Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,531 Reviews)
Open Ratings Snapshot
Rating breakdown 13,531 reviews
5 Stars
9,239
4 Stars
2,214
3 Stars
957
2 Stars
527
1 Star
594
78%of customers recommend this product. 
(
3,498 out of 4,513
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Not worth it
on March 20, 2025
Posted by: Jayson
from Orange county, ca
Expertise:Expert
Verified Purchase:Yes
Does not fit right in the ear and they dont offer different size earplugs anymore
Design is not tht great ,charging has had issue since firat day
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 20, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jayson. We see that you may be having a tough time trying to get your buds to fit just right. First, we want to clarify that the Galaxy Buds3 Pro actually come with different sized ear tips to ensure a comfortable fit. If you didn’t receive an extra set, please check the box one more time. Getting the right size ear tips is essential for a good fit. This ensures that there isn't a gap between your ear and the ear tip, which helps avoid sound leaks and guarantees optimal audio quality. If you need help changing the tips, you can find instructions in our guide on how to switch out the ear tips for your Buds3 Pro. Once you have the right tips on your earbuds, here’s how to wear them for the best experience: check the bottom of the earbuds for directional marks. You’ll see an 'L' for the left bud and an 'R' for the right. Insert the 'R' bud into your right ear with the 'R' facing you, and insert the 'L' bud into your left ear with the 'L' facing you. Angle the earbud slightly so the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels just right. Additionally, you can run an earbud fit test in the Galaxy Wearable app to make sure you have the perfect fit for your ears. If the tips are not there, please don’t hesitate to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great sound, eh fit
on March 20, 2025
Posted by: Ex11bravo
[This review was collected as part of a promotion.] Works great between the phone and tablet and love the sound out of them but I have big ears/ear canals and the tips (largest) just don't hold the buds in my ears very well. Have used aftermarket tips to try and keep them in my ears and it's an issue. I still use them for just sitting around or at my desk and the Audio Eraser works great for noise canceling but have gone to other ear buds for working out or even walking that I dont have to tap back into my ears every few minutes.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 24, 2025
Thanks for sharing your detailed feedback about the Galaxy Buds3 Pro. It's great to see that you're enjoying the seamless functionality between your phone and tablet, as well as the impressive sound quality. For the fit, we recommend ensuring that the ear tips are properly aligned and securely attached to the earbuds. The largest included ear tips may not suit all ear shapes, and we understand that users with larger ear canals may experience challenges. Regularly cleaning the earbuds and ear tips can also help maintain their condition and fit. While it’s unfortunate that aftermarket tips haven’t resolved your concerns, your input highlights the importance of fit customization. We encourage you to run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. Your experience provides valuable insights, and we're glad the Galaxy Buds3 Pro continues to enhance your listening sessions in specific settings. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Translator
on March 20, 2025
Posted by: LuvtheBuds
[This review was collected as part of a promotion.] Love the real time translation! I work at Samsung microchip plant in Taylor Texas and using them to translate with the Koreans is a great help!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 9, 2025
Thank you so much for your feedback! It’s fantastic to see how the Galaxy Buds3 Pro are enhancing your communication at the Samsung microchip plant. The live translation feature truly is a game changer, allowing you to connect seamlessly with your Korean colleagues. We designed the Buds3 Pro not just for amazing sound quality and comfort but also to make conversations easier in real time. Your experience is exactly what we aimed for, helping to bridge language barriers while you work. We appreciate your commitment to using our technology! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They are great, but the fitting to ear it's not.
