Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,148 Reviews)
Rating breakdown 13,148 reviews
5 Stars
8,971
4 Stars
2,134
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Yassel
from Miami FL
Expertise:Expert
Verified Purchase:Yes
the best, perfect, is amazing... I can't believe...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product shocked me.
on October 12, 2024
Posted by: Katz401
[This review was collected as part of a promotion.] We have a loud household right now. Our 2 Border Collies & a Siberian Husky that live to bark frequently at the wind, so my husband turns the tv up so it's louder than they are. So it gets loud here.
I have had many wireless ear buds and wired ear buds in my day. I bought the new Galaxy Buds 3 Pro.
We have our window air conditioner, fan, & TV going at the same time. I didn't want to disturb anyone so I decided to I put on my ear buds and listen to TV on my phone. I put the left on first, sound was great, then I put on my right one and all of a sudden every sound in the background totally disappeared except my program on my phone. I didn't have the sound on my phone loud at all. I've never experienced this before so, just for starters, I thought that my air conditioner died on me. I went to our window air conditioner to see what's wrong with it. The lights were on but there was no sound. It was weird so I removed one ear bud and of course, the air conditioner was still on and still loud. I was flabbergasted at the fact that these ear buds canceled out all outside sound. I mean I heard nothing, even with the sound off. It was terrific. I could finally get some peace from all the other noises in my home. It was such a Blessing. I'm thinking of buying another pair. These ear buds are the best & the sound quality was terrific! It was better than any other ear buds and ear phones that I've ve ever had. I just love them. Thank you Samsung for your great work. You are the best!!
I have had many wireless ear buds and wired ear buds in my day. I bought the new Galaxy Buds 3 Pro.
We have our window air conditioner, fan, & TV going at the same time. I didn't want to disturb anyone so I decided to I put on my ear buds and listen to TV on my phone. I put the left on first, sound was great, then I put on my right one and all of a sudden every sound in the background totally disappeared except my program on my phone. I didn't have the sound on my phone loud at all. I've never experienced this before so, just for starters, I thought that my air conditioner died on me. I went to our window air conditioner to see what's wrong with it. The lights were on but there was no sound. It was weird so I removed one ear bud and of course, the air conditioner was still on and still loud. I was flabbergasted at the fact that these ear buds canceled out all outside sound. I mean I heard nothing, even with the sound off. It was terrific. I could finally get some peace from all the other noises in my home. It was such a Blessing. I'm thinking of buying another pair. These ear buds are the best & the sound quality was terrific! It was better than any other ear buds and ear phones that I've ve ever had. I just love them. Thank you Samsung for your great work. You are the best!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Awful
on October 12, 2024
Posted by: Vladimir
from Brooklyn NY
Expertise:Intermediate
I really hate this headphones. Buds2 pro was much better.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 15, 2024
Hey Vladimir, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is when you have a brand new device that is not aligning to your expectations. Without knowing the specific experiences that are causing frustration for you with your earbuds, we have provided links to the full manual for your earbuds to help you familiarize yourself with the full functionality, and to the Samsung Support Team. These experts can work with you one on one to troubleshoot any experience and answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great earbuds for outdoor and office
on October 12, 2024
Posted by: Bkay105
[This review was collected as part of a promotion.] I have been enjoying the pair of earbuds. I use it both indoor and outdoor. The adaptive ambient sound allows me to listen to music and audio while still able to hear the surrounding and other people in background. While I'm outside, I use it to listen to music and still hear and be aware of surroundings like traffic.
I gave four stars cuz I feel like Samsung could improve the adaptive sound option when it hears me talking, the sound is lowered. To explain, I wish AI feature somehow can detect if I'm singing or humming to the song and doesn't lower the volume. (So I can sing along and enjoy the music even more)
Value
4
Response from Samsung USBy Social Commerce, November 29, 2024
Hi there Bkay105, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so happy toh ear you are enjoying the usage of your new earbuds for both indoor and outdoor activities. If you are looking for times where you can sing along or hum with your earbuds, we recommend using the Samsung Wearables App to disable the conversational awareness setting that is turning the volume down and enabling Ambient Sound. We have provided a link to the full device manual to help you with all of the capabilities. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: NICO
from NEW YORK
Expertise:Intermediate
Verified Purchase:Yes
Uncomfortable TO USE, was better my prior buds and I have to return them on exchange of buds 3 pro.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, October 15, 2024
Hi Nico, thank youf or your feedback on your Samsung Galaxy Buds3 Pro. We know your earbuds are valuable to you every day with for a range of daily activities. We would love to help you troubleshoot any aspect of your device that is causing frustration for you, and have provided links to an article to help you with a comfortable fit, and another link to the full device manual to help you align the settings to your wants and needs. We have lastly shared a link to the Samsung Support Team to offer additional assistance if these frustrations continue. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Guardians of the Galaxy
from Lansdowne, Pa
Expertise:Expert
Verified Purchase:Yes
Great buds, great sounds, voice control is cool. Not a great fit for my ears. Other then that great buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy Social Commerce, November 29, 2024
Hi there Guardians of the Galaxy, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are so pleased with the use of these earbuds, and we would be ecstatic to help you with the fit to have the best possible experience. We have provided a link to an article that highlights the ideal placement of your earbuds, and recommend using the Samsung Wearables App as a follow up with a fit test. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Jane B
Expertise:Expert
Verified Purchase:Yes
I purchased this product to try with the purchase of my new phone. Instructions for set up and use are clear. This style of ear piece differs from previous products I have used so it took some time to get familiar with the product to operate with ease. Selecting the correct bud cover took several trials with the three different sizes. I believe if the directions on how and where to specifically position the bud in the ear were more descriptive, it would make the adaptation to the product more seamless. Using each bud to answer/end calls and adjust volume is not the simplest to use but I am learning. The charging case is a bonus and easy to transport. The most outstanding feature of this product is the noise canceling feature! The person I am on the phone with does not hear any background sounds! I tested this feature next to a loud chiming clock while speaking on the phone and they could not hear any sound. Amazing! I highly recommend this product for what it does if it is a good fit for the buyer's ear. (Note this review is provided after using product for 3 weeks. I look forward to continuing to use all the features more quickly.)
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 29, 2024
Hi there Jane B, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We absolutely love hearing you are enjoying all of the great enhancements to these earbuds during usage. We would love to help you with the fit and have provided a link to an article that does highlight the placement and fitment as you requested. We also recommend using the Samsung Wearables App to perform a fit test at your convenience. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Alik S
from Brooklyn NY
Expertise:Intermediate
Verified Purchase:Yes
Poor quality, glitches in operation((( The previous ones were much better.
No, I would not recommend this to a friend.
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, October 15, 2024
Hey there Alik S, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We know how frustrating it can be when your device is not operating as intended or expected. Without knowing what features or settings are causing frustration, we have provided a link to the full device manual to help you with the features. We have also provided a link to the Samsung Support Team to offer additional assistance to ensure your device operates as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
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Samsung Community
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Written by a customer while visiting Samsung US