Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,123 Reviews)
Rating breakdown 13,123 reviews
5 Stars
8,956
4 Stars
2,127
3 Stars
929
2 Stars
521
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Symsoul
from Vancouver, WA
Expertise:Intermediate
Verified Purchase:Yes
Great sounding earbuds with a familiar form (ahem) to improve use. While I miss the previous generation's great fit, these are a noticeable step up in almost every way.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Much better than the previous version. No "cut-outs," good sound
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Cynthia
from Phoenix
Expertise:Intermediate
Verified Purchase:Yes
A slight improvement but not enough. It kept on falling out
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, September 18, 2024
Hi there Cynthia, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important the fit of your earbuds are to you for a range of activities. We have provided a link to an article to help you troubleshoot the placement of your earbuds, and recommend performing a fit test while connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Jeff G
from Pompano Beach,Fl
Expertise:Intermediate
Verified Purchase:Yes
I have returned the buds 3 pro. The volume controls were very difficult to adjust on the stem.In regards to sound quality is sounded very staticky at peak volume.The maximum volume that you get with these is essentially half of what you get with the buds pro 2. Also the buds pro 2 has better noise reduction and sound quality.
Performance
1
Design
3
Value
4
Response from Samsung USBy Social Commerce, September 18, 2024
Hi there Jeff G, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot any frustration you are experiencing with your device and maximize your experience with your new earbuds. We have provided a link to an article to help you with the audio quality of your earbuds. We have also shared a link to the full device manual to help you with the settings and features to help you align them to your preferences and needs. Lastly, we have shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Daytona Beach, FL
Expertise:Intermediate
Verified Purchase:Yes
Awesome sounds and stability. These buds are a game changer. They stay in place and provide while providing excellent sound. I love the feature that it automatically lowers the volume when you speak so you can have a normal conversation. So far I'm impressed!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Steve
from N.e. ohio
Verified Purchase:Yes
The Translating is not that good I've tested it...
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: 7414
Verified Purchase:Yes
Not ready for release, far too many bugs. Almost impossible to return so am stuck with some mediocre headphones. The sound quality for music is fantastic, if you plan to use with your phone for calls it horrendous
Response from Samsung USBy Social Commerce, September 18, 2024
Hey there 7414, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you, and we are happy to hear you are finding the audio quality for your music to be great. We would love to help you with the quality during your phone calls. We first recommend ensuring there are no obstructions to your microphone when placed in your ear, and then follow up with the resource we have available and have linked below to help you with your call settings. We have also shared a link to the Samsung SUpport Team if this experience continues, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Randy
from New Orleans, Louisiana
Expertise:Expert
Verified Purchase:Yes
I love the way these feel in my ears. The sound quality is awesome. The noise canceling isnt the best butbit does work. Call quality is a 10.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US