on March 20, 2025
Posted by: EddyGalaxy
[This review was collected as part of a promotion.] They are loud and power. They are noise canceling. Which i love and use alot. When it comes down to bending down to pick something up they fall of my ears. If I walk fast they fall off. If I run I end up having to pick them up or look for them. So the noise canceling it's excellent. Pair mode it's excellent. Battery life it's excellent. But when it comes down to fitting them to stay in my ears is the problem. I even try looking for accessories to have them secure. Can't find none. So I do recommend them to chill and watch shows, movies ect. But to workout or activities NOT.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 21, 2025
We appreciate you taking the time to share your detailed feedback on the Galaxy Buds3 Pro, Eddy. It's fantastic to see that you're enjoying the powerful sound, excellent noise-canceling capabilities, seamless pairing, and impressive battery life. These features truly highlight the premium experience the Galaxy Buds3 Pro aims to deliver. We understand your concerns about the fit during activities like running or bending down. To enhance comfort and stability, we recommend trying different ear tip sizes included with the earbuds to find the best fit for your ears. Properly adjusting the earbuds by rotating them slightly for a snug fit can also help. Additionally, keeping the earbuds clean and free of sweat or liquid can improve their grip. Your recommendation for using them while relaxing with shows or movies is greatly appreciated, and your input about their fit during workouts is valuable for us to consider in future designs. Thank you for choosing the Galaxy Buds3 Pro and for taking the time to share your experience! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
You won't regret them
on March 22, 2025
Posted by: Lexicommonzero
[This review was collected as part of a promotion.] Great sound quality, love the voice controls, makes chores with dirty hands easy to stop and pick back up where I left off, good noise cancelation and battery life, couldn't be happier
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Thank you so much for your candid review! We're elated to see that you're enjoying the Galaxy Buds3 Pro. It's awesome that the sound quality and voice controls are making your daily chores easier and more enjoyable. We designed these earbuds to provide exceptional noise cancellation, so it’s great to know that you’re experiencing that feature, along with the long battery life. Your happiness means a lot to us, and we hope the Galaxy Buds3 Pro continues to amaze you. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Good sound but smell is bad! EMBERRASING
on March 22, 2025
Posted by: Panda
Expertise:Expert
Verified Purchase:Yes
Sounds is good but honestly the burning electornic smell after use can get extremely overwhelming. Idk if it's a battery issue and my buds came defective but no matter how much I clean them in between uses and my ears the smells is constant.
No, I would not recommend this to a friend.
Performance
3 out of 5
3
Response from Samsung USBy R&R Team, March 24, 2025
Hey Panda. Thanks for sharing your feedback on the Galaxy Buds3 Pro. Samsung products are designed with quality and safety in mind, and we want to ensure your experience meets those standards. Based on the scenario you’ve described, we recommend thoroughly inspecting the charging contacts and surfaces of the earbuds for any sweat, liquid, or foreign materials that might have accumulated, as this could potentially influence performance. Cleaning them regularly with a dry, soft cloth can help maintain their condition. If the smell persists despite careful cleaning, we suggest having the earbuds assessed at a Samsung Service Centre or an authorized service center to ensure they’re functioning as intended. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. Additionally, Samsung offers the option to add extended protection with Samsung Care+ for eligible devices, which includes added support. Eligible devices can be enrolled at the time of purchase on Samsung.com or within 60 days of purchase at samsungcareplus.com. We value your feedback and hope this information proves helpful in resolving your concern. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
The buds 2 pro were better
on March 22, 2025
Posted by: JohnyC
[This review was collected as part of a promotion.] These are cool that they have the listening feature so you can translate other languages in real time. But if you make any load noise in the background, like working in a factory. The admit crazy volumes of static the completely destroy your ear drum. If you move your fingers across them to press them back in your ear, you get the same static. And the fall out of my ear constantly. I've tried all three sizes of the tips and they still fall out when I chew. Then the tips themselves tear extremely easy trying to change them out. The old ones are better for sure.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 24, 2025
Thanks for sharing your detailed feedback about the Galaxy Buds3 Pro,
Johny. It's great to hear that you find the real-time translation feature useful and innovative! To address the concerns about static noise, this may occur if Active Noise Canceling or Ambient sound modes are activated and the microphone areas are accidentally covered. Ensuring the outer microphone is unobstructed during use can help minimize static issues. For added control, you can adjust the noise control intensity through the Galaxy Wearable app, allowing you to customize the settings to better suit noisy environments. Regarding fit, using the proper ear tip size from the included options is crucial for ensuring a secure and comfortable seal. Aligning the earbuds correctly with their directional marks (L for left, R for right) and slightly rotating them in your ear can help enhance stability, even during movement or chewing. If the ear tips are difficult to change or tear, it is essential to handle them gently and avoid excessive pulling, twisting, or pressing. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. If you have any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ear buds problem
on March 23, 2025
Posted by: Beast1
[This review was collected as part of a promotion.] Sound is pretty good but design is not so good every time I move my head slip off my ear..eating movement make slips off..
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 24, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Beast1. We're glad to see that you enjoy the sound of your buds! To help improve the fit and comfort of the earbuds, we recommend a few steps. First, try selecting the correct ear tips from the different sizes provided to ensure a snug fit that eliminates any gaps between your ear and the earbud. Proper insertion is also essential—check the directional marks (L for the left ear and R for the right ear) and insert them with the marks facing you. Angling the earbuds slightly so the microphone points toward your mouth can also enhance their stability. If the earbuds still feel loose, you can adjust the fit by gently rotating them forward or backward until they feel secure. Additionally, running an earbud fit test in the Galaxy Wearable app can confirm whether the earbuds are seated properly for your ears. We hope these tips help make your experience with the Galaxy Buds3 Pro more comfortable and enjoyable. If there’s anything else we can assist with, please be sure to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
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