Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(12,921 Reviews)
Open Ratings Snapshot
Rating breakdown 12,921 reviews
5 Stars
8,811
4 Stars
2,093
3 Stars
912
2 Stars
518
1 Star
587
78%of customers recommend this product. 
(
3,493 out of 4,503
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Bad fit
on April 5, 2025
Posted by: Oscar
from New york
Expertise:Intermediate
Verified Purchase:Yes
Horrible fit, too heavy. Too expensive for the quality and set doesn't even includes additional tips
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 8, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Oscar. We always look forward to hearing from our valued customers. We hate to see that you've had a hard time getting your buds to fit correctly. The Galaxy Buds3 Pro come with different sizes of ear tips, so it’s important to ensure you’ve selected the right size for your ears. A snug fit without gaps is essential to prevent sound leaks and enhance audio quality. If you need guidance on changing the tips, please refer to our detailed guide. After you've fitted the correct tips, check the bottom of each earbud for the directional labels, "L" for left and "R" for right. Insert the "R" bud into your right ear and the "L" bud into your left ear, making sure the labels face you. Adjust the angle slightly so the microphone points toward your mouth, and feel free to rotate the buds until they fit comfortably. Lastly, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the ideal fit. If your buds arrived without the additional tips, we encourage you to reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Fit & comfort are terrible
on April 5, 2025
Posted by: SemperChaos
from New Hampshire
The sound and features are great. The battery life is... sad and short. The main reason for 2 stars is the fit. They wouldn't stay in my ears, and they ended up cutting the crus of helix part of my ear open, making them very painful to wear. I really tried everything to make these work, but I ended up getting the FEs instead (which fit wonderfully)!
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 7, 2025
We appreciate you taking the time to share your detailed experience with the Galaxy Buds3 Pro. It’s great to see that you enjoyed the sound and features, but we noted your concerns about the fit and battery life. Wearing the earbuds properly is essential for comfort and stability. For the Galaxy Buds3 Pro, running the Earbud Fit Test in the Galaxy Wearable app can help optimize the fit. Adjusting the buds by gently twisting them to lock them in place and angling them until they feel secure can also make a difference. Be sure to check out the link attached for specific instructions to help you get the best fit. Your feedback is incredibly valuable, and we appreciate you taking the time to share your thoughts. We also appreciate you letting us know that the FEs have been a better fit for you. However, we hope that these tips help enhance your experience with the Buds3 Pro. For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Buds 3 pro
on April 6, 2025
Posted by: Bedra666
[This review was collected as part of a promotion.] They are top. All the features are good. I'm just having trouble charging the left earphone now. I'll try to clean it up maybe it will help.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro,
Bedra. Your feedback is crucial as we continue to make improvements and chamges. If the left ear bud is not charging, cleaning the charging contacts inside the case and on the earbud itself can help, as dust or debris may prevent proper contact. Ensure that the earbud is positioned correctly in the case, as placement is important for charging. Additionally, try charging the case fully and using the Galaxy Wearable app to check the earbud's status. We appreciate your feedback and hope these tips enhance your experience! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great battery life and nice display
on April 6, 2025
Posted by: Jope29
[This review was collected as part of a promotion.] Nice display and good battery life. Phone is nice and handles all tasks nicely and quickly.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 8, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jope. We're thrilled to see you're enjoying them so far! The impressive playtime of up to 26 hours per charge or even 30 hours with the fully charged case allows you to enjoy your music, calls, and immersive experiences without interruptions. Whether you're working out, commuting, or just relaxing at home, the convenience of extended battery life makes a significant difference. If you have any more feedback or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Why do they smell? Seriously...
on April 9, 2025
Posted by: Keith
from NY
Expertise:Intermediate
Verified Purchase:Yes
They work well, but there is a strong smell that does not dissipate over time.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 10, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Keith. We noted your concerns regarding the buds possibly emanating some odor. The materials used in the Galaxy Buds3 Pro comply with strict international safety and environmental standards, and Samsung ensures extensive testing for wear, hazardous substances, skin safety, and toxicity. If you’re noticing a persistent smell, it may help to gently clean the earbuds and their tips with a lint-free, soft dry cloth soaked in clean water, then dry them thoroughly before use. Keeping the Galaxy Buds clean and dry can help maintain their condition and improve your overall experience. We appreciate your input and hope this helps! If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They are not bad
on April 10, 2025
Posted by: Evel
Verified Purchase:Yes
the case can't be tracked, it's not charging properly.
Response from Samsung USBy R&R Team, April 10, 2025
It's great to hear from you, Evel. Thank you for sharing your feedback about the Buds3 Pro. The charging case is designed to work seamlessly with the earbuds, and it’s important to ensure the charging contacts are clean and free from sweat or debris, as this can affect charging. If the earbuds or case are not charging as expected, you should try cleaning the contacts and ensuring the earbuds are properly seated in the case. Additionally, if the charging case battery indicator light flashes red, it may indicate a concern, like water or foreign materials on the contacts, which should be cleaned before trying again. For further assistance, you can refer to the Galaxy Wearable app to check the battery status. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Your feedback is valuable, and we appreciate you sharing your experience! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They're a disgrace for being top of the line
on April 11, 2025
Posted by: Jess
Expertise:Intermediate
Verified Purchase:Yes
Besides the sound quality, they are not a premium headset as they should be for being the top of the line buds. Having small defects like occasional syncing issues, odd noise whining noise from one bud when you put them in, high pitched noise when you happen to touch the mic when readjusting them in ear.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your feedback about the Galaxy Buds3, Jess. The sound quality is a standout feature, and we understand the concerns you’ve mentioned. When Active Noise Canceling, Adaptive, or Ambient sound modes are enabled, the sub-microphone adjusts sound based on the noise control mode. If the area around the sub-microphone is touched or covered while putting the earbuds on, taking them off, or adjusting them, it may cause a beeping or howling noise. To avoid this, ensure the sub-microphone is not covered during these actions. For syncing concerns, ensure the earbuds are within the maximum Bluetooth connection range of 10 meters and that there are no obstacles like walls or corners between the earbuds and the connected device. If syncing still doesn’t work, store the buds in the charging case and press the Connect button for more than three seconds to manually enter Bluetooth pairing mode. Regarding the high-pitched noise when touching the mic, it’s important to avoid covering the microphone area while adjusting the earbuds. This can help prevent feedback or unwanted sounds. Thank you for sharing your experience! If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great headphones, terrible touch controls
on April 11, 2025
Posted by: Andres
from New york, ny
Expertise:Expert
Verified Purchase:Yes
Upgrading from buds 2 the improvements in sound and fit are obvious. The one thing that stops me from giving 5 stars and something I'm not at all happy with are the touch controls. After 3 months and tons of tries thr pinch controls are recognized maybe 1 in 3 times.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 29, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Andres. We're elated to see that you've noticed the improvements in sound and fit! We understand how frustrating it can be when the touch controls are not as responsive as expected. To enhance your experience, we recommend ensuring that your buds are always up to date with the latest software. This can often improve functionality. Additionally, cleaning the bud stems can help maintain the responsiveness of the touch controls. We hope these tips improve your experience with the Buds3 Pro! If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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