Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,103 Reviews)
Open Ratings Snapshot
Rating breakdown 14,103 reviews
5 Stars
9,652
4 Stars
2,310
3 Stars
993
2 Stars
543
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,524
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Small tweaks
on September 30, 2024
Posted by: Alice
Verified Purchase:Yes
Love the sounds and battery life. Sometimes the mic gets finicky and hurts my ears unless adjusted in a certain position. Would be nice if they brought back exchangeable bud covers.
Response from Samsung USBy R&R Team, December 17, 2024
Thanks for sharing your experience with the Galaxy Buds3 Pro, Alice. It’s great to hear how much you enjoy the sound quality and battery life. The Adaptive Equalizer, powered by Galaxy AI, truly enhances your listening experience by adjusting the audio to fit the way the Buds sit in your ears. Each time you put them in, you can enjoy optimized sound that brings out the best in your favorite playlists, just like the man in silver enjoying his Galaxy Buds3 Pro. To ensure the best experience, it's important to use the correct size ear tips, as the Galaxy Buds3 Pro comes with different options. Make sure they fit snugly in your ears to avoid any sound leaks and achieve optimal audio performance. If you need assistance with changing the tips, we have a guide specifically for the Buds3 Pro tips. Once you have the right tips on your earbuds, please check the bottom for the directional marks. The right bud has an "R" and the left bud has an "L." Here’s a quick tip for the best fit: insert the right bud into your right ear with the "R" facing you and the left bud into your left ear with the "L" facing you. Angle the earbuds slightly so the microphone points toward your mouth, and feel free to adjust the position by rotating them forwards and backward until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the best fit. We appreciate your feedback and hope you continue to enjoy your Galaxy Buds3 Pro! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Must have gadget
on September 30, 2024
Posted by: Anil
from New Jersey
Expertise:Expert
Verified Purchase:Yes
Liked the product. Its noise cancelation works wonderfully
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Galaxy Buds3 Pro
on September 30, 2024
Posted by: Kishore Kumar Maram
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
The fit of the device in the ear's is NOT that great. Most of the times, it is dropping. The options provided are too good, but the battery is not lasting for 4 Hrs.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 8, 2024
Hi there Kishore Kumar Maram, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best possible experience with your device and troubleshoot any frustration you are experiencing. We have provided links to help you with the fit, and a video to change the ear tips on your device. We have also shared a link about the battery of your device, and lastly a link to the Samsung Support Team. These experts can offer additional troubleshooting assistance and review any options available to you to resolve any frustration. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not comfort in the ear. NC is not good.
on September 30, 2024
Posted by: satish kumar
from cherry hill, NJ
Expertise:Intermediate
Verified Purchase:Yes
I did not like the buds. NC is not working properly.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 8, 2024
Hi Satish Kumar, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you troubleshoot the ANC setting and comfortable fit of your earbuds and maximize your experience. We have provided a link to an article to help you with the ANC setting, and recommend using the Samsung Wearables App and the sliding scale of the ANC setting to align to your preferences, and performing a fit test while you are connected in the app as well. We have also provided a link to an article to help you with the placement of your earbuds. We have lastly shared a link to the Samsung Support Team if you have any questions or continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Wait it out
on September 30, 2024
Posted by: Brandie
from Ny
Expertise:Expert
Verified Purchase:Yes
Earbuds fall out way too much, everytime you turn to push back in ear it gives off a high pitch squeal, sound not the best. Returned and kept my buds 2 for now until they work out the bugs and make new ear pieces
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 8, 2024
Hi there Brandie, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you on a daily basis, and we would love to help you have the best experience possible with your device. We have provided links to help you with the fit and audio quality of your earbuds. For the squeal you mention, this can often occur when you obstruct the microphone of your earbuds while you are placing them in your ear or adjusting them. We also recommend doing a fit test with your earbuds when you are connected to the Samsung Wearables App. We have also provided a link to the full device manual and the Samsung Support Team if you have questions or would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Review of Buds3 Pro
on September 30, 2024
Posted by: Anon
from Union City, NJ
Expertise:Expert
Verified Purchase:Yes
Love them. Extremely Comfortable! Just want longer lasting batteries.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love them.
on September 30, 2024
Posted by: Btomup
from NJ
Expertise:Intermediate
Verified Purchase:Yes
Wonderful sound quality. Had the Galaxy Buds + which sounded great but these are even better.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Enhanced Features
on September 30, 2024
Posted by: Shopster
from Fremont California
Expertise:Intermediate
Overall, these are great earbuds and pack a great set of new features. There have been times when the buds stop working once or twice and I have to re-connect them to my phone. There was a slight hissing sound when ANC was activated. These malfunctions were extremely minor and the overall experience with Galaxy AI, powerful ANC and ambient mode is amwesome.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
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