Poor fit to ears even though using 3 different sizes of ear tip and it makes my ears hurts
Response from Samsung USBy Social Commerce, September 19, 2024
Hello, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it can be to have a brand new device that is not meeting your expectations for any reason. We would love to help you with the fit of your earbuds, and have provided a link to an article to help you with the ideal placement. We also recommend performing a fit test when you are connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages
These r excellent! The noise canceling, you really cant hear other loud distractions. Sounds were good and they dont fall out of my ear. The AI feature that you can speak to is convenient too.
The audio is a improvement over the 2's but the ANC seem to not fully work correctly when using these to listen to audio books in the NYC subways. Its hard to explain but even with Full ANC on not the adaptive or lowering the levels the right earbud for me seem to like blip off every so often when in the Subway.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Response from Samsung USBy Social Commerce, September 19, 2024
Hi Winston, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you have found the audio to be enhance from prior versions. We would love to help you troubleshoot the ANC feature of your earbuds and have the best experience possible with your device. We have provided a link to the Samsung Support Team below to help you troubleshoot this matter and review any options available to resolve this experience. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages