Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,126 Reviews)
Rating breakdown 13,126 reviews
5 Stars
8,959
4 Stars
2,127
3 Stars
929
2 Stars
521
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Not worth the price
on September 22, 2024
Posted by: Eli55
from Connecticut
Expertise:Intermediate
I'd say we've all been swindled with the price. Fitment and touch controls are not as good as the Buds2 Pros. The active noise canceling is lacking as well as certain noises make the headphones crackle and pop. Examples of this being gym environment, any wind, and or loud vehicles. After about 2 weeks of use I already have to seat my right earbud firmly in the case or it will not charge. If you're on the fence the Buds2 Pros are a much better product.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 23, 2024
Hi there Eli55, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the audio quality and fit of your earbuds are to you during usage every day. We have provided a link to an article to help you with the fit of your earbuds, and another for the audio quality. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if these experience continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Ronnie L
from Casa Grande, AZ
Verified Purchase:Yes
So far the Galaxy buds pro 3 are the best earbuds I have had. Much improved over the Galaxy buds pro 2 I had before. I am really liking them. Thank you 👍 😀
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ann Furroq
from Canaan, Maine
Verified Purchase:Yes
The best ever. Sound is great an love the comfort.
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great audio quality but slight software issues
on September 22, 2024
Posted by: Quentin
Verified Purchase:Yes
Audio quality is incredibly good. Have had some issues with audio starting from the left earbud first for a second or so before the audio plays from both earbuds like normal.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Translation mode for samsung s 21ultra soon please
on September 22, 2024
Posted by: Ghost
from Syracuse NY
Expertise:Intermediate
Verified Purchase:Yes
Wish it had translation for S 21 ultra soon please
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
As soon as you take out the case they connect!
on September 22, 2024
Posted by: Bubby7124
from East Tennessee
Expertise:Expert
Had them for a couple weeks and they are the best!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: mlchurch
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
These are great earbuds. They work well. I think I prefer the fit of my galaxy buds pro 2 better though.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: C lym
from Madison WI
Expertise:Expert
Verified Purchase:Yes
I don't know how to wear them. The right one doesn't charge right and they only last 5 hrs
Features
5
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, September 24, 2024
Hi there C lym, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot any aspect of your earbuds that are not operating as expected or intended. We have provided a link to an article to help you with the fit, and recommend performing a fit test with your earbuds connected in the Samsung Wearables App. We have also shared a link to an article to help you with the battery, and to reset your earbuds. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US