Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,114 Reviews)
Open Ratings Snapshot
Rating breakdown 13,114 reviews
5 Stars
8,948
4 Stars
2,127
3 Stars
928
2 Stars
521
1 Star
590
78%of customers recommend this product. 
(
3,496 out of 4,510
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
AMAZING!!!
on September 13, 2024
Posted by: MrsOno
from Los Angeles, CA
Expertise:Intermediate
Previously, I have been using the Galaxy Live Buds. They always hurt my ears so I rarely used them. The Galaxy Buds3 Pro are AMAZING!!! They are so comfortable. The automatic switch of noise cancellation is a game changer. When I play music, I feel like Im at my own personal concert. Very pleased with my new buds! :)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice Pair of Budd
on September 13, 2024
Posted by: Brent
from Las Vegas
Expertise:Intermediate
Verified Purchase:Yes
First pair of Buds and I must say the sound is awesome!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
BAD purchase
on September 13, 2024
Posted by: Iska3456
from Brooklyn, New York
Expertise:Expert
Verified Purchase:Yes
Phone calls with the buds are BAD. The other person can hear all the background noise but me.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 17, 2024
Hey Iska3456, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you during your calls every day. We have provided a link to an article below to help you with the features and recommend ensuring the microphone of your earbuds are not obstructed as this can cause distortion. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Decent upgrade from Buds2 Pro, good sound.
on September 13, 2024
Posted by: mogo
Verified Purchase:Yes
Noticeable upgrade from Buds2 Pro in sound quality.
Much better "ambient sound" mode than before.
Similar fit, the stems don't get in the way.
I noticed a little more low frequencies are passed through in the noise cancellation mode while riding in the car.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I like them but.....
on September 13, 2024
Posted by: Eric
from Round Rock, TX
Expertise:Expert
Verified Purchase:Yes
Great headphone's but, the placement in the case is not an ergonomic way to replace or remove the headphones. Buds can easily slip and fall. If not rotated correctly they do not fall into place.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Worse than previous model
on September 13, 2024
Posted by: rkchel
Expertise:Intermediate
This design is very bad compared to the previous model. Theere is not a noticeable difference in the quality. Moreover, they don't fit as snuggly as the previous model. They fall off if you run with them.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there Rkchel, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a new device that is not meeting your expectations. We have provided a link to an article to help you with the placement of your earbuds for a snug fit, and another to a video to help you change the ear tips for a size that best aligns to your ears. We also recommend performing a fit test while connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Mediocre Product.
on September 13, 2024
Posted by: CG14
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
No impressed. Seems like they took a step backwards in quality and performance. Disappointed that I spent extra money as well for an advertise AI features thats really restricted to one phone. Cannot recommend.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there CG14, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the features and value of your earbuds are to you every day. We would love to help you with all of the features and experience the full functionality of your earbuds. We have provided a linkto the Samsung Support Team to help determine the compatibility between the Galaxy AI features of your phone and the new usage with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on September 13, 2024
Posted by: Philly Pai
I just got this and this is really awesome I love how it sounds I love to listen to music and I love to watch movies on my phone and listen to him on my Samsung Galaxy buds 3 pro
Written by a customer while visiting Samsung US
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