hands are wet, and don't wanna touch my earbuds. I am so glad that I took advantage of the trade in offer and pre order credit. I would recommend these earbuds to anyone., especially Samsung Galaxy line phone owners. I have paired them to my TV so I don't wake my family at night and even to my Quest 3 for truly immersive VR sound. Get some, you won't regret it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome buds
on October 14, 2024
Posted by: Lovebuds3
[This review was collected as part of a promotion.] Newest buds are the best version, awesome sound, comfortable easy to sync to your device
Value
5
Written by a customer while visiting Samsung US
Posted by: marios
from miami
Expertise:Expert
Verified Purchase:Yes
amazing quality sound and fitment
better than the previous generations,everything is perfect except than controls isnt so easy to control the volume up&down and change songs,
better than the previous generations,everything is perfect except than controls isnt so easy to control the volume up&down and change songs,
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste the money.
on October 14, 2024
Posted by: Disappointed D
I bought them a month ago and I have to send them back- a defect they to not remain connected to my Samsung phone.
Response from Samsung USBy Social Commerce, October 16, 2024
Hey there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a reliable connection between your earbuds and your device are to you every day. We have some great resources available, linked below, that assist our customers with this experience at their convenience. We hope you receive your earbuds back soon, and have provided a link to the Samsung Support Team if you would like to see about an update to your repair process. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Saddle Brook, NJ
Expertise:Intermediate
Verified Purchase:Yes
These headphones are not easy for me to mute, skip forward and backward songs. With the previous model I only had to touch the headphones with one finger and that was it. Now I have to do it with two fingers. I must and hope to get used to it soon.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 27, 2024
Hey there Enrique Cornejo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy toh ear you are overall pleased with the daily use of your new earbuds. We would love to help you with the touch settings, and we have provided a link to the full device manual to assist in this endeavor. The manual will also highlight the ways you can use voice controls to help you. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: A T Q
from Las Vegas, NV
Expertise:Expert
Verified Purchase:Yes
Very good sound, but the ANC is not that good! Also the battery doesn't last as expected. The earbud insert is not that comfortable and the fit is not as good as it should. The sound is pretty good but there's more CONs that PROs. The Case its pretty and that's about it. I choose to get the white ones because the seams are not as obvious like the silver ones. It came with a case but, if you need to pair to another device you will need to remove from the case because they didn't think all the way through. The button to pair is no accessible with the case on. Like I mentioned the fit is not the best and the rubber inserts are kind of hard so is not that comfortable and doesn't seal the ear canal the way it should. That's also why the ANC is not as good like the previous version (2pro). I will be afraid of exercise with them and lose them.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 16, 2024
Hey there A T Q, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you and our goal is to help our customers resolve any frustrations and maximize their experience with their chosen device. We have provided links to articles to help you with the fit and ANC settings. We also recommend using the Samsung Wearables App and sliding scale with the updated ANC feature to turn up the intensity to your preference. We have also provided a link to the full device manual to help with this feature, and to the Samsung Support Team if you would like one on one assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US