Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,922 Reviews)
Open Ratings Snapshot
Rating breakdown 12,922 reviews
5 Stars
8,812
4 Stars
2,093
3 Stars
912
2 Stars
518
1 Star
587
78%of customers recommend this product. 
(
3,493 out of 4,503
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
not good for city life
on April 16, 2025
Posted by: ChiGirl
Verified Purchase:Yes
Let me start by saying that the sound quality (includung noise cancelation) is very gpod when both buds are in, and they're comfortable.
But the reason I wish I hadn't bought them boils down to this: noise cancelation is not available when using only one bud.
I live in a big city. It is not safe to go around with both ears plugged. I need to hear more than "conversations and sirens" that (sort of) come through in "adaptive mode. I need to have one ear open to my environment. However, these buds don't offer noise cancelation if only one bud is in use -- so in the bustling noise of a city, it's hard to hear someone on the phone, or a news program or podcast (none of which require stereo). Single-ear ANC would fully address this.
And if I put in both buds so I can turn on turn ANC or "adaptive" mode in order to hear, then I can't hear myself through the buds (so I have no idea how loud I'm speaking). Single-ear ANC would fully address this, too.
I had cheap buds 5+ years ago that supported single-bud ANC. With the number of mics, I think this would be just a firmware change. I expected far more from this brand (especially at this price).
Response from Samsung USBy R&R Team, April 17, 2025
Hey ChiGirl! Thanks for sharing your detailed feedback about the Galaxy Buds3 Pro. It's great to see that you find the sound quality and comfort impressive when using both earbuds. Regarding noise cancellation, the Galaxy Buds3 Pro require both earbuds to be worn for features like Active Noise Cancelling and Adaptive mode to function effectively. This design ensures optimal performance. For safety and awareness, the Ambient sound mode can be activated to allow surrounding sounds to come through, helping you stay alert to your environment. The Voice Detect feature automatically switches to Ambient sound mode when you start speaking, which can help you hear your own voice during calls. Once again, we appreciate your candid feedback. For any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad bad product
on April 17, 2025
Posted by: Joel
from Minneapolis, MN
Expertise:Expert
Verified Purchase:Yes
No zero stars, worst samsung purchase ever if I don't get my q50 tade in value for the bud pro 2 you couldn't send back I will be very upset noise canceling and battery life are a joke
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 17, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Joel. The Buds3 Pro is designed to provide an enhanced listening experience with features like Active Noise Cancelling and up to 26 hours of playtime per charge, which can be extended to 30 hours with the charging case. If you're experiencing concerns with the noise-canceling feature or battery life, Samsung recommends ensuring the earbuds are fully charged and stored in case they are not in use to optimize performance. Also, be sure to ensure that you have the right ear tips in so that the noise cancellation can function at it's best. Your feedback is valuable, and we appreciate you sharing your experience! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't lose them
on April 17, 2025
Posted by: Rob79
from Los angeles
If you lose them, and they're still inside the case, you can't locate them with "find my earbuds"
Features
1 out of 5
1
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 18, 2025
It's great to hear from you, Rob. Thank you for sharing your experience with the Galaxy Buds3 Pro! We appreciate your feedback. If your earbuds go missing, you can easily track them using SmartThings Find or Samsung Find. These features let you see their location on a map, play a ringing sound to help you locate them, and send notifications when they’re within range again. Be sure to check out the link attached to learn more about these tracking capabilities. If you have any other questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003616/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
They fall out all the time
on April 21, 2025
Posted by: Anonymous
from Fort Worth Texas
Expertise:Expert
I purchased the Galaxy Buds 3 Pro silver, and they fall out all the time. I have tried changing the tip from small, to medium, to large several times, but I feel that they fall out because of the design and not the fit.
I cant eat or chew gum with them in. I cannot lean forward too far. They do not want to stay in! I can compare it to wearing a heavy poorly fitted pair of glasses and have to constantly be push back on.
I owned the Galaxy buds 2 before this and they also were bug and bulky, but they stayed in better, but would cause ear soreness from tight fit.
I owned the original Galaxy buds and used them for 6 years! before they gave our and they fit better than all the new models.
I tried purchasing a refurbished set of original Galaxy buds but they were broke and the noise cancelation did not work, so I was forced to go with the new models and they all sucked.
