Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,126 Reviews)
Rating breakdown 13,126 reviews
5 Stars
8,959
4 Stars
2,127
3 Stars
929
2 Stars
521
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Mikey
from California
Expertise:Intermediate
Verified Purchase:Yes
these are awesome! the new design is cool, took some getting used to having to kinda squeeze the stem instead of just tap like the previous models, but its so much better now. adjusting the volume is way easier now just scrolling your finger up or down on the stem, i could never get it right with my buds2 pro. i also like the light up feature. not sure what the point of it is, but i dig it. I got a great deal on my bud3 pro by trading in my buds2 pro
I would recommend this to a friend!
Features
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: JM in EMS
from Central Alabama
Expertise:Intermediate
Verified Purchase:Yes
Best of the ear buds that I've worn, and I've had each pair that has been on the market.. from the Galaxy Buds to the Galaxy Buds2 Pro... I only had the GB2 for a few months, but they hurt, and randomly would fall out no matter how well I thought they were in my ears.
Working in EMS and constantly having to call hospital ER desk to give patient care reports, so I wear one bud for the entirety of the day while on the ambulance. No trouble with the GB3 pro, and they sound great.
Working in EMS and constantly having to call hospital ER desk to give patient care reports, so I wear one bud for the entirety of the day while on the ambulance. No trouble with the GB3 pro, and they sound great.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Techelechy
from Alhambra, CA
Expertise:Intermediate
Verified Purchase:Yes
Amazing ear buds. Definitely better than its predecessors. Its sleek design is better than before. The sound is out of this world.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: The Fold Guy
from Richmond, VA
Expertise:Expert
Verified Purchase:Yes
The inclusion of Galaxy AI in the Gaalxy Buds3 has been a lifesaver when attempting to travel! The automatic dynamic noise cancelation is very good at distinguishing between what I need to hear and what I want to ignore. Also, they sound great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: James H
from Fairfax, VA
Verified Purchase:Yes
Exceptional sound with active noise canceling system. Highly recommend it to any android users.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Longtime samsung customer
Verified Purchase:Yes
The overall release of these has been a poor experience in general for me. After waiting an extra month and finally receiving them and finding the fit into my ear is really not that particularly comfortable and adjusting them to not fall out can cause a massive feedback which is painful in my ear canal.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 19, 2024
Hi there, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a comfortable wear of your earbuds is to you for prolonged use. We have provided a link to an article to help you with the placement of your earbuds, and would follow up by doing a fit test with your earbuds connected to the Samsung Wearables App. For the feedback you mention experiencing during placement and adjustment, this can sometimes be caused by the microphone being covered during this motion and having the ANC feature enabled simultaneously. We recommend ensuring your microphone is uncovered. We have also shared a link to an article if this does not seem to be the root cause of this experience. Lastly, we have shared a link to the Samsung Support Team if these matters continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Marc B
from Mcdonough, GA
Expertise:Intermediate
Verified Purchase:Yes
The quality is what i expected. My favorite feature is the voice commands when I'm listening to music. The sound quality is amazing also. Even though I liked my Pro 2 buds, trading them in for these were well worth it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Overall not as good as Buds 2 Pro
on September 19, 2024
Posted by: Tboy123
These are basically a downgrade from the buds 2 pro in every way except sound quality.
Pros:
Sound quality.
EQ customization.
Buds don't fall out of the case if it flips open.
The press instead of touch allows muffs to be worn over these buds (partial pro due to stems complicating that).
Pros:
Sound quality.
EQ customization.
Buds don't fall out of the case if it flips open.
The press instead of touch allows muffs to be worn over these buds (partial pro due to stems complicating that).
Cons:
Seem less durable. Dropped left bud only once, and it's already marked up. Dropped the buds 2 pro in the same spot and multiple others and no marks.
Stems make muffs harder to wear.
LEDs are a pointless gimmick.
Noise canceling is noticeably worse.
Changing the tips is virtually impossible without ruining them.
For some reason, after like 15min of use in a dry sauna, the left bud beeps and when putting them back in the case it blinks red like it's almost dead, but checking the app they are still basically full.
For some reason they smell after only a couple uses. I never had any issues with that on my buds 2 pro after over a year of almost daily use at the gym and in the dry sauna.
Seem less durable. Dropped left bud only once, and it's already marked up. Dropped the buds 2 pro in the same spot and multiple others and no marks.
Stems make muffs harder to wear.
LEDs are a pointless gimmick.
Noise canceling is noticeably worse.
Changing the tips is virtually impossible without ruining them.
For some reason, after like 15min of use in a dry sauna, the left bud beeps and when putting them back in the case it blinks red like it's almost dead, but checking the app they are still basically full.
For some reason they smell after only a couple uses. I never had any issues with that on my buds 2 pro after over a year of almost daily use at the gym and in the dry sauna.
If you've got buds 2 pro, stick with em. The sound quality improvement just isn't worth it.
Features
3
Performance
4
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Tboy123, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you every day and we would love to help you maximize your experience. We are happy to hear you are enjoying theenhanced audio quality and ability to customize your listening experience. We have provided a link to a video to help you change the ear tips with ease for an ideal fit that can help with the ANC setting as well. We also have provided a link to an article about the optimal temperature for your Galaxy devices, and recommend ensuring they are dry after activities that induce sweating or otherwise are exposed to moisture. We have also shared a link to the Samsung Support Team if you continue to experience any frustrations or have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US