Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,148 Reviews)
Rating breakdown 13,148 reviews
5 Stars
8,971
4 Stars
2,134
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Jose
Verified Purchase:Yes
Excelente sonido, super comodos y con un estilo muy elegante.
Written by a customer while visiting Samsung US
Posted by: Carolina Segovia
from South Carolina
Expertise:Expert
Verified Purchase:Yes
I love it, I'm very satisfied with this product, thanks
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jax Jackson
from Gouverneur, NY
Expertise:Intermediate
Verified Purchase:Yes
Great upgrade through the trade in program. The new form factor is more comfortable and stay in a lot easier. I love the new features and capabilities of these buds. Being able to adjust the volume, stop and play music, and the auto sound pass through when your voice is detected are welcomed additions to the great sound these put out.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
HW Failure after 7 days torture to get replacement
on October 12, 2024
Posted by: Anonymous
from New York, NY
Expertise:Expert
Verified Purchase:Yes
Device work for only 7 days after arriving and after that the left-side bud stopped working and only hisses a low sound indicated the speaker is broken. Seems like a manufacturing defect. Have spent 1h20min on their call center only to be rerouted 5 times, 4 of them back to the very beginning of the same queue, another to Samsung Home Appliances... Sincerely, feels like I am being tortured for my loyalty to Samsung. Still couldn't get help, any decent support... And the Buds3 are unusable.
At this point don't know what is worse, the hardware for failing after 1 week or Samsung Care for torturing for hours asking me to repeat the order #, my name, my address and going in a infinite loop that only Bill Murray can understand... I am in Samsung Groundhog day.
I am looking at my Samsung Ultra, my watch, the 3 buds from past editions and now wondering if put this all in a box and send it to KS Choi with a note.
At this point don't know what is worse, the hardware for failing after 1 week or Samsung Care for torturing for hours asking me to repeat the order #, my name, my address and going in a infinite loop that only Bill Murray can understand... I am in Samsung Groundhog day.
I am looking at my Samsung Ultra, my watch, the 3 buds from past editions and now wondering if put this all in a box and send it to KS Choi with a note.
No, I would not recommend this to a friend.
Features
1
Value
1
Response from Samsung USBy Social Commerce, October 15, 2024
Hello Bill Murray, thank you for sharing your experience with your new Samsung Galaxy Buds3 Pro with us. We understand how important your devices are to you and wanting a superior experience as a customer. If you are near a Samsung Experience Store we do have technicians on site who can take a look at your device and help you resolve this experience. You can make an appointment for this service online and come to see us at your convenience. You can also reach out to our partners at UBreakIFix locations to see what availability they may also have to assist you in this matter. We appreciate you being a loyal Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound quality
on October 12, 2024
Posted by: Lovegalaxy14
[This review was collected as part of a promotion.] Galaxy buds 3 pro is very impressive with quality of sound and voice controls. But lacking with manual controls not as easy as other versions. But overall I am very satisfied
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great earbuds!
on October 12, 2024
Posted by: metalXcore
[This review was collected as part of a promotion.] Use these while cleaning, working out, relaxing and listening to music. Sound is good, I would give 8/10 with noise cancellation on, however it sounds terrible to me with ambient sound on. Unfortunately the battery does not last as long as what I'd prefer with noise cancellation on- generally 3 to 4 hours. Lastly, the ear buds do get warm with prolonged use.
Value
4
Response from Samsung USBy Social Commerce, November 29, 2024
Hey there MetalXcore, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We love hearing you are enjoying the ability to use your new earbuds for range of daily activities. We understand how important the battery life can be for this purpose, and we have provided a link to an article to help you with the battery of your earbuds. We have also provided a link to the Samsung Support Team if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Michael M
from Columbia SC
Expertise:Expert
Verified Purchase:Yes
The best headset "buds" I have ever owned. Completely made up for the Galaxy Buds Pro 2 that would not stay in my ears if my life depended on it. The only downside is that I had to waste 6 months with the Buds Pro 2 before I could trade in and get a functional pair and had to pay extra to do it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy
on October 12, 2024
Posted by: Caltoo
[This review was collected as part of a promotion.] I recently got the Galaxy Buds 3 Pro, and I couldn’t be more impressed. The sound quality is exceptional, with crisp highs and deep, rich bass that really brings my music to life. One of the standout features for me is the galaxy AI noise canceling—it works incredibly well, blocking out distractions whether I’m at work or commuting. It adjusts to my environment effortlessly, making everything from phone calls to listening to podcasts a smooth experience. The fit is comfortable, even for extended use, and the battery life keeps up with my day-to-day activities. If you’re looking for a premium, immersive listening experience, the Galaxy Buds 3 Pro are a fantastic choice.
Value
5
Written by a customer while visiting Samsung US