Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,140 Reviews)
Rating breakdown 13,140 reviews
5 Stars
8,967
4 Stars
2,131
3 Stars
929
2 Stars
523
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Horrible
on October 2, 2024
Posted by: Jess
from MN
These are horrible! I had the Buds 2 and traded them in for the 3 pro and they both hurt my ears and never stay in. Wish I wouldn't have traded them in and bought the new ones.
Response from Samsung USBy Social Commerce, October 9, 2024
Hi Jess, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is uncomfortable for prolonged wear and use. We would love to help you troubleshoot this experience and have the best experience possible with your device. We have provided a link to an article to assist you and recommend doing a fit test with your device when connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you continue to experience this frustration and would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Jeff
from Seattle WA
Verified Purchase:Yes
They sound great but they hurt my ears after only wearing them for 20-30 minutes, any longer and they hurt a lot, ear pieces need better design.
Design
2
Value
3
Response from Samsung USBy Social Commerce, October 9, 2024
Hi Jeff, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is causing discomfort and preventing prolonged wear and enjoyment. We would love to help you with this difficulty and help you have the best possible experience with your earbuds. We have provided links to an article and a video to help you with the fit of your earbuds. We have also provided a link to the Samsung Support Team if this experience continues and you wouldlike additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Marilen
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
Love using this. One of the best ear buds I have. My favorite to use was the galaxy buds live but this a good upgrade. Sound, usage and it's intuitive. Thank you Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: G_1_S
from Texas
Expertise:Expert
Verified Purchase:Yes
The Buds look good but I find them hard to stay in my ears.
No, I would not recommend this to a friend.
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 9, 2024
Hey there G_1_S, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are overall pleased with the appearance and features of your earbuds. We would love to help you have the best experience possible with your device and have provided a link to an article to help you with the fit, and another link to a video to help you change the ear tips to the size that best aligns to your ears. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Chris P
from Hagerstown MD
Expertise:Beginner
Verified Purchase:Yes
Absolutely amazing. Perfect for the gym, mowing the lawn, and for helping me communicate with my Spanish speaking students. Worth every penny!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Josealva87
from NJ
Verified Purchase:Yes
Excelente producto, gran calidad y inigualable sonido
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jearl4478
from Texas
Expertise:Intermediate
Verified Purchase:Yes
I own the galaxy buds, buds 2 ,buds pro and now buds 3 pro and they are by far the best hands down. They fit well in the ears and have excellent sound . I love the new ease of controls on the buds 3 pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sergei
from Sarasota, FL
Expertise:Intermediate
Verified Purchase:Yes
Way better than Galaxy Buds2 Pro.
Fits perfectly.
Fits perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US