Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,108 Reviews)
Rating breakdown 13,108 reviews
5 Stars
8,946
4 Stars
2,125
3 Stars
928
2 Stars
519
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,509)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Ron G
from Connecticut
Verified Purchase:Yes
Having not used ear pods before, these fit comfortably though the self test indicates a bad fit in the right ear. When being used, sound is not disturbed by outside noises thanks to the noise reduction feature. Works good with Samsung Smart TVs and other Bluetooth compatible devices and computer games. Only downfall is wishing a pair of small and large ear pads were available at time of purchase.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Jack
from St. Louis, MO
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound quality as expected from high end Samsung earbuds. The only thing that isn't quite as good as the 1st generation that I upgraded from is passive noise isolation.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: KARLA
from Rocky Mount NC
Expertise:Intermediate
Verified Purchase:Yes
The make screeching/high frequency noises when adjusting the fit in my ears and it's rather annoying. They do not fit in my ears as well as the galaxy buds 2 pro. I have awkward shaped ear holes and smiling talking or moving shifts the buds right out of my ears. That is a shame. I like all the features, just don't like the loud frequency sounds while adjusting and I don't like the fit as well as the last gen.
Features
5
Performance
3
Design
3
Value
4
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Karla, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you on a daily basis, and we would love to help you troubleshoot all of the frustrations you mention experiencing and help you maximize your daily usage. For the fit of your earbuds we have provided a link to an article to help you with the ideal placement of your earbuds, and recommend performing a fit test while you are wearing your earbuds and connected to the Samsung Wearables App. You also mention experiencing feedback during your adjustments, and the first recommendation would be to ensure you are not covering the microphone during these adjustments as this can cause the feedback. We have also provided a linkto an article to help you with the audio quality of your earbuds. Lastly, we have provided a linkt o the Samsung Support Team to help you with any additional troubleshooting or if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Doug L
from Sacramento, CA
Expertise:Expert
Verified Purchase:Yes
Amazing sound and new features. Love em. The noise canceling is so good...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: DIOs
from Florida
Expertise:Expert
Verified Purchase:Yes
They are not easy to used, battery don't last long also i dont think the the product is worth the value Samsung is charging for.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Response from Samsung USBy Social Commerce, September 16, 2024
Hello DIOs, we appreciate you takking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you with the battery of your device, and have provided a link to an article to help you with the different features and settings and how this can affect your battery life. Without knowing the details of your experience with your battery, we have also shared a link to the Samsung Support Team if you believe the battery of your earbuds is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jeff
from Lemoore, California
Expertise:Intermediate
Verified Purchase:Yes
I love'em! I would say that the case would need to be better fitted for the buds because there was a time it would not charge properly.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Jr48
Expertise:Intermediate
Verified Purchase:Yes
High quality sound but buds are too loose in ears. Also, tips tear when changing to different size
Response from Samsung USBy Social Commerce, September 16, 2024
Hello Jr48, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the fit of your earbuds is to your usage and continued enjoyment. We have provided links to both an article to help you with the ideal placement of your earbuds for a secure fit, and another to a video to help you change the ear tips with ease. We also recommend performing a fit test with your earbuds placed in your ears and connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues and you would like assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Stephen M
from Amarillo TX
Expertise:Beginner
Verified Purchase:Yes
Got these on pre order and they were delivered on time. There are a lot of fun features you can do with these things. I have the galaxy 24 ultra and they work great with this phone. I would have given a 5 star but the translation feature is a bit lacking. It's hard to keep up with normal speed conversation and misses several words.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US