Super disappointed and with they lived up to the hype. But they did not because they fall out all the time.
And no I do not have odd shaped ears.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Ryan. The Buds3 Pro are designed to fit securely when adjusted properly, but we understand that fit can vary for different users. To improve the fit, you can try rotating the earbuds slightly or adjusting their position to ensure the touch-sensitive sensor makes contact with your ear. Additionally, the Galaxy Wearable app offers a Fit Test feature that can help you find the best fit. Simply wear both earbuds, open the app, and follow the steps to run the test. We appreciate your feedback and hope these suggestions make a difference for you! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Used to be great, now terrible.
on April 22, 2025
Posted by: Jeff karingithi
from Dallas, Texas
Expertise:Expert
I've had these since September and at first they were perfect. Great sound, noise cancelation was impeccable, charged quickly and reliably...then one day, the left bud wouldn't charge in the case. I would charge them and the right was fine but the left barely charged. I searched online and did all the recommended tips and tricks, to no avail. The only thing that worked sometimes was to charge both buds independently...still the left bud never ever fully charges. I'm at a loss. I love these buds, but now the left barely charges anymore and I basically use one now. If I get both sides charged, I use both but I'm lucky if I can get the left to charge past 60%...I've tried every trick in the book. What's going on? Is this because of a software update? Can you guys help in any way? Please advise.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
We appreciate you reaching out to us, Jeff. Your feedback on the Galaxy Buds3 Pro is greatly appreciated as we continue to make improvements and changes. We understand you have concerns about your earbuds not charging past 60%, and we are here to assist you. To troubleshoot, please start by cleaning the charging contacts to ensure there is no sweat, liquid, or debris interfering with charging. Next, check that the earbuds are properly seated in their designated slots within the charging case. Restart the earbuds by placing them in the case, closing it for at least 7 seconds, and then taking them out again. Also, verify that the charging case is functioning properly and has sufficient battery. Finally, use the Galaxy Wearable app to check for any available updates for your earbuds, as keeping them updated can enhance performance. If these steps do not resolve the situation, we recommend having the earbuds evaluated by a Samsung Service Centre or an authorized service provider. We hope this information helps improve your experience! If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Volume Up
on April 22, 2025
Posted by: Branson
Verified Purchase:Yes
These ear buds are by far the best pair I have had.
Love to feature of telling it " volume up"...
I would recommend this to a friend!
Response from Samsung USBy R&R Team, April 23, 2025
It’s awesome to see how much you’re enjoying the Galaxy Buds3 Pro, Branson! The voice control feature really adds a whole new level of convenience. It’s like having a personal assistant right in your ears. Plus, with the Buds3 Pro’s incredible sound quality and advanced features, it’s clear they’re designed to make your day-to-day life easier and more enjoyable. We're so glad they’re living up to your expectations! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Mr
on April 22, 2025
Posted by: Anonymous
from New Jersey
Expertise:Expert
Verified Purchase:Yes
A very good earbud, better than the predecessor. Will always recommend this bud.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Thank you so much for your thoughtful review, Francis! We're thrilled to know that you find the Galaxy Buds3 Pro to be an improvement over the previous model! Our team worked hard to enhance sound quality, ensure a comfortable fit, and add features like intelligent active noise cancellation. It’s fantastic to know that you're enjoying these advancements. Your recommendation means a lot to us, and we’re excited for you to continue your audio journey with the Galaxy Buds3 Pro! If you have any questions or need assistance with anything, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery life
on April 24, 2025
Posted by: Joe K
from O Fallon MO
Expertise:Expert
Verified Purchase:Yes
Sound is great. Battery life is not what is advertised. Only get 3 hours before needing a charge.
Response from Samsung USBy R&R Team, April 25, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Joe. It's great to see that you enjoy the sound quality these buds provide. The Galaxy Buds3 Pro includes Galaxy AI, which automatically optimizes sound settings based on your environment to ensure a superior listening experience. When it comes to battery life, the Buds3 Pro offers up to 26 hours of playtime, which can be extended to up to 30 hours with a fully charged case. To make the most of the battery, store the earbuds in their case when not in use, keep them updated using the Galaxy Wearable app, and use Samsung-approved chargers. Thank you for sharing your experience, and we hope these tips enhance your enjoyment of the Galaxy Buds3 Pro! For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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