Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,131 Reviews)
Rating breakdown 13,131 reviews
5 Stars
8,963
4 Stars
2,128
3 Stars
929
2 Stars
521
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Justin
from Hernando, MS
Verified Purchase:Yes
Wow, these sound great and i got them on sale with Trade-in.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Selena C
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Great Quality, Light weight. Sound quality & noise canceling is amazing. Would have loved different color options other than white/silver
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Maurice
Verified Purchase:Yes
These have been the best ear buds I've had up to date. The fit, the sound and how well they switch between devices.
Written by a customer while visiting Samsung US
Customer Rating
1
Bad product and im a big time samsung user
on September 25, 2024
Posted by: Eddie
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Poor performance, won't stay in your ears will in use,Poor battery use and the audio althea noise you here and high pitch sound which hurts you ears and tips are horrible they tear easy and hard to remove samsing messed up on this devices big time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 7, 2024
Hi there Eddie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would be more than happy to help you troubleshoot any experience with your device that is frustrating or not operating as intended. We have provided articles below to help you with the fit, battery, audio quality, and changing ear tips for you. We also recommend ensuring the microphone of your device is not obstructed as this can cause the high pitch sound you mention experiencing. Lastly, we have provided a link to the Samsung Support Team if these experiences continue and you would like to review additional options. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Koshua Bitz
Verified Purchase:Yes
I need help because i bought a pair of samsung buds 3 and sent in my trade in device and returned the buds 3 for a better personal fit if the galaxy buds 3 pro, I also did the trade in option there assuming i would get my original trade in device back to me, how can i get someone to call me and to fix this?
Written by a customer while visiting Samsung US
Posted by: Ricardo
from Bakersfield CA
Expertise:Intermediate
Verified Purchase:Yes
Beautiful, sounds great. My only issue is the battery does not last very long at all on the buds. That is horrible consistency I had cheaper ones where the battery lasted most of the day. But over all, I would still receive these buds
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Response from Samsung USBy R&R Team, December 17, 2024
Thanks for providing your feedback on the Galaxy Buds3, Ricardo. We're glad to hear that you find them beautiful and appealing overall. We understand that battery life is crucial for a seamless listening experience, and the Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, extending to 30 hours with a fully charged case. Features like Ambient Aware and Active Noise Cancellation enhance your audio experience, allowing for clear music and calls regardless of your surroundings. To conserve battery life, keep the earbuds in the charging case with the cover closed when not in use, and adjust notification settings through the Galaxy Wearable app on your connected phone, or through the Galaxy Buds app if you're using iOS. These tips can help you maximize your listening time. We appreciate your insights and hope you'll continue to enjoy the exceptional sound quality and comfort that the Galaxy Buds3 offers! If you have any more questions or need assistance, be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Jack
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
Great sound. Good fit. Only reason I've deducted 1 star was because the ear tips are extremely fragile and tear easily when replacing for a different size. Otherwise, these are the best earbuds Samsung has made so far.
I would recommend this to a friend!
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Brandon
from Phoenix, Arizona
Expertise:Beginner
Verified Purchase:Yes
Amazing quality
Amazing sound
Only downside is that there is none.
Amazing sound
Only downside is that there is none.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US