Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,143 Reviews)
Rating breakdown 13,143 reviews
5 Stars
8,968
4 Stars
2,132
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: MaBuds
from Ky
Expertise:Expert
Verified Purchase:Yes
These are the best ear buds I've owned so far. I use them daily.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sebastian
from Summerville, South Carolina
Verified Purchase:Yes
Sometimes when you try to push them or adjust them in your ears, you'll hear a loud high pitched sound. This happens in Ambient mode generally. I noticed the left led blade light is brighter than the right one. Other than those two minor issues, these earbuds work well and the sound is good in spite of being wireless. I recommend lowering the highs and increasing the lows in the EQ, these earbuds come out of the box sounding bright. If you're looking for audiophile levels of audio quality, go for wired around the same price or higher.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Matt
from Kansas
Expertise:Expert
Verified Purchase:Yes
The first pro buds were way better. The sound isnt very good. Thinking about returning them
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from Samsung USBy Social Commerce, October 11, 2024
Hi Matt, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your favorite music and other media are to you on a daily basis. We have provided a link to the full device manual to help you adjust the audio profile and settings to align to your preferences. We have also shared a link to the Samsung Support Team if you have questions or would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Fletch
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
In the few weeks ive had them i have already had to take them to the repair shop because the case wouldn't charge and one of the tips have ripped and i almost never hot the plastic off the ear bud to put another one on. Id just assume have my money back at this point.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 11, 2024
Hi Fletch, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it must be to have a brand new device that is not operating as expected. We have provided a link to a video to help you change the tips with ease, and another link to the Samsung Support Team. These experts can work with you one on one through chat to review the options available to you for a resolution. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Posted by: Ron C
from Yonkers,NY
Verified Purchase:Yes
I'm loving my new earbuds . It fits nice & sounds
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Toast
Verified Purchase:Yes
Great sound, great compatibility. Slips out of ears during activities.
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro! We’re thrilled that you appreciate the excellent sound quality and compatibility. At Samsung, our goal is to provide an immersive audio experience, and we’re glad these features resonate with you. We understand your concern about the earbuds slipping out during activities. To ensure the best fit and comfort while using the Galaxy Buds3 Pro, we recommend trying the different sizes of ear tips included in the box. Finding the right fit can significantly enhance stability during movement. Additionally, you might consider adjusting the fit using the Fit Test available in the Galaxy Wearable app. This feature can help determine if you're using the correct ear tips for optimal performance and comfort. We hope that these tips help enhance your listening experience. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on October 7, 2024
Posted by: Fetz420
Expertise:Expert
These are superior to the 2 pros in every way. And now I can wear them all day without discomfort. They seal much better. The sound is amazing!! Only gripe us not over loud. The controls are nice. Phone calls are better. The anc is on a whole new level. Yes, a little pricey. But take care of them and they will pay off.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Fit. Needs Additional Ear Tip Options
on October 7, 2024
Posted by: JohnnyD
I cannot accurately review the sound or ANC features because I cannot get a good fit with ANY of the supplied ear tips. I have been trying for 4 months to no avail. To Samsung Support: PLEASE DO NOT send me the stock response about "articles" and FAQs dealing with ear placement and fit. You need ADDITIONAL sized tips. Period. Read the reviews on this site. I am NOT the only one with this issue.
Response from Samsung USBy Social Commerce, October 11, 2024
Hello JohnnyD, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. Our goal is to help our customers resolve any matter that is causing frustration with their chosen device. We have provided a link below for you to the Samsung Support Team to see what options our experts have available to assist you with the fit of your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US