Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,143 Reviews)
Rating breakdown 13,143 reviews
5 Stars
8,968
4 Stars
2,132
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Superb Software and Hardware
on October 10, 2024
Posted by: 0x8500
[This review was collected as part of a promotion.] The new design fits comfortably in my ears without inducing any itching or irritation compared to the Buds2 Pro, the accompanied ANC is far better than the previous generation, the high end codec is a welcome addition, and overall experience is second to none in my opinion.
Value
5
Written by a customer while visiting Samsung US
Posted by: Isaiah
Expertise:Intermediate
Verified Purchase:Yes
The earbuds themselves are great, good acn, and the ambient sound makes it feel as if the earbuds are just not there, however as most people say the fit is a hit or miss, it's both for me, the earbuds fit perfectly on my left ear, however it doesn't fit quite well on my right ear, whenever I sleepcwith them on I always wake up at around the same time to my right earbud somewhere on my bed. But besides fit, it's pretty good.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: EMAN
Verified Purchase:Yes
Perfect in almost every way. They just don't stay in my ear. Verry well the pro 2 did better.
Written by a customer while visiting Samsung US
Posted by: JayP
Expertise:Intermediate
Verified Purchase:Yes
A little hard to sink with new samsung watch. I will try and figure out later
I would recommend this to a friend!
Response from Samsung USBy Social Commerce, October 14, 2024
Hi there JayP, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are always happy to assist our customers with any frustration that is occuring with their device and help you have the best experience possible. We have provided a link to an article to help you troubleshoot the Bluetooth connection of your earbuds. We have also shared a link to the Samsung Support Team if this matter continues or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Customer Rating
5
Doesn't hurt my ears.
on October 10, 2024
Posted by: TrekDomane23
[This review was collected as part of a promotion.] I am a cyclists and also work out. The Galaxy AI is very handy when I'm in the middle of my session.
I can also have ambience sound on when riding on streets. Keeping me safe. Plus noise canceling when home listening to my music.
Value
5
Written by a customer while visiting Samsung US
Posted by: Rob_Wm
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
This is by far the best earbuds from Samsung. The sound is great, the fit is organic and the look is chic!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rg619
from San diego, CA
Expertise:Intermediate
Verified Purchase:Yes
Sounds is good, price is okay, fit needs to be improved.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Social Commerce, October 14, 2024
Hi there Rg619, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit of your earbuds are to you and we would love to help you troubleshoot this matter and experience the full functionality of your device. We have provided a link to an article to help you with the placement and a video to help you change the ear tips to the size that best aligns to your ears. We also recommend performing a fit test with your earbuds while you are connected to the Samsung Wearables App. We have lastly, provided a link to the Samsung Support Team if you continue to experience this frustration or have any questions about your Samsung products.Thank you for being a Samsung customer.-Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Customer Rating
1
They don't even work half the time
on October 10, 2024
Posted by: Luis
from Honolulu
Expertise:Intermediate
I purchased my Samsung Buds Pro 3 at launch. So I have been using them for many months. I use my ear buds not just for working out but doing chores around the house. I love the Buds Pro 2 and was extremely excited for the predecessor. The only redeeming thing these Buds have to offer is their noise canceling. It's probably the best I'm the business! But the sound quality is the same as the Buds Pro 2.
The biggest factor for me giving these a 1 star review is the fact that the right ear bud is never charged. I have to sit and adjust it for several minutes to make sure it is sitting perfectly in its slot within the case or else it stops charging. There have been so many times I've left the ear Buds in the case charging and I'll open the case to use my Buds and the Case will be at 100%, the left earbud will be at 100%, and the right ear bud will be at 45%. I have contacted support and they just tell me to take them some where that isn't close by to have them looked at. I wish I had returned them sooner. Also, they die really fast. You might be lucky to get 2 hours.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 14, 2024
Hi there Luis, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you and wanting the confidence that they will be charged and ready when you are. We have provided a link to the Samsung Support Team to offer assistance with troubleshooting and resolving this experience with the battery of your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US