Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(12,925 Reviews)
Rating breakdown 12,925 reviews
5 Stars
8,813
4 Stars
2,093
3 Stars
913
2 Stars
519
1 Star
587
78%of customers recommend this product.
(
3,494 out of
4,504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Great sounds
on July 3, 2025
Posted by: 2mart2
[This review was collected as part of a promotion.] These Galaxy are amazing both their audio quality and their design, the Galaxy AI has been very helpful to me, especially in translation.
Value
5
Response from Samsung USBy R&R Team, July 3, 2025
Thank you for your review of the Galaxy Buds3 Pro! We're so happy to see that you love their audio quality and design. It's great that the Galaxy AI has been helpful for you, especially with translations. We're glad to see that you appreciate the real-time conversations in different languages! With the Interpreter app, you can enjoy continuous in-person conversations or lectures and receive quick translations directly through your buds. Plus, the text transcript that accompanies the translation makes it even easier to follow along. If you ever need any assistance or have any questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jesse
Verified Purchase:Yes
The ear buds keep failing out my ears. No return package provided.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, July 3, 2025
Hi Jesse! Thank you for your review of the Galaxy Buds3 Pro. We want to make sure you're getting the best experience with your buds. Choosing the right size ear tips is key. With the variety of sizes available, the snug fit minimizes sound leakage and maximizes audio quality. When inserting the earbuds, don’t forget to check for the directional markings—"L" for the left and "R" for the right. Make sure the letters are facing you as you insert them, and angle them slightly so that the microphone points towards your mouth for optimal clarity. Also, consider using the earbud fit test available in the Galaxy Wearable app if you haven't already. It can help ensure you're getting the perfect fit. If you have any further questions or need assistance, feel free to reach out. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
360 Studio sound
on July 5, 2025
Posted by: BABYDEE
Perfection at its best EXCELLENT JOB IN MASTERING DINAMIC SOUND
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Android earbuds
on July 5, 2025
Posted by: SamsungOverApple
[This review was collected as part of a promotion.] Connect seamlessly to my samsung phone. Good battery life and decent noise canceling features. Fit could be better
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok. But there are some issues.
on July 7, 2025
Posted by: Leedleleedlelee
[This review was collected as part of a promotion.] The main issue I've seen is with the eartips. Luckily for me I haven't faced it yet. Battery is almost an hr less than advertised. Charging is a bit iffy, with one of the buds occasionally not getting a charge connection. Sound is good but is definitely more consumer tuned with a v shape signature compared to the more Harman based one previously. Be careful with the silver one though. The paint can chip off if you don't place it into your case gently. The Galaxy Ai feature in the earbuds still is in the beginning stage but I do find adaptive eq to be a nice addition.
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro. We’re glad to see you’re enjoying the sound, but we hate to learn about the charging concerns and the battery life being less than expected. To help with the charging, it’s a good idea to check for any debris in the charging contacts of both the earbuds and the case. Sometimes a little bit of dust can make a big difference. Regarding the battery life, we understand how important it is for them to last when you need them. We recommend making a couple of adjustments to help conserve battery power. Make sure to keep the earbuds in the charging case with the lid closed when you’re not using them. Additionally, you can adjust your notification settings in the Galaxy Wearable app on your connected phone or in the Galaxy Buds app if you’re using iOS. These small changes can significantly enhance your experience. We hope these tips help you get the most out of your Galaxy Buds3 Pro. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Oliver M
from Carlsbad Nm
Expertise:Expert
Verified Purchase:Yes
Hi, I received this product, a month ago and I have used it daily, checking all the specifications. So far, quality is good. Particularly now that I have the complete samsung ecosystem.
Now, Why only 2 stars? I have noticed, Both buds are in 100% but after 4 hours playback it then gets lowbattery to 15%. As what I know it should have a 6 hour span and I am not even using noise cancellation.
It's really annoying that sometimes I get interrupted listening just because it goes low battery pretty fast. I do understand this is brand new.
My question, is there a way that I can swap my buds for another one? Just to check if there is a difference.
I hope you guys understand.
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
It's great to hear from you, Oliver. Thank you for sharing your experience with the Galaxy Buds3 Pro! We’re glad to see you’re enjoying the quality and that they fit well within your Samsung ecosystem. We noted your concern about battery life. The Galaxy Buds3 Pro can provide up to 26 hours of playtime per charge, extending to 30 hours with a fully charged case. To help conserve battery power, please keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app or the Galaxy Buds app on iOS to minimize drain. We hope these tips enhance your experience. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Great sound very uncomfortable
on July 7, 2025
Posted by: Blackheart0
from North Carolina
Expertise:Intermediate
I love samsung products. But these earbuds have got to be the best sounding but most uncomfortable ear buds I have ever owned. Wish I could return them but I've had them to long. Was hoping it was just me. But no the just hurt.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
4
Response from Samsung USBy R&R Team, July 7, 2025
Thanks for reaching out with your review on the Galaxy Buds3 Pro. It's great to see that you think that these buds are the best sounding buds you've ever had. We understand that comfort is essential for an enjoyable listening experience. We encourage you to check out the link attached for instructions on achieving the best fit for your earbuds. We hope this information enhances your experience! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear)
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Written by a customer while visiting Samsung US
Customer Rating
1
Case stop charging
on July 7, 2025
Posted by: Tonynyc
[This review was collected as part of a promotion.] I had these headphones for a little over a month and the case suddenly stop charging.
Value
1
Response from Samsung USBy R&R Team, July 8, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Tony. We really appreciate your feedback and want to ensure that you have a great experience going forward. We hate to see that your buds stopped charging suddenly. To help resolve this, please make sure you are using an approved charger, including the included USB cable and a Samsung-approved wall adapter. Also, check that the earbuds are properly positioned in the charging case and inspect the charging contacts for any debris. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to have difficulties after trying these steps, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US