Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,108 Reviews)
Rating breakdown 13,108 reviews
5 Stars
8,946
4 Stars
2,125
3 Stars
928
2 Stars
519
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,509)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Deathscythe
from Miami Beach, FL
Expertise:Expert
Verified Purchase:Yes
Despite the great delay due to the problems presented of QC, my headphones arrived with defects, the lights do not present with the same intensity and the battery, lasts less than the Galaxy Buds 2 Pro, is totally disappointing this situation. I've been a Samsung user since before the Galaxy thought they existed and at this point seeing things like that, it's hard. The gestures of changing "next or previous" song are not intuitive at all, I'm trying to get used to it, but it's complicated. In short, all the improvements that the current Buds 3 Pro has are properly software, the hardware has many among which I include myself, without a very good opinion as we have been accustomed for 2 generations
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, September 16, 2024
Hello Deathscythe, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you everyday and we would love to help you ensure your earbuds function as intended. We have provided a link to the full device manual to help you with the blade light. We have also shared a lihnk to the Samsung Support Team of offer assistance with any features you believe are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
I like them just fine but there are has issues
on September 12, 2024
Posted by: HLFT
from Washington DC
Expertise:Expert
Verified Purchase:Yes
I like it but the buds themselves dont feel premium. Pro 2 were so much better in that regard. Another star is lost because the removal of ear tips is very hard and you have a very high chance of damaging them. It just seems like Samsung did not test this product thoroughly.
I would recommend this to a friend!
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 16, 2024
Hey there HLFT, thank you for sharing your thoughts about your new Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you every day, and we are always happy to assist our customers with any frustrations they are experiencing and provide the best possible usage of your devices. We have provided a link to a video to help you change the ear tips without damage or difficulty. We have also provided links to the full device manual and the Samsung Support Team to help you best align the features and settings of your earbuds to your preferences. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: Paa Kwesi
from MD
Expertise:Expert
Verified Purchase:Yes
Whenever active noise cancellation is turned on, there is a particular sound/noise that comes on. Hopefully it can be addressed ASAP
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Social Commerce, September 16, 2024
Hey there Paa Kwesi, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with your earbuds, and would love to help you troubleshoot the unusual sound that occurs when using the ANC feature of your earbuds. We have provided a linkto an article to help you with this feature, and recommend ensuring the microphone of your earbuds is not covered as this can cause a disruption to the sound. We have also provided a link to the Samsung Support Team if this experience continues or would like assistance with any of the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Samsung Community
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Mikev
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
I have had every type of wireless buds and these are by far the Best buds to date.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Elvis
from Utah
Expertise:Intermediate
Verified Purchase:Yes
The silicone ear tips kept sliding off my ear, tried all 3 ear tips but had the same issue, kinda wish there was some more texture on either the ear tips or the buds them self's to stay in place better.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Elvis, thank youf or your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a secure fit with your earbuds is to you every day. We have provided a link to an article to help you with the fit of your earbuds. We also recommend performing a fit test with your earbuds in your Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you would like any additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Carl
Verified Purchase:Yes
From fit to the light bar, it's amazing! But I can't even explain how much better the sound quality is over the buds 2 pro & how clear the ambient quality is!
Written by a customer while visiting Samsung US
Posted by: Justin
from New york
Expertise:Intermediate
Verified Purchase:Yes
Excellent fit and sound quality. Have never had a better set of headphones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Juhee
from Sc
Expertise:Expert
Verified Purchase:Yes
Great quality great product better sound best price
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US