Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,143 Reviews)
Open Ratings Snapshot
Rating breakdown 13,143 reviews
5 Stars
8,968
4 Stars
2,132
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product. 
(
3,496 out of 4,510
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Disappointed
on October 5, 2024
Posted by: Jenn
Verified Purchase:Yes
Not very noise canceling. I can still hear people talking and banging gym machines.
Response from Samsung USBy Social Commerce, October 10, 2024
Hi Jenn, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the ANC setting of your earbuds are to you every day for a range of reasons. The ANC setting with the brand new buds works like never before and can be manually adjusted in the intensity to prevent more audio from coming through or less depending on your preferences. We have provided a link to an article to help you with the ANC setting, and another to the full device manual to help you with the new adjustable settings. We have also provided a link to the Samsung Support Team if you believe your earbuds are not functioning properly. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Greaaat
on October 5, 2024
Posted by: Dyanne
from Houston, Tx
Verified Purchase:Yes
Noise cancelling is extremely good to the point it got me dizzy in a flight 😂 great audio and very comfortable to use. The only thing I dont like is how they look similar to the airpods
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Very poor fitting.
on October 6, 2024
Posted by: Skullv
Very poor fit, tried all fitting sizes and they all do not fit well. buds just keep falling out and battery life really sucks. i wear only one at work for receiving phone calls and after 2 hours battery at 50 percent and all it is doing is setting in my ear. Even worse when i am listening to music. Poor product.
Response from Samsung USBy Social Commerce, October 10, 2024
Hey there Skullv, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day for calls and other listening. We would love to help you have the best experience possible with the fit and battery of your device. We have provided links to articles to help you with the placement for a secure fit, and for the battery life of your device. We also recommend performing a fit test with your earbuds, and reaching out to the Samsung Support Team if these experiences continue. We have provided a link to the Samsung Support Team below for your convenience. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
number one buds right now in the market
on October 6, 2024
Posted by: arun
from kerala
Expertise:Intermediate
i bought this 3 weeks ago.. Killer!!!
the ANC/ 360 deg surround and head tracking is just superb
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome earbuds definitely worth a try!!!
on October 6, 2024
Posted by: Julian
from Arizona
Expertise:Expert
Verified Purchase:Yes
Overall the ear buds are great the only issue I have is the controls. I have fat fingers and sometimes I move the whole ear buds trying to skip to next song or lower volume. The features are amazing it's just the touch feedback for me.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for taking the time to share your feedback on the Galaxy Buds3 Pro, Julian. We’re thrilled to see that you’re enjoying the overall performance and features. We understand that the touch controls can be a bit tricky, especially if you have larger fingers. We've designed the Buds3 Pro with advanced touch sensitivity for convenience, but we acknowledge that it might take a little getting used to. Your experience really helps us see where we can improve, and it's valuable feedback as we continue to refine our products. Have you had a chance to explore the ability to customize touch controls through the Galaxy Wearable app? This may help make navigation a bit easier for you. We appreciate your insights and are here to support you in getting the most out of your Galaxy Buds3 Pro. If you have more thoughts or suggestions, don’t hesitate to reach out to us at Samsung Support. Your satisfaction means a lot to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Another best from Samsung
on October 6, 2024
Posted by: ESNEL2
from South Carolina
Expertise:Expert
Verified Purchase:Yes
Super cool, a must have because It gives me tye ear comfort
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung does it again!!
on October 6, 2024
Posted by: Lolasrora
from Chicago
Expertise:Beginner
Verified Purchase:Yes
Outstanding!! Just like you would expect from Samsung.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
As slippery as the last ones.
on October 6, 2024
Posted by: User
Verified Purchase:Yes
Main Reason I changed from the Buds 2 Pro was that after some time on the ear, the bud start slipping out. SAME Proble more moneu I gave you.
Response from Samsung USBy Social Commerce, October 10, 2024
Hey there User, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you get the perfect secure fit with your earbuds and have a great experience overall. We have provided a link to an article to help you with the placement and another to a video to help you change the ear tips to the size that best aligns to your ears. We also recommend a fit test be performed with your earbuds and ensure they are clean and dry before placing them in your ears and before placing them back in the charging case. We have lastly shared a link to the Samsung Support Team if this experience continues and you would like assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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