Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,114 Reviews)
Rating breakdown 13,114 reviews
5 Stars
8,948
4 Stars
2,127
3 Stars
928
2 Stars
521
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,510)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Horrible
on September 13, 2024
Posted by: Roar
from Seattle Washington
Expertise:Expert
I've had these for about 1 month now. The touch features suck when you're running because they never work and you have to pinch and hold it. Mine won't ever charge in their case. They fall out of your ear constantly if you hit them barely. The Galaxy Bud 2 Pros were way better. We'll be returning these shortly.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there Roar, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you for a range of acitivies every day including your running. We understand that the change from touch settings to pinch can cause a bit of an adjustment to your usual gestures. We have provided a link below to the Samsung Support Team to help you troubleshoot the battery of your earbuds and help ensure you have the intended experience. We have also provided a link to the full device manual to help you troubleshoot the settings and ways to use your device with ease. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Suhail Arbani
from New Hudson, Michigan
Expertise:Intermediate
Verified Purchase:Yes
Superior sound quality. It sits in perfect and no fear of popping out of the ear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great adaptation to surroundings
on September 13, 2024
Posted by: Gdog
I bought mine last week and got them on the 11th of September. I am very impressed with how they sound and the adaptive noise cancelling. I ride a motorcycle and have been using them for music when I ride. During my time riding I don't hear my motorcycle I hear my music. I also enjoy the adaptive noise enhancement. I'm able to leave them in during a conversation and hear others speaking to me. They have also worked out great for when I am in a discord channel voice chat for games. I'm very impressed with them.
Written by a customer while visiting Samsung US
Customer Rating
5
Buds 3 great features!!!
on September 13, 2024
Posted by: Aandrade4189
from Los Angeles, CA
Expertise:Intermediate
Thus far, these headphones have performed admirably and produce excellent sound. My only concern is the excessive sensitivity of the ambient sound feature. While welding, I can hear a popping sound in my ears. I have consistently used Samsung earbuds, and I am hopeful that the company will release an update to address this issue.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: strongmetal1
from NY
Expertise:Intermediate
Verified Purchase:Yes
The AirPods 3 Pro provide exceptional audio quality for both music and movies. Additional features, such as a stylish design and comfortable fit, enhance the overall user experience. While Samsung devices may cater to their user base, I have been a loyal Samsung user since the S3 and can attest to the quality and innovation of their products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Go back to buds 2 pro
on September 14, 2024
Posted by: McBeath
Expertise:Expert
Every phone call I have they have issues hearing sating it sounds distorted and the new model doesn't stay locked into my ears and falls out
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there McBeath, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day and we would love to help you troubleshoot the audio quality and fit of your earbuds. For the fit, we have provided a link to an article to help you with the ideal placement, and another to a video to help you change the ear tips to help you get the ideal size for your ears. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. For the audio quality we have provided a link to an article to help you with call settings. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if these experiences continue. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Galaxy Buds 3 pro
from Rio Grande Valley, Tx.
Expertise:Intermediate
Verified Purchase:Yes
These are awesome, call call quality, ANC, Galaxy AI, voice control what more could you ask for.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Danielle
from Florence, sc
Expertise:Expert
Verified Purchase:Yes
Was really disappointed with the sensors. Had to send the buds back. The sensors had difficulty sensing when they were in my ears and continously left noise canceling mode or stop playing music because they could not tell that they were in my ears still. Even after switching the ear tips from mediums to smalls (the mediums tore in the process of changing) they continued to struggle. I wanted to really like these as they would have been my 3rd galaxy pair of ear buds. But I couldn't enjoy them. They also seemed to be affected by long hair brushing against them.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there Danielle, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not operating as intended or expected. We have some great resources available online to help our customers reset their device to original settings and help you have the intended experience. We hope you have found earbuds that best align to your needs and wants, and have provided a link below to the Samsung Support Team if you have any questions. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US