Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,108 Reviews)
Open Ratings Snapshot
Rating breakdown 13,108 reviews
5 Stars
8,946
4 Stars
2,125
3 Stars
928
2 Stars
519
1 Star
590
78%of customers recommend this product. 
(
3,496 out of 4,509
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Samsung pro 3
on September 12, 2024
Posted by: Vernice111
from Orlando fl
Expertise:Beginner
Verified Purchase:Yes
Very expensive im still getting used to i guessed i haven't find my right tune. Slick design very styling compact case you can carry them on your pocket very secure case to put headphones but im having difficulty finding my right fit on my ear canal im not sure why. It feels or too tightly or loose nothing between. Im atill learning but overall they re great. Sounds its magnificent. I love how crisp they sound. If you want to spend this kind of money go ahead you wont regret. Love it so far.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
not good fall off from ear for my small ear hole3
on September 12, 2024
Posted by: raja
from NM
Expertise:Expert
Verified Purchase:Yes
they donot fit properly in my ear either too tight or too loose
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 13, 2024
Hello Raja, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit of your earbuds are to you on a daily basis. We have provided a link to an article to help you with the placement of your earbuds, and we recommend performing a fit test with your earbuds while connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team to offer additional assistance if you continue to experience this difficulty with the fit of your earbuds or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Needs better noise cancelation
on September 12, 2024
Posted by: Nate
from Appleton, WI
Expertise:Intermediate
Verified Purchase:Yes
Let's starr off with fitting. I would say they are a 4/5. Reason being that the hang down piece is a little uncomfortable after 12 hours of use, if not longer. Sound is a 5/5 good deep bass and the sound is crisp. My one and only huge drawback from this product is the noise cancelation 3/5. Using these i thought all the Bluetooth would impove as well and for some reason the distance got shorter than the Galaxy 2 Pro.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Nate, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you, and we are thrilled to hear you are overall having a good experience with the audio quality and comfort of your earbuds. We have provided a link to an article to help you with the ANC setting of your earbuds. We also have provided a link to help you troubleshoot the Bluetooth connection. This connection should be good for up to 30 feet but can be interrupted by walls or other physical obstruction. We have lastly shared a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad
on September 12, 2024
Posted by: Yaman
from Turlock
Verified Purchase:Yes
It felt really uncomfortable to wear these buds and also my ear is bleeding after using it
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 13, 2024
Hi there Yaman, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important an uninterrupted listening experience is to you and the comfort of your earbuds being crucial in this experience. We have provided a link to the Samsung Support Team to help you troubleshoot your specific experience with the discomfort you mention. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product but poor personal fit.
on September 12, 2024
Posted by: Bret
Expertise:Intermediate
Verified Purchase:Yes
I ended up returning the buds 3 pro due to a poor fit. I wanted to upgrade from my buds 2 pro but the buds 2 pro fit so much better, not sure if its the bean shape being better or the general shape of the new ones not fitting my ears. Everything else was great in terms of audio, ANC, and general performance.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Probably good performance, Pinch Interface Ruins.
on September 12, 2024
Posted by: Tanner
from Detroit, MI
Expertise:Intermediate
Verified Purchase:Yes
Experience has been lukewarm. The noise cancelling doesn't perform very well, the earbuds fit akwardly, the blades "Pinch" interface is horrendus.
They're very difficult to use and that's such a shame. Why can't we have the touch interface back again? Or at least make the button replace the useless lightbar. Put it somewhere easy to find and press.
When you pinch, the earbuds move and become less stable in the ear. You also miss the pinch control sweetspot half of the time. Battery performance seems okay, and thankfully I don't seem to have an allergic reaction anymore.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 16, 2024
Hey Tanner, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We are pleased to hear you are enjoying the audio quality and battery of your earbuds. We have provided a link to an article to help you with the fit of your earbuds, and understand that changing the motion from the tap settings to pinch can take some time to adjust and use with success every time. We have also shared links to the full device manual and the Samsung Support Team to maximize your experience and help you troubleshoot any frustration you are experiencing. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Easy To Use
on September 12, 2024
Posted by: Josh
from Milwaukee
Expertise:Expert
Verified Purchase:Yes
Pause/Play and Volume Features A Plus… still room for improvement
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I like them.
on September 12, 2024
Posted by: RFloyd
from Houston, Texas
Expertise:Expert
Verified Purchase:Yes
I like them alot simple to operate I hate I paid full price for them when first came out.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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