Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,103 Reviews)
Rating breakdown 14,103 reviews
5 Stars
9,652
4 Stars
2,310
3 Stars
993
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Rob19
Verified Purchase:Yes
Volume too low at maximum and too slippery to keep from dropping, returned
Response from Samsung USBy Social Commerce, October 8, 2024
Hello Rob19, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how much the immersive listening experience is to you and the volume being essential in this mission. We have provided a link to an article to help you with the audio quality of your earbuds, and another link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Posted by: Grouch
from Illinois
Expertise:Beginner
Verified Purchase:Yes
Wow. Talking about noise canceling this is it..sound is super.
Love the purchase
Samsung you Rock
Love the purchase
Samsung you Rock
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ellias
from Usa
Expertise:Intermediate
Verified Purchase:Yes
Great buds. Pair super easily with anything. The case seems good but may scratch easily. I recommend a case for the case. Sound quality, ANC, mic, fit are all very nice. 4 stars because it doesn't have multipoint connection. I have to switch between my laptop and my phone which is quite annoying. There's no easy way to swap back and forth between a windows PC and the Samsung phone.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rylan
from Texas
Expertise:Intermediate
Verified Purchase:Yes
They screech when they get close to each other and they get desynced where one is slightly behind the other so it sounds wierd.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 8, 2024
Hey Rylan, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would be more than happy to help you troubleshoot the audio quality and syncing of your earbuds. We have provided links to articles to help you with both of these experiences. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
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smsng.us/Samsung-Support
Samsung Community
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great upgrade, aside from 2 issues
on October 1, 2024
Posted by: Reeno
Expertise:Expert
I had been using the Galaxy Buds 2 Pro for a little over a year, and loved them compared to the Galaxy Buds 1 Pro. I was very excited when these 3's were announced, and traded in my old ones. Compared to the 2's, these are much more comfortable and have a better feel in my ear. I am a big fan of the pinch gestures, as I ran into many problems with the touch on the 2's getting in the way of readjusting the ear bud. Charge time and battery life are great on these, and I am able to use them for about 4-6 hours straight at work, and charge them for about 30 minutes to reach at least 50%. I love the adaptive noise cancelling; due to the nature of my job, I have to talk to coworkers and quickly work with loud devices, making the adaptive perfect. I have two issues with them however. 1 - compared to the 2's, if there is a loud, high pitch sound, these are not able to initially deal with the peak in sound, causing a popping sound, and 2 - they do not always charge in the case. I think due to the design change of how they charge, they rely on the magnet to push them down enough onto the pogo pins. I have ran into issues where I have to manually push them down to charge, as there is no other top compressio to keep them down on the pins. Aside from these two issues, I think these are a great upgrade from the 2's
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Randy
from Sturgis michigan
Expertise:Expert
Verified Purchase:Yes
Great sound and fits great. Major upgrade from the previous model
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Jonathan
from Dayton, OH
Expertise:Intermediate
Verified Purchase:Yes
I bought these to use at my desk at work. I planned to leave the case plugged in but the brilliant decision was made to place the charging port on the bottom. I'm honestly amazed this made it to mass production. The fit for me is not as good as the former generation of buds2 pro. They have this annoying feature where they beep when inserting them. I can't tell if this is intended or if it's back feed from the microphones.
Beyond these annoyances they do have good sound quality and have a decent amount of options for noise canceling and ambient levels within the wearable app.
Beyond these annoyances they do have good sound quality and have a decent amount of options for noise canceling and ambient levels within the wearable app.
Features
2
Performance
4
Design
1
Value
3
Response from Samsung USBy Social Commerce, October 8, 2024
Hey there Jonathan, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are during the day at work. If you are finding the location of the charging port to be inconvenient for you, you can also use wireless charging with this device. We have also shared a link to an article to help you with the fit of your device, and recommend performing a fit test with your earbuds while connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you would ever like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Gabriel
from Los angeles
Expertise:Expert
Verified Purchase:Yes
Clear and crisp sounds, call quality is clear, 1 down side no wingtip replacements
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US