Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,109 Reviews)
Open Ratings Snapshot
Rating breakdown 13,109 reviews
5 Stars
8,946
4 Stars
2,125
3 Stars
928
2 Stars
520
1 Star
590
78%of customers recommend this product. 
(
3,496 out of 4,509
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Good sound quality and ANC tech, plus Improved QC
on September 13, 2024
Posted by: KeyJ
from Cincinnati, OH
Expertise:Intermediate
Verified Purchase:Yes
Great noise cancelling and sound quality, also I think QC issue is resolved at least for my buds, no height difference or led light cut difference between L and R.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Pro: Great sound and ANC. Con: Ear pain and fit
on September 13, 2024
Posted by: MTTech
from Augusta, GA
Verified Purchase:Yes
Upgraded to the Buds3 Pro from the original Galaxy Buds. Sound quality is very good and enjoyable. Active noise cancelling is pretty good with these buds also. Main issue I have with these buds is that my ears become sore after wearing them for awhile. I've tried using the smaller ear tips which reduce the issue, but I can still feel the soreness. Using the large ear tips eliminated the soreness. However, the buds tend to slip out of my ear. Maybe my ears aren't shaped right for these buds. Unfortunately, I'll be returning these buds.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there MTTech, we appreciate you sharing your thoughts and experiences with your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you and the comfort being such a crucial part of this experience. We have provided a link to an article to help you troubleshoot the comfortable fit of your earbuds, and recommend performing a fit test in addition to the steps you have previously taken. We have also provided a link to the Samsung Support Team if you are still experiencing this discomfort and would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Falls out alot
on September 13, 2024
Posted by: Uncle Black
Verified Purchase:Yes
Can't seem to get the buds to stay in my ear they always come out during use but only when im mowing the yard or being active. If im sitting still then they are fine.
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there Uncle Black, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it can be when you have a device that is not fitting, and we would love to help you with this experience. We have provided a link to an article to help you with the ideal placement, and another to a video to help you change out the ear tips included to get that ideal secure fit. We also recommend doing a fit test with your earbuds connected to the Samsung Wearables App and placed in your ears. Lastly, we have shared a link to the Samsung Support Team if this matter continues and you would like additional assistance or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great earbuds! major upgrade from previous models
on September 13, 2024
Posted by: Scott
from Minneapolis, MN
Expertise:Intermediate
Verified Purchase:Yes
These sound incredible and are very comfortable to wear. Unlike so many others, they stay in place without problem while running, working out, etc. Currently using them with an S24 Ultra and enjoy controlling them through that app. I’ve had several other brands that never seemed to hold a Bluetooth connection with my phones, but this has been without any issue.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great earbuds
on September 13, 2024
Posted by: Waifufan
from Houston, TX
Expertise:Intermediate
Verified Purchase:Yes
The best set of earbuds I've ever owned. Hands down better than airpod pro, which I also have. Transparency mode is 90% as good as airpod pro. These are the clear choice for Android users
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Mixed feelings
on September 13, 2024
Posted by: Anon
Expertise:Intermediate
Verified Purchase:Yes
The button rattles while I walk. The noise cancelling doesn't work as well as gen 2 in the context of riding a bike (probably with any wind). It's hard to find out how to do the find my case feature with the smart things app
Design
2 out of 5
2
Response from Samsung USBy Social Commerce, September 17, 2024
Hello Anon, thank youf or your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fully immersive listening experience is to you, and we would love to help you with this experience. We have provided a link to an article to help you with the ANC setting. We have also provided links to the full device manual and the Samsung Support Team to offer additional assistance if you believe your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Los ame
on September 13, 2024
Posted by: Roxy
Verified Purchase:Yes
Me encantaron, bonito diseño y sobre todo muchisimas funciones, me encantaron
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not my cup of tea
on September 13, 2024
Posted by: REECOU
Verified Purchase:Yes
Uncomfortable in my ear. Construction of earbud struck me as cheap plastic. Sound didn't meet my expectations. I returned and bought another Samsung pro 2 set.
Response from Samsung USBy Social Commerce, September 17, 2024
Hello Reecou, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a comfortable fit of your earbuds is to you. If you ever experience any frustrations with the fit or comfort, we recommend performing a fit test for recommendations for a resolution. We have provided a link below to the Samsung Support Team if you have questions or would like assistance at all with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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