Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,107 Reviews)
Rating breakdown 13,107 reviews
5 Stars
8,946
4 Stars
2,125
3 Stars
927
2 Stars
519
1 Star
590
78%of customers recommend this product.
(
3,496 out of
4,509)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: The tag
Verified Purchase:Yes
The sound is great, and the fit is great also. The connection is smooth
Written by a customer while visiting Samsung US
Customer Rating
3
Good for the sound. Higher price, less product.
on September 11, 2024
Posted by: VitaminJ
from Washington, DC
Expertise:Intermediate
Verified Purchase:Yes
Paying more for less. The sound quality compared to my Buds2 is great! That's about the only plus.
I wish I didn't have to do a 180 from case to ear. This should've been thought through more. I find myself dropping at least one on that short trip from case to ear.
I am also used to in-ear headphones having multiple rubber pieces so you can find the best one for your ear size. These only have the ones that came on them so now I have to buy more because they are too big.
I would recommend this to a friend!
Features
3
Performance
5
Design
1
Value
2
Response from Samsung USBy Social Commerce, September 12, 2024
Hi there VitaminJ, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it can be when you have a new device that is not operating as expected. We have provided a link to an article to help you with the ideal fit of your earbuds. The additional ear tips should have come placed in a small cardboard box included in the original larger packaging. If this is not your experience we have provided a link to the Samsung Support Team to help you resolve this experience. They can also answer any qustions you may have or offer assistance with any additional frustrations you may be experiencing. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Wwww
from Va
Expertise:Expert
Verified Purchase:Yes
Love them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!@!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: CKT1
from New York
Expertise:Intermediate
Verified Purchase:Yes
While the fit in ear is better the functionality of the product is still subpar. The lack of touch and addition of pressing more to activate features is a disappointment, 1 unit dies out faster than the other after full charge, and the app has condensed features visibly and not enhanced the user interaction. Still not what was expected of such an expensive in-ear set.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, September 13, 2024
Hey there CKT1, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important the features and functionality of your earbuds are to you every day. We would love to help you have the best experience possible with your devie. We have provided a link to the full device manual to help you best align the settings and features to your preferences. We have also shared a link to the Samsung Support Team if you believe any aspect of your earbuds are not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Libbi
Verified Purchase:Yes
Fits my ears well and easy to use. Great design, space age
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Marlon
from Naples Florida
Expertise:Intermediate
Verified Purchase:Yes
Sencillamente maravillosos. Calidad de audio, diseño, autonomía, comodidad, opciones de configuración. Me encantaron
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: May Moe
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
The quality of the buds is very poor. The other person can't hear me clearly most of the time.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Social Commerce, September 13, 2024
Hi there May Moe, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We are always happy to help our customers troubleshoot any aspect of their devices that are not meeting their expectations. We have provided a link below to an article to help you with the call settings to help you have the best audio quality possible. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Mike
Verified Purchase:Yes
These fit and perform exactly as I hoped they would. I like them and recommend them.
Written by a customer while visiting Samsung US