Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,146 Reviews)
Open Ratings Snapshot
Rating breakdown 13,146 reviews
5 Stars
8,970
4 Stars
2,133
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product. 
(
3,496 out of 4,510
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Great with the right eartips
on October 11, 2024
Posted by: Maxim
from Brooklyn NY
Expertise:Expert
Verified Purchase:Yes
Great earbuds, if you can fit them well in your ears. Stock eartips not good at all. I was thinking about sending those buds back to Samsung, but decided to try different eartips, and when your buds fully seal in your ears, you get a great sound. Already bought 3rd party eartips, will update once they come.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 14, 2024
Hi Maxim, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you and the immersive listening experience that only comes with the ideal fit with your buds. We have provided links to articles to help you with the placement of your earbuds and also changing the ear tips to one of the additional sizes included with your device. We have also shared a link to the Samsung Support Team if you would ever like assistance with any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fabulous.
on October 11, 2024
Posted by: Mike Poll
from Vancouver WA
Expertise:Intermediate
Verified Purchase:Yes
Works amazing. I totally satisfied. Great design and perfect sounds.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They're pretty okay.
on October 11, 2024
Posted by: Drew
from Virginia
Expertise:Expert
Verified Purchase:Yes
They're ok, not much difference sound quality from the buds2pro. I miss the "buds" profile but steams are not terrible. When putting one in at a time I get loud squeal from the outside mic picking up outward audio. Hope they can fix this in an update, but over all just ok.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 15, 2024
Hi Drew, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you, and are pleased to hear you are having an overall positive experience. We have provided a link to an article to help you with the audio quality, and recommend ensuring the microphone of your earbuds is unobstructed to avoid the feedback. We have also provided a link to the Samsung SUpport Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds 3 pro review
on October 11, 2024
Posted by: Andy
from Milwaukee
Verified Purchase:Yes
Works great. Good sound. Good features. I like them more than my Buds 2 pro
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love it! I am really happy with my new earpads!
on October 11, 2024
Posted by: Ann A
Verified Purchase:Yes
I like the lights and the quality recommended to everyone
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
noise cancelation
on October 11, 2024
Posted by: alex
Verified Purchase:Yes
a lot of distortion when in loud high pitch enviornments when in noise cancelation mode.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, October 15, 2024
Hey Alex, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have provided links to a few articles to help you with the audio quality, and another to the full device manual for all of the ANC options available for your device. We have lastly shared a lihnk to the Samsung Support Team if this experience continues and you would like additional assistance with your device. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Tune Out The World Noise, Seriously!!!
on October 11, 2024
Posted by: Oregon Bladez
from Southern Oregon Coast
Expertise:Expert
Verified Purchase:Yes
Put a Galaxy Buds3 Pro in each ear and tune out the rest of the world, seriously, these shut out everything. The noise canceling can turn off when you start talking and then when you finish your conversation, shaaawoop, nothing but sweet sweet music. The sound quality is like being at a concert, crisp, clean, clear and deep bass, you can almost feel the bass tones.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Design is terrible, sound incredible-not wearable
on October 11, 2024
Posted by: XXXX
from Montana
Expertise:Expert
Verified Purchase:Yes
Sound is amazing! The fit is terrible. No matter which ear bud cover I used they did not fit well. They hurt the ears, not snug, everytime you use the controls they come out due to having to pull/touch the stem. The older full inside the ear with tap controls fit waaay better! Disappointed and don't understand the trend. They look cool but function is terrible. I am selling mine after wearing once.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 15, 2024
Hi there XXXX, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are thrilled to hear you are pleased with the audio quality of your earbuds and we would love to help you with the fit to maximize your daily experience with your device. We haev provided a link to an article to help you with the placement, and another link to a video to help you change the tips to one of the additional sizes included with your device. We also recommend performing a fit test with your device while you are connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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