Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,531 Reviews)
Open Ratings Snapshot
Rating breakdown 13,531 reviews
5 Stars
9,239
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Buds 3 pro
on May 14, 2025
Posted by: Reese932
Great headphones for sound quality and noise canceling. But by far the worst Samsung product I own. I had bought a total of three buds 3 and 2 bud 3 pro each pair has the same issue will only charge when they want to. After owning 3 I dont think is a coincidence anymore
Features
5 out of 5
5
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Reese! We're thrilled see you enjoy the sound quality and noise cancellation. It’s important to us that you can fully enjoy your earbuds. To enhance your experience, you might want to check the charging contacts inside the case to ensure they are clean, as dirt can sometimes affect the connection. Resetting your Galaxy Buds3 Pro through the Galaxy Wearable app can refresh their performance as well. Keeping your earbuds’ firmware up to date is another great way to ensure optimal functionality, so be sure to check for updates in the Galaxy Wearable app. Additionally, using the original charging cable and adapter and ensuring that the case has enough battery can further support a better charging experience. If you need more assistance, feel free to reach out to us at Samsung Support for personalized help. We appreciate your feedback and hope these suggestions enhance your enjoyment of your Galaxy Buds! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Won't stay in my ears.
on May 15, 2025
Posted by: Clint G
from Knoxville tennessee
Expertise:Intermediate
Verified Purchase:Yes
I like them but they won't stay in my ears. I have changed out the ear pieces still won't help. If I could send them back I would.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Clint! We’re glad to see that you like them, but we understand that getting the right fit is essential. Have you tried the Fit Test feature? It helps you find the perfect ear tip for a secure and comfortable fit. A proper seal can enhance both sound quality and stability. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Meh - About destroyed my eardrum
on May 16, 2025
Posted by: Sully
Verified Purchase:Yes
I accidentally dropped the right earbud from about 2 feet, and it immediately started emitting a high-pitched ringing sound — loud enough that I was genuinely worried it might damage my eardrum. After checking Reddit, I found that others have had similar issues. Thankfully, after about 20 minutes of gently shaking the earbud, the ringing stopped and it returned to normal. Since then, both earbuds have worked fine, and the sound quality is actually pretty good. But that initial issue definitely shook my confidence in the build quality.
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Sully. We're glad to see that after some gentle shaking, the matter resolved itself, and both earbuds are working well. Regarding the loud ringing sound you encountered, this can sometimes happen due to microphone feedback, especially when using Active Noise Cancelling (ANC), Adaptive, or Ambient Sound modes. When the microphone picks up sound from the speaker, it can create a feedback loop, resulting in that high-pitched noise you experienced. This could be triggered if the sub-microphone on the outer edge of the earbuds is touched or covered while adjusting them or putting them in. We appreciate your feedback, as it helps us understand and improve our products. If you have any more questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound ANC, squelchy Ambient
on May 18, 2025
Posted by: Jeremy
Verified Purchase:Yes
The sound quality of these ear buds are undescribable in a phrase it's more like an emotion. All of the positive emotions mixed with a lil melancholy and that's a great thing. I do get some feedback from them in the form of loud squelches, but only on the Ambient aware mode I don't know why that is but hopefully I'll figure it out.
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jeremy! We’re excited to see that the sound quality has evoked such deep emotions for you. With our Enhanced 2-way speaker system and Dual Amplifier technology, every note is delivered with clear precision, achieving an impressive 24bit/96kHz audio quality. Regarding the loud squelches you're experiencing in Ambient Aware mode, this can sometimes happen when the microphones pick up sound from the speakers if the buds are touched. This creates a feedback loop that results in the high-pitched noise. We understand how that can be distracting, and we hope this information helps. With 360 Audio, you can enjoy an immersive sound experience that adapts to your head movements, and our Super Wideband Call technology ensures crystal-clear conversations. If you have any questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great Features, just not durable
on May 20, 2025
Posted by: Arturo E
from Arlington TX
Expertise:Intermediate
The earbuds 3 pro are great, but not great for active people. I love the quality, sound, and fit of the buds pro 3. However, I am tough on them. I take them biking, running, and to the gym. I've had a few rides where I hit a jump and have fallen. Probably landed on the case. I've had a few runs, when it starts raining on me. After a few tough exercise sessions, the buds slowly stopped working.
Then their support is terrible. Asking me to try all these things before they could help me. I've been on the chat with them for over an hour with no results.
Loved the devices, but just not durable.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 20, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, Arturo. It’s great to see that you appreciate the sound quality and fit! We understand how important durability is for an active lifestyle, especially when you're biking, running, and working out. It sounds like you've already tried some troubleshooting steps, and we’d love to help you further. Keep in mind that Samsung offers a 12-month limited warranty for any manufacturer defects. You can also consider Samsung Care+ for additional coverage and support on eligible devices. We urge you to reach out to us at Samsung Support so we can assist you and ensure your earbuds are performing at their best. Your experience matters to us, and we're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Galaxy Buds3 Pro
on May 22, 2025
Posted by: Matt
Verified Purchase:Yes
These are pretty nice and functionality related great. My issue is ever since I've had them they consistently smell like burnt plastic. Even after I've cleaned they and the case. The smell doesn't go away. I've read online that im not the only person with this issue. I've contacted Samsung and a ticket was submitted, I've yet to hear from anyone.
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Matt. We’re glad to see you appreciate their functionality, but we understand how concerning the burnt plastic smell can be. This odor may be related to the materials used in the earbuds, particularly when they are connected via Bluetooth or while charging. If this smell is troubling, we recommend having the earbuds evaluated by an authorized service technician to ensure everything is functioning properly. Additionally, if the earbuds ever become hot to the touch, please reach out to us at Samsung Support so that we can help you get service as soon as possible for your safety. We're committed to ensuring you have the best experience, so don’t hesitate to reach out to us. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love these buds!
on May 23, 2025
Posted by: Drewski
from Rochester NY
Expertise:Expert
Verified Purchase:Yes
The squeezing controls and sliding my finger on the side to control the volume is really amazing! The sound sounds better than the Galaxy Buds 2 pro! They feel very light and so easy to use!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for your feedback, Drewski! We’re more than happy to see that you love the pinch controls and volume adjustments on the Galaxy Buds3 Pro. With features like Adaptive Sound and 360 Audio, the sound quality truly stands out. Plus, their lightweight design makes them perfect for all-day wear. If you have any questions or need tips, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Battery Life Blows!!!!!
on May 25, 2025
Posted by: Big Dog
I see that I’m not the only one having the battery life issue. I just got back from a trip and had these on a plane and after maybe 2 and a half hours they died on me after being charged to 100% and with ANC off. I always keep them in the case when not in use and when I connect them to my Samsung S25 Ultra they say 100%. I purposely turned off ANC just to see if that was eating up battery life. I maybe got 3 hours (and that’s being very generous) before they died on me and I had to put them back into the case for charging. Not even close to the 6 to 7 hours Samsung states it should last with ANC off.
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We hate to see that your recent trip didn't provide the battery performance you were hoping for. The Buds3 Pro is designed to deliver up to 26 hours of playtime per charge and can extend to up to 30 hours when using a fully charged case, allowing for an enjoyable listening experience on the go. To help maximize performance, we recommend keeping both your earbuds and connected devices updated with the latest software. These updates can help enhance functionality and battery management. If this continues to be your experience after doing so, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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