Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,136 Reviews)
Rating breakdown 13,136 reviews
5 Stars
8,965
4 Stars
2,130
3 Stars
929
2 Stars
522
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Marco Duque
Expertise:Expert
Verified Purchase:Yes
Brand new buds. Right bud doesn't always charge in case
Response from Samsung USBy Social Commerce, October 8, 2024
Hi there Marco Duque, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how frustrating it is to have your brand new device not function as intended or expected. We have provided a link to the Samsung Support Team to offer assistance in troubleshooting and resolving this experience with the battery of your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Doesn't feel like a Pro upgrade. Not inventive
on September 26, 2024
Posted by: Kev Nic
from New York, NY
Expertise:Expert
Verified Purchase:Yes
slight difference in sound quality from the previous version. Questionable design lacks inventiveness and cheap plastic look compared to many different competitors considering price point and Pro branding. Samsung is loosing innovation and even falling behind with design and tech.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 8, 2024
Hello Kev Nic, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important it is to feel that you have made a good investment in your choice of earbuds. If you are looking for ways to enhance your experience with your device and discover features and functionality you may be unaware of, we have provided a link to the full device manual. We have also shared a link to the Samsung Support Team if you have questions or would like any assistance with your Samsung products. Thank you for being a loyal Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Noise cancelation is not great. Love the fit!
on September 26, 2024
Posted by: Steph
from Walden, Colorado
Expertise:Intermediate
Verified Purchase:Yes
I love the look and feel, but even after doing the fit test and determining a good fit, the noise cancelation is not as good as the buds 2pro. When there is a sudden noise, even if its not that loud, they make an odd sound that is almost like pressure on my eardrums.. If not in a noisy environment they sound and function well!
I like that they aren't huge and fit in my ear without causing lots of pain to the cartilage like the 2 did.
I like that they aren't huge and fit in my ear without causing lots of pain to the cartilage like the 2 did.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy Social Commerce, October 8, 2024
Hi Steph, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the redesign and comfortable feel of your new earbuds. We would love to help you with the ANC setting of your earbuds for a truly immersive listening experience. We recommend going in to the Samsung Wearables App when you are connected. The ANC setting has a sliding scale with the new device and can be turned up to be more canceling or turned down for less. We have also provided links to an article to help you with this setting, and to the full device manual for the new features of your device. We have lastly shared a link to the Samsung Support Team if you believe your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Myers
from South Carolina
Expertise:Expert
Verified Purchase:Yes
I did not get the different size ear pieces to fit my ears with my earbuds he took a long time to come but they sound pretty good.
I would recommend this to a friend!
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, October 8, 2024
Hi Myers, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the ideal fit of your earbuds are to you and needing the additional ear tips for this purpose. This accessory should have been included in a small cardboard box inside the original packaging along with the charging cable. If this is not your experience, we have provided a link to the Samsung Support Team for additional assistance to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Klamp
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
Not a fan of the new style. However they sound and work great
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Posted by: JosephwHan
Expertise:Intermediate
Verified Purchase:Yes
Awesome earbuds. I think they're a huge step-up from the Buds2 Pro. Noise cancelling works way better in my opinion. I do think the fit kinda needs getting used to, but it'll get there. Sometimes you can hear a high pitched noise when inserting back into the case or when you have one in your ear and the other right about to be inserted... I don't know if it's the noise cancelling thing and it stays in that mode/way when handled? I don't know. It can startle you but it doesn't really hurt the ear. Either way, I think this is a great one still
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: OswaldoO
Verified Purchase:Yes
Great design, perfect cancel noise, the sound is amazing.
Written by a customer while visiting Samsung US
Posted by: L johnson
Expertise:Intermediate
Verified Purchase:Yes
Love the fit and the lights. Airpod look was a little disappointing 😞 at first. The sound , Galaxy phone features and quality definitely makes up for the look.
I would recommend this to a friend!
Performance
5
Design
5
Written by a customer while visiting Samsung US