Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,143 Reviews)
Rating breakdown 13,143 reviews
5 Stars
8,968
4 Stars
2,132
3 Stars
929
2 Stars
523
1 Star
591
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Tayo
Verified Purchase:Yes
The buds keeps disconnecting and reconnecting when I'm on a call. Everything else is good
Response from Samsung USBy Social Commerce, October 10, 2024
Hi there Tayo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your phone calls are to you and the frustration that can be felt when you have them be interrupted by the connection. We have provided a link to a few articles to help you troubleshoot the connection of your device at your convenience. We have also shared a link to the Samsung Support Team to offer additional assistance if this matter continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
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Samsung Community
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Facebook
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: Regretful
from California
Expertise:Expert
Verified Purchase:Yes
Here is how I would rate the things I find important.
Sound quality - 4 stars
Comfort - 3 stars
Noise reduction - 3 stars
Controls - 0 stars.
Sound quality - 4 stars
Comfort - 3 stars
Noise reduction - 3 stars
Controls - 0 stars.
The pinching and stuff is far too cumbersome. What is wrong with taps? Everyone else uses taps. You have to stop what you are going and gently grab the thing and pinch in just the right place. TERRIBLE! I would return them if it wasn't such a pain.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 10, 2024
Hey there, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are pleased with the audio quality, comfort, and ANC feature of your earbuds. For the touch settings we would love to help you troubleshoot this experience. We have provided a link to the full device manual to help you adjust the settings and discover the voice activated options that can also be used with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Diego
from Utah
Expertise:Intermediate
Verified Purchase:Yes
I love the new earbuds the sound the noise cancelation better
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tina
Verified Purchase:Yes
The sound is impressive and the noise cancelation is good too.
Written by a customer while visiting Samsung US
Posted by: Espada
Verified Purchase:Yes
I love it,, way better than pervious gen & now I can say this headphones can be with the top brands
Written by a customer while visiting Samsung US
Posted by: Edward
from White Plains, NY
Expertise:Expert
Verified Purchase:Yes
I don't think the money I spend buying this product make it a good purchase
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Social Commerce, October 10, 2024
Hey there Edward, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand wanting to feel that you have made a good purchase with your earbuds and have a great uninterrupted listening experience. We have provided a link to the full device manual tohelp you discover the full capabilities of your new earbuds. We have also provided a link to the Samsung Support Team if you have any questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Adam
from New Jersey
Expertise:Expert
Verified Purchase:Yes
I find that the Buds3 Pro fall of my ears a lot more than the Buds2 Pro. That's the only issue I have with them. Everything else is 10/10. Sound quality, durability and the battery case I think is an improvement.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Andrew
from Ravenna Ohio
Expertise:Intermediate
Verified Purchase:Yes
Almost bought Sony due to the recall, glad i didn't
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US