Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,103 Reviews)
Rating breakdown 14,103 reviews
5 Stars
9,652
4 Stars
2,310
3 Stars
993
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Fletch
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
In the few weeks ive had them i have already had to take them to the repair shop because the case wouldn't charge and one of the tips have ripped and i almost never hot the plastic off the ear bud to put another one on. Id just assume have my money back at this point.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 11, 2024
Hi Fletch, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it must be to have a brand new device that is not operating as expected. We have provided a link to a video to help you change the tips with ease, and another link to the Samsung Support Team. These experts can work with you one on one through chat to review the options available to you for a resolution. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Ron C
from Yonkers,NY
Verified Purchase:Yes
I'm loving my new earbuds . It fits nice & sounds
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Toast
Verified Purchase:Yes
Great sound, great compatibility. Slips out of ears during activities.
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro! We’re thrilled that you appreciate the excellent sound quality and compatibility. At Samsung, our goal is to provide an immersive audio experience, and we’re glad these features resonate with you. We understand your concern about the earbuds slipping out during activities. To ensure the best fit and comfort while using the Galaxy Buds3 Pro, we recommend trying the different sizes of ear tips included in the box. Finding the right fit can significantly enhance stability during movement. Additionally, you might consider adjusting the fit using the Fit Test available in the Galaxy Wearable app. This feature can help determine if you're using the correct ear tips for optimal performance and comfort. We hope that these tips help enhance your listening experience. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on October 7, 2024
Posted by: Fetz420
Expertise:Expert
These are superior to the 2 pros in every way. And now I can wear them all day without discomfort. They seal much better. The sound is amazing!! Only gripe us not over loud. The controls are nice. Phone calls are better. The anc is on a whole new level. Yes, a little pricey. But take care of them and they will pay off.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Fit. Needs Additional Ear Tip Options
on October 7, 2024
Posted by: JohnnyD
I cannot accurately review the sound or ANC features because I cannot get a good fit with ANY of the supplied ear tips. I have been trying for 4 months to no avail. To Samsung Support: PLEASE DO NOT send me the stock response about "articles" and FAQs dealing with ear placement and fit. You need ADDITIONAL sized tips. Period. Read the reviews on this site. I am NOT the only one with this issue.
Response from Samsung USBy Social Commerce, October 11, 2024
Hello JohnnyD, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. Our goal is to help our customers resolve any matter that is causing frustration with their chosen device. We have provided a link below for you to the Samsung Support Team to see what options our experts have available to assist you with the fit of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect fit finally
on October 7, 2024
Posted by: Mojo
from Tuscaloosa, AL
Expertise:Expert
I've had the 2s, pro 2s and these are THE BEST FIT YET. All other ones slowly slip as the day goes on. These stay put and I keep pushing them in thinking they are coming out, it's just a habit. I would recommend these to anyone. Good deal with the trade-in. I haven't gotten the case yet, but so far so good!!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing sound quality. Not the best fit.
on October 7, 2024
Posted by: MagicalKorok
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy Buds3 Pro for a few weeks now, and I'm blown away by their sound quality. The audio is crisp, clear, and incredibly immersive. The bass is deep and punchy without overwhelming the mids and highs. Whether I'm listening to music, watching movies, or playing games, the Buds3 Pro deliver a truly amazing experience.
Comfort-wise, these earbuds are a dream. They fit snugly in my ears without feeling too tight or uncomfortable. I've worn them for hours at a time without any irritation. The Galaxy AI feature that adapts the sound to your fit is a nice touch, ensuring that you get the best possible listening experience.
Unfortunately, that's where the good news ends. While the Buds3 Pro sound fantastic and are incredibly comfortable, they just don't fit my ears quite as well as I'd like. I've tried adjusting the ear tips and using the included wing tips, but I still find that they occasionally slip out, especially when I'm moving around.
Overall, the Samsung Galaxy Buds3 Pro are a great pair of earbuds with exceptional sound quality and comfort. If you can get a good seal in your ears, you'll be in for a treat. However, if you have trouble getting a secure fit, you might want to consider other options.
Comfort-wise, these earbuds are a dream. They fit snugly in my ears without feeling too tight or uncomfortable. I've worn them for hours at a time without any irritation. The Galaxy AI feature that adapts the sound to your fit is a nice touch, ensuring that you get the best possible listening experience.
Unfortunately, that's where the good news ends. While the Buds3 Pro sound fantastic and are incredibly comfortable, they just don't fit my ears quite as well as I'd like. I've tried adjusting the ear tips and using the included wing tips, but I still find that they occasionally slip out, especially when I'm moving around.
Overall, the Samsung Galaxy Buds3 Pro are a great pair of earbuds with exceptional sound quality and comfort. If you can get a good seal in your ears, you'll be in for a treat. However, if you have trouble getting a secure fit, you might want to consider other options.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable
on October 7, 2024
Posted by: Omnivore222
from Atlanta, GA
Expertise:Expert
Had these for a while and love them. I use then daily and listen to a wide variety of music. The sound is excellent and they are very comfortable. If I lost them tomorrow I'd buy another set.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US