Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,107 Reviews)
Open Ratings Snapshot
Rating breakdown 13,107 reviews
5 Stars
8,946
4 Stars
2,125
3 Stars
927
2 Stars
519
1 Star
590
78%of customers recommend this product. 
(
3,496 out of 4,509
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Maybe I got a bad batch?
on September 11, 2024
Posted by: Eddy
from Santa Ana, CA
Expertise:Expert
Verified Purchase:Yes
They don't charge evenly and don't use battery evenly. I think they're defective tbh.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 12, 2024
Hi Eddy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important the full functionality and reliability of the battery is to you every day. We have provided a link to the Samsung Support Team to offer troubleshooting assistance for your device. They can review all options if you believe your earbuds are not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
I love Samsung but
on September 11, 2024
Posted by: Evgeny
from New York
Expertise:Intermediate
Samsung Buds 3 Pro: A Disappointing Downgrade
I've always been a fan of Samsung, but the Buds 3 Pro have left me feeling disappointed. The build quality feels cheap, and the materials used are far from premium. The earbuds themselves are uncomfortable, and the buttons are a real let-down. It's the first time I've seriously considered switching to another brand. I expected more from Samsung.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 12, 2024
Hi there Evgeny, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you every day and we would be happy to help you troubleshoot any frustration and have the best experience possible. We have provided a link to an article to help you with the fit of your earbuds and another to a video to help you change the tips for additional comfort. We also recommend doing a fit test while wearing your earbuds and connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you would like assistance with any features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Galaxy Buds3 Pro
on September 11, 2024
Posted by: Eduardo
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
They feel so awkward in your ear. Feels out of place, stems are boxy.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 12, 2024
Hey Eduardo, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how much your earbuds impact your every day life and wanting the best experience possible with your earbuds. We have provided a link to the Samsung Support Team to offer any assistance with frustrations or answer any questions you have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pretty good product
on September 11, 2024
Posted by: Damduk
from MN
Expertise:Expert
Verified Purchase:Yes
Sound is good... Bad buds positioning in housing, always have turn the bud to place them in housing or ear... Other than that no complaints
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome galaxy buds3 Pro
on September 11, 2024
Posted by: Carlitoz_92
from Richmond, CA
Expertise:Expert
Verified Purchase:Yes
Awesome headphones, very comfortable and great sound/bass. They play well with my galaxy S24 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice!!!
on September 11, 2024
Posted by: Timbo
Expertise:Intermediate
Verified Purchase:Yes
Love them best Earbuds I've ever had so far so good
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Doesn't support Galaxy 24
on September 11, 2024
Posted by: Wally
Verified Purchase:Yes
Can't use to the its max potential because it doesn't support Galaxy 24. Only supports the Flip and Fold newest models.
Response from Samsung USBy Social Commerce, September 12, 2024
Hello Wally, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how exciting it is for our customers to use specific features with their new device. We would love to help you troubleshoot this experience if you would like, and have provided a link below to the Samsung Support Team. These experts can work with you one on one to ensure you have the intended experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Galaxy buds pro 3
on September 11, 2024
Posted by: Rondoe
from Chicago il
Expertise:Expert
Verified Purchase:Yes
Battery life isn't long enough and the galaxy buds pro 2 were better nothing hanging from ear
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 13, 2024
Hello Rondoe, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day and lasting battery being a vital part of that experience. We have provided a link below to an article to help troubleshoot the features and settings of your earbuds battery life. We have also shared a link to the Samsung Support Team if you believe the battery of your